Transcript MUBADRA CREDIT COLLECTIONS (MCC) - Mubadra

MUBADRA
Collection Solutions
Need of Credit collection agency ?
 Forceful commercial collection demands are sometime necessary.
 In these situations, using verbal demands from highly skilled commercial
collection agencies, can motivate difficult business debtors to pay you what
you are owed.
 The best time to hire a collection agency is yesterday!
 So if you adopt the start early, recover more mentality - you will always
recover more of your accounts receivable.
 There are reputable collection agencies that specialize in early intervention to
assure that you are maximizing your collections and not leaving money on the
table.
 Another benefit of using a collection agency earlier is that you save a lot of
your time and resources on chasing after people or businesses who have no
intention of paying you.
 Don't let Accounts Receivable Depreciation eat up the money you have
earned!
 When your business suffers an
obstacle or is flourishing, it is always
of the essence to better manage cash
flow.
Welcome To MCC
 MCC helps you manage your credit so
that your financing capacity can
compensate your needs.
Location
MUBADRA Credit Collections (MCC)
506, Index tower
Buhaira Corniche,
Sharjah – PB no 82616
Tel : +971 6 554 66 55
Web : www.mubadrauae.com
Start Early, Recover More

Increased cash flow

Cost effective

Time saving

Competitive collection – Best price in the market for the services rendered
charges

Nationwide service
– Rendering services locally and throughout the
nation

Fast payment
– Once Debtors are aware that a third party is involved in
collections, the chances for repayment is more

Counselling
– Movement of money into the business
– Economically, the goods or services received for the
money spent
– Serving to save time through an efficient method or a
shorter route
– We offer free counselling for debtors and creditors for
more support
Collection Process
Collection Officers
1. Contactable
►
Successful
2. Non-Contactable
►
Skip tracing
►
Field visit


Successful

Collection

Full settlement

Release letter
Un-Successful

Field manager

Return to client
System Administrator
Collection process
Tele Callers
Field Representative
Processing Team
Field Manager
System Administrator






Import leads
Maintains database
Meet the need of the users
Troubleshoot, train / supervise
Technical support
Upgrade computer components and
software
 A system administrator, or sysadmin, is a person who is responsible for
the upkeep, configuration, and reliable operation of computer systems;
especially multi-user computers, such as servers.
 The system administrator seeks to ensure that
the uptime, performance, resources and security of the computers he or
she manages meet the needs of the users.
Tele Callers





Call scripting
Payment tracker
Settlement tracker
Activity management
Automated lead assignment rules
 A telecaller keeps in close touch with customers by making frequent
telephone calls to customers, reminding them of products, good and
services.
 They are capable of negotiating and collecting the pending dues using
various telephonic skills
Field Representative
 Receive daily jobs
 Capture payment
 Update against lead
 An individual employee working away from the head or home office in
the territory served by his company
 An agent working on behalf of a company who visits debtors to trace,
set up in collecting payments and perform other tasks.
Processing Team
 Process the information
 Processing Team provides a defined operational process framework
that is designed to help teams of managers and engineers organize
projects.
 They will be engaged in dealing with the credits and debits to be
adjusted in the respective accounts.
Field Manager
 Track the sales rep real time
 Location & assign leads to
collected
 Keep track on travel expenses
 A field manager, also referred to as a field services manager, is a
professional who oversees and evaluates employees who travel to
customer sites.
 These professionals typically oversee a group of employees in a specific
territory to ensure they are accomplishing their daily responsibilities.
Client Information
Delinquent Accounts Data from Client
1. Mail
2. Facsimile
3. E-mail
4. Website
 Upon receipt, an acknowledgment is sent to client’s
office on the date received verifying our acceptance
and the balance owed.
 A demand letter is dispatched immediately to the
debtor business advising that MCC is involved in
collection and demanding full and immediate
payment.
 This places the debtor business on notice that our
client will no longer accept excuses and delays for
payment and that you have authorized MCC to take
appropriate collection action.
 A professional collector is assigned to the account and
telephone contact is initiated.
 Our collectors are experienced professionals trained to handle all
types of commercial accounts with the expertise in locating,
making contact with responsible parties, applying pressure to
prompt payment, while keeping our client’s good name.
 MCC has local and national skip tracing resources for locating
and investigating companies.
 You can now take the time and energy spent on collection of
accounts and focus on areas of your business that are more
productive.
Departmental Functions in MCC
 Our Information Management Executive monitors/reviews a
departmental data and information management strategy,
including data protection, information audit, data consistency
and a record management policy
 He / She will be able to provide the monthly / weekly reports
for the clients as routine or upon request
 Credit Risk Unit in-charge will be able to solve the queries of
the debtor and will be helping our clients to get back their
debts soon
 Staying informed about the legal, compliance and market-riskrelated issues involved in the approval of credit
 Business Strategy Executive plans the works and will be able
to co-op up with the clients and debtors for clarifications if
there is any
Litigation
 Litigation means “To engage in legal proceedings”
 The conduct of a lawsuit is called litigation. Litigation involves a
series of steps that may lead to a court trial and ultimately a
resolution of the matter
 MCC has developed national affiliations with several Law firms
specializing in debt recovery litigation, we take advantage of these
relationships to ensure the most appropriate lawyer will handle the
specific matter by professional manner.
 If your debtor fails to respond to MCC's demand for payment and it
is economical to do so, we will recommend and advise the most
appropriate course of legal action.
 We improve our clients' bottom line through customization, working
closely with them to identify and implement solutions that yield
quality results.
 We always require an authorization from you to have a legal action
on particular account.
 MCC will keep you informed of our progress with monthly inventory
reports and interim narrative updates.
 You can contact our office anytime during business hours for a verbal
or written update on any accounts placed with our office.
 All payments received at our office from your accounts will be reported
to you daily.
 If the payment is partial then MCC will adjust the account balance and
continue efforts to collect the remaining balance owed.
 We require the debtors details including the supporting documents which
favors the collection process
 Forwarding an account to MCC raises the priority for payment from your
delinquent customer.
Thank you
for
your Business