Transcript our focus - About Director

QUALITATIVE
MARKET
RESEARCH PVT.
LTD.
A New entrance to
bpo(business process
outsourcing)to gain
revenue in terms of
different centres…
step ahead:-
“Expertise –
• always leads to A
Quality – Precise
STEP AHEAD…
timing”
✓ IT Outsourcing service provider.
✓ 24 X 7 working process (Domestic + International)
✓ Ensuring high employee motivation and satisfaction to serve
at part to our Global esteemed clients.
✓ Our Organization broadly looks on BPO Solutions, Trainings
Placement and Consultancy Wing and Digitization, all these
verticals are in varied segments including US, UK, Canadian
Processes, Corporate Trainings, Placements, etc.
Q.M.R.C.
Our Services
✓
✓
✓
✓
✓
Complete BPO Solutions.
Inbound Services.
Training Placement.
Consultancy Wing.
Digitization.
Work Progress Of Our
2014:-Organization 2014-15
Series 3
Series 2
Series 1
2015: Bpo is leading faster due
to the random increase in
the processes.
 Processes like:1. Yep me
2. Home shop 18
3. Travel and tourism
CERTIFICATIONS
AND REGISTRATIONS
✓ 1.OSP
✓ 2.ROC (Registration of Company)
Q.M.R Pvt Ltd. strives to be the organization of choice in the BPO Industry by
consistently exceeding client expectations , chasing high level of accuracy
standards to deliver more than set standards while ensuring High Employee
motivation.
We commit to innovate on behalf of our clients backed by methods, tools,
and metrics that enable us to deliver reliable and high-quality solutions on
time and is cost effective.
We believe outsourcing isn’t about what we can extract from a business.
It’s about what you can add.
QUALITATIVE MARKET
RESEARCH PVT. LTD.
Organizational
Hierarchy
•Directors
•HR/Finance Head
•Hr Executive
•Floor Manager
•Floor Hr
•Floor Assistant Manager
•Team Leader
•Knowledge Management Expert
•Customer Care Executive
It s an organizational
policy to take up the
promotions by outside
or internal promotions
to the company at the
higher level ..
As in :•Internal IJP’s.
•Internal promotion to
different process.
•Appreciating to work process.
•Increase in salary by work
progress.
•Growth in a particular year in
particular organization.
Time period
Organizational
Promotions
Growth progress
IN HOUSE
SOLUTIONS / DEVELOPMETS
Welcome Calls
and Up grading
Programs
Sales &
Marketing
Financial &
Accounting
Services
Document
Management
Services
Software
Solution
Customer
Service
Web Research
Technical
assistances
INFRASTRUCTURE
Systems and servers
✓
More than 100 computers with high speed Pentium 4 processors
✓
One FTP server (Internal as well external)
✓
In-house technical support
Man Power
✓
Highly skilled & experienced personnel capable of ramping up to 500 seats.
✓
Can handle end to end client responsibilities.
✓
Can handle customers problem / arguments / issues
✓
Proving customer proper resolution with proper timings.
✓
Real time Computer Desktop recording system.
Communication
✓
Dedicated Leased line for high speed Internet.
✓
Cable connection as backup for Internet.
✓
We promise to deliver 100% customer satisfaction.
NETWORK DIAGRAM
IT Skill Set
✓ Dedicated leased line with backup facility
✓ 0.01% downtime.
✓ Predictive dialer
✓ Proxy server
✓ M-VOIP link
✓ PRI- Line
✓ EPBX-Line
✓ DID Number
✓ Two Independent toll free number
✓ Latest Linux and Windows Operating system
✓ Highly configured routers, switches and servers
✓ Data Security
✓ FTP Server
OFFICAL ADDRESS &
WEBSITE
Office no.- E-49, Sec- 3, Noida (U.P.)--201301
Website- www.qmrpvtltd.in
E-mail - [email protected]
Direct Number :
+91-9540531032
+91-1204095800