Transcript Assertiveness

Training by Kaori & Hisashi
 The art of saying “NO”
 The ability to communicate one's
own thoughts, opinions and wishes
in a clear, direct and
non-aggressive way
 Passive
Allowing someone else’s rights to
overshadow one’s own
 Easily forced into thinking like
someone else
 Difficult to express opinions and
ideas
 Put the tutees needs
before one’s self

A
passive tutor…

May feel hurt, anxious, or even angry

May not get the most out of a
session, because he or she compromise
too much with wishes of tutee

May cause inability to communicate
needed information effectively

Aggressive
No regard for the rights of others
 May give threats (verbal or physical)
 Viewing oneself as superior
 Refusing to listen to the thoughts
and opinions
of others

http://farm4.static.flickr.com/3627/3639550795_89f936bc06.jpg
 An
aggressive tutor
May cause a conflict between the
tutee and themselves
 May say things that they do not mean
 May make an uncomfortable situation
and make tutee a silent type of
person
 May not take the tutee’s learning
style into account or other unique
needs

http://1.bp.blogspot.com/_VPzHTeGH9wo/Sw6J0Dg4tzI/AAAAAAAAAZw/v30U-bv8jMM/s1600/assertivenesschart.jpg
 Being
able to express oneself
without violating the rights of
others

In other words you are putting
yourself in the leadership position
without abusing your role or
neglecting your responsibilities
 To
be able to refuse requests from
students when necessary
 To
avoid being overwhelmed by the
demands of others
 Keep
in mind your responsibilities
as tutors, before the needs of
your tutees
Be honest without trying to make the
other person feel guilty or
responsible
 Begin statements with “I” rather
than “you”
 Listen actively
 Share opinions about some trouble in
order to solve the problem together
 Learn from bad experiences to handle
things differently the next time

 Eye
contact
 Upright posture
 Relax the shoulders and face
 Breath normally
 Try to maintain a steady tone of
voice during conversation
http://www.premcs.com/images/assertiveness.gif

Make pairs, think of and write down
the situations where the
assertiveness is extremely needed as
a skill!!!
http://www.rashmipriya.com/files/images/roleplay.gif
 CRLA,
ITPC, samples Level 3:
Chapter 16, “ASSERTIVENESS”
 LLC, Training by Manager Junko
Tsukayama “Assertiveness”, January
2011