Transcript Automotive Claims Management Innovation

Automotive Claims Management Innovation
International Insurance Forum
Istanbul – April 7th, 2014
Solera is the global leader in Auto Claims Processing
Global Vehicle Collision Market : 100m Claims / Year
Manual
Claims
50m
Automated
Claims
Combined
Competitors’
Market Share
56%
market share
50m
claim processed
every second
#1 or #2 on almost
each of our markets
3500+ employees
worldwide
IIF Istanbul – April 7th, 2014
International growth is crucial to capture the remaining 50%
100
countries
68
countries
28
countries
2020
2014
2007
66%
84%
57%
of global population
served
IIF Istanbul – April 7th, 2014
We provide our solutions to insurers worldwide
(and many others)
IIF Istanbul – April 7th, 2014
$115m invested in R&D every year to further
increase our technological leadership
Paris
Minden
DDC-FR
DDC-GE
San Diego
Munich
DDC-US
Madrid
Zurich
DDC-MX
Beijing
DDC-SK
DDC-CH
Currently being setup
GAC-STC
DDC-SP
Mexico
Seoul
Core
550+ employees
dedicated to R&D
Sao Paulo
DDC-BR
99% database coverage
in advanced markets
Partnership with
50+ major OEMs
Covers passenger cars
& trucks & two wheelers
IIF Istanbul – April 7th, 2014
Our product portfolio is divided into 3 platforms
AUTO PLATFORM
Valuation &
Salvage Mgmt.
VIN &
Registration
Solera Tech.
Center
Automatic
Check
BIG DATA PLATFORM
DIGITAL PLATFORM
Business Intel. Tool
AudaWatch
Predictive
Analysis
Fraud
Prediction
Mobile Apps
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The Value Proposition is the key concept
behind each Solera service
Calculation
1. Reduces cycle time
2. Increases customer satisfaction
3. Reduces average claim cost by ~15%
10-20%
parts cost reduction
~15%
claim cost reduction
Parts
1. Enables parts suppliers competition
2. Marginalizes black market usage
3. Reduces average parts cost by ~15%
1/150
fraudulent claims
Fraud Detection
1. Uses claims history to predict fraud
2. Identifies misbehaving customers
3. Detects international fraud networks
IIF Istanbul – April 7th, 2014
VIDEO 2020
IIF Istanbul – April 7th, 2014
QUESTIONS?
Arnaud AGOSTINI
Regional Managing Director
France – GCC – Greater Middle East – Netherlands – North Africa – Switzerland – Turkey – Vietnam
IIF Istanbul – April 7th, 2014