Transcript Slide 1

Planning for Business
Continuity
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Learning Objectives:
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Scenario: Flood affecting the MOH
Regional Office
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Business Continuity Planning
1. Know your business
i.
Impacts on the Critical functions /Activities
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Manpower
Finances
Machines
Management
ii. Impacts on services
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Workload
Income
How critical the function is to other functions
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Business Continuity Planning
Impacts on services according to disaster timeline
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First 24 hours
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Brown out so stop operations
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Impassable roads so no staff/reliever
24 – 48 hours
after one week
No food to eat (Still closed business
establishment )
after two weeks
o No salary (Closed Finance Office)
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First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Business Continuity Planning
iii. Impacts on number of staff
a. Number of staff
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Need for all staff to be present in times of
emergency
Early warning, alert and response system
Number of staff needed according to
timeline
b. Relocation
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Could this function carried out anywhere
else?
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
c. Resources required
• For each timeline list what resources required
o Computers
o Vehicles
o Equipment (machinery)
o Communication
d. Data required
o Directory with contact details
o Services
o Financial details
o Works in progress
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
2. Assess the risks
i. Hazard Analysis
ii. Risk Analysis
List the physical disruption that may be
caused
• List the financial implications of the
disruptions
• List people affected by the disruptions
o Staff, Clients, Partners
Ex. Flooding
o Loss of access and utilities (lifelines)
o Water damage to equipment and stocks
o Cost of damage
o Team working on the ground floor
o Customers and suppliers
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First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
c. Mitigation in place
List what you currently do that prevents or
reduces the occurrence of hazard or the
exposure of the community from hazard;
and the impact of hazard to your business
Ex. Flooding
o Monitor weather forecast, flood warning
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d. Mitigation possible
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List additional actions that can be taken to prevent
or reduce likelihood of hazard and the impact of
hazard to your business
Ex. Flooding
o Relocate premises to higher ground
o Floodgates/ sandbags ready for use
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Risk Score Matrix
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Helps identify the higher priority risks for the business
Based on score, revisit mitigation currently in place
Determine likelihood of hazard occurring (high or low)
Determine the impact of hazard on the business
Possibility to rate the risk (A, B, C, D)
Knowing the highest risks helps decide:
o accept the risk – contented to live with it as the cost
of implementing risk reduction strategies outweigh
the benefits
o treat the risk – take steps to reduce impacts or reduce
likelihood since the risk is too great for the business
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Increasing Impact
RISK MATRIX
B
A
High Impact
Low likelihood
High Impact
High Likelihood
D
C
Low Impact
Low Likelihood
Lo Impact
High Likelihood
Increasing Likelihood
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
3. Formulate the plan – to respond to an
emergency
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Checklist of appropriate actions during emergencies
May add arrangements already in place
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Log of actions taken
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Log all actions taken and decisions made
including time for each entry
Legal implications
ii. Liaise with emergency services
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Designate Liaison Officer
Pass information between emergency services
response and internal response team
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
3. Formulate the plan – to respond to an
emergency
iii. Identify any damage
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ASAP and if safe, do rapid assessment
o Injury to staff, contractors, public
o Damage to building
o Damage to equipment, vehicles, etc
o Damage to stocks
o Other damages
iv. Identify functions disrupted
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Document functions, areas, services disrupted
and extent of disruption
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
3. Formulate the plan – to respond to an
emergency
v. Convene Business Recovery Team
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Pre-identify within the organization the
composition of the team that will manage the
response and recovery of the emergency
If emergency warrants, you can call them
ASAP
Available directory for the team members
vi. Provide information to staff
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Risk Communication
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Risk Communication:
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Keep staff informed about the emergency and
response actions undertaken
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Colleagues who may be injured
What is expected of them today
Should they turn up for work tomorrow
Should there be still job for them after the
disaster
Remember: Providing information quickly will
stop rumours
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
4. Decide on Course of Action
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Decide what you need to do and produce action plan
Base it from the critical function priority list and the
business impact analysis
5. Communicate decision to staff and business
partners
6. Provide information to maintain reputation and
business
• Designate spokesperson to manage the media and to
do public information
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
7. Arrange Debrief
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After emergency do debriefing or post-incident
evaluation
Good practices and lessons learned
Revisit and update the plan
8. Test the Plan
9. Disseminate the plan to all concerned
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman
Thank You
First National Course on Public Health Emergency Management
12 – 23 March 2011. Muscat, Oman