Transcript ENTERPRISE SOLUTION TO YOUR OUTSOURCE NEED OUR FOCUS IS OUR CUSTOMER’S GROWTH Vision & Mission  Our vision is to contribute to society by providing the businesses, innovative.

ENTERPRISE SOLUTION
TO YOUR
OUTSOURCE NEED
OUR FOCUS
IS
OUR CUSTOMER’S GROWTH
Vision & Mission
 Our vision is to contribute to society by providing the
businesses, innovative robust and agile IT solutions
which help raise the overall standards of human
beings both economically and socially.
 Our Mission is to help our clients escalate a growth
path by innovatively designing of IT solutions and
creating a hub which is an elixir for all outsourcing
needs of the businesses across the globe.
About Us
 An Enterprise business solution provider for
your outsource needs , offering :
• IT enabled Services
• IT solutions with integrated CRM
• HR Solutions
• Training Services
• Consultancy Services
Who we are
 A group of professionals’ endeavour in pursuit of
providing indigenous outsource solutions to
companies across the globe to help them
generate more revenue with lower risks.
 Core team with rich & diversified experience of
servicing multiple industries in the field of
business
development
and
operation
management.
 Hard Core professionals who have successfully
managed the IT & ITeS division of a 1000 seater
BPO in India.
What we do
 Provide concerted business solutions in
complete sync with short & long term
revenue growth strategies of client in a
robust , efficient yet an agile way
 Possess the domain knowledge and
understanding
of
best
of
breed
methodologies to build direct and indirect
sales channels along with strategic
partnerships
Industry Spectrum
 SANSHI has been successfully executing on
shore and off shore projects for global customers
spread over a wide Industry spectrum.
 The core team has served more than 50
customers in UK, North America, Australia and
India. Our services cover a wide spectrum of
industries :
Industry Spectrum
Service Spectrum
 With combined experience of professionals and
channel partners forming SANSHI, we are able to
cater to multifarious onshore & offshore needs
of the diverse industries in several ways :
IT enabled Services
• Customer Contact Services
• BPO Services
• KPO Services
Customer Contact Services
 Cater to manifold Industry Verticals
• Customer
Service
• Internal Help
desk
• Technical
Help desk
Email Management
• Customer
Acquisition
• Customer
Service
• Lead
Generation
• Market
Research
• Customer
Retention
• Collections
Inbound Services
Outbound Services
with our
expertise being Finance And Communication
through following services
• Customer
Service
• Technical
Support
• e-Sales
BPO Services
 Through these services exhausting your back
office requirements, your core business can be
attended unperturbed and trouble free
Finance and
Accounting
Human Resources
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Pay Roll
HR Solutions
Employee Benefits
Time and Attendance
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•
Billing
Claim Processing
Accounting
Tax Computation &
Returns
Data Management
• Data Entry
• Data Processing
• Data
Warehousing/Mining
• Data Profiling
• Document
Management
• Content
Development
KPO Services
 Backed up with our proficient partners, we give
you the best of the following in Knowledge
Process Out Sourcing vertical.
• RPO Services
• Education Services
• CAD Services
• Marketing Solutions to LPO
RPO Services
 We possess expertise in areas like Management, Mass
Communication, Marketing – Brand Personality, Marketing –
Customer Satisfaction, Marketing Research, Business
Research and Marketing Communication.
 Our multi-talented specialists are degree holders from
premier institutes. They have rich industry experience at
different levels. We cover the under mentioned aspects :
Questionnaire design
Data collection (telephone, e-mail and web surveys)
Data analysis
Reporting
Education services
 Brings education to your desktop through a variety of
online certificate and degree courses with their curricula
and certifications recognized globally through strategic
partnership.
 Through several marketing channels like telephone, web,
e-mail, SMS blast etc., provides the work force skills
necessary to acquire professional caliber positions for
many in-demand occupations.
 Few of the courses offered:
Business and Marketing Management (UK & US)
Contact Center Management (UK)
IT – Computer Science (UK)
CAD Services
 We provide
Cast / Forged / Plastic / Sheet Metal Component Design
Concept Design and Styling
Parametric Design of Systems and Sub-Systems
Detailing, Drafting, conforming to standards such as ASME / ISO
Re-Engineering / Reverse Engineering
Design for Manufacturing / Assembly
Legacy Data Migration and Conversion
Marketing Solutions to LPO
 We are looking to play a role of becoming an
extended marketing arm for LPOs. This will
help LPOs in generating more revenues with
less of risks involved.
 Combined with our channel partner, Sanshi’s
experience provides accurate and actionable
experience that is customized to align
precisely with your requirements and
initiatives.
Quality
Conformance to customer’s requirements
EDMS (Electronic Document Management System) through an inbuilt CRM software.
Quality Policy
 Doing the Job right the first time
 Making and delivering Commitments
 Excelling through planning and teamwork
 Seeking continual improvement with Benchmarking
 Respecting team members and making Sanshi a great place to work
Quality Assurance
We seek to implement Six-Sigma, ISO and COPC quality norms for all
offshore operations.

Maker-Checker concept

Internal control unit
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Quality audits
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Comprehensive review mechanism like using the Weekly Activity Reports,
Quarterly review reports etc.
Quality Measures
 Quality Check :
 Perform quality checks on a valid sample size
 Measure performance against benchmarks identified for the
process
 Cause Analysis & Monitoring Measures :
 Analyze Root cause of errors/defects.
 Solutions and Monitoring measures are worked out and
deployed
 Process Improvement Task Forces :
 Task Forces formed in project mode to regularly improve critical
delivery parameters and to constantly drive productivity
enhancement
Quality Check
Root Cause
Analysis
Process
Improvement
Training
 Induction Training is a comprehensive program
including Voice & Accent, Culture Orientation,
Soft Skills, Process training.
 Ongoing Training & development plan
 which is tailored to client needs & individual
aspirations.
 includes Team Training sessions, soft skills On
–the- Job, Monitoring of the Calls, Feedback
etc
IT Solutions
 We believe our ‘business is developing yours’, we strive to
help businesses with their process start-ups and their
further development.
 We aim to do this via critical planning and analysis. Whether
you need to plan your business processes, analyze them or
get your marketing in gear and rattle your competitors,
SANSHI’s business software will be of invaluable
assistance.
 Our services range also extends to helping companies setup
new sales channels in UK, North America and India,
whether these are direct channels such as technology
specific sales and telesales teams, or indirect channel
partners focused on your area of technology.
IT Solutions
 Some of our services include:
 Development of Integrated CRMs which are not
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only fast but accurate and secure
Providing online marketing and generating
awareness and sales leads through web
marketing, email, SMS blast, IVR blast etc.
Identifying call centers and developing sales
channels for your technology
Writing and promoting technical white papers to
drive sales opportunities
Assistance in marketing campaigns and metrics.
HR Solutions
 Through our brand
Ogenie, we run an efficient and
professionally managed HR consultancy firm.
 We understand your need for dedicated and specialized
professionals/ executives for the various critical jobs to be
taken care of in the best possible way.
 When it comes to HR consulting and placements, Ogenie
provides several unique advantages. These are:
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Managed by professionals with cutting-edge technology
Vast experience in HR consultancy and placement
Expertise in several industry verticals
Proven track record of providing the finest professionals
Keeping tab of the latest trends in the industry verticals
Reduced personnel and recruiting costs
HR Solutions
 Our domains:
 Information Technology
 Telecommunication
 Financial services and consulting
 Banking and Insurance
 BPO & KPO
 Finance and accounts
 Commercials and Supply chain
 Legal
Training Services
 We have a set of training courses especially
designed by experts in the area, for most
important segment of any business i.e.
 Sales – for new prospects and business growth
 Customer Service – for retaining existing clients
and keeping them satisfied
Enterprise Solutions
 We provide enterprise solutions to businesses and assist
them with consultation as well as provide them concrete
and precise solutions for every kind of challenge they face
in providing off shore services to their clients.
 Backed up with our channel partners we assist in providing
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Technology Set Up
Business development
Transition
Recruitment and Training
ISO Certifications
Managing Operations
Our Solutions Fortitude
 Core team’s proficiency in serving global
customers
 Understanding your requisites by applying best
of breed methodologies.
 Excellence in executing short and long term
projects to your specific requirements
 Expertise in devising a fine balancing mechanism
between sales generation and compliance
control measures
 World class quality and on-time deliverables at
amazing cost effective prices.
Sanshi
A Partner by Choice
 In today’s business you need partners
 Who has deep domain knowledge
 Who can improve your business by infusing
technology and strategy consulting
 Who provides Confidence, Trust and Value
 Sanshi possesses all to become your partner
by choice.
Thank You