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ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution Agenda Introduction to AdventNet & ManageEngine Introduction to ManageEngine IT360 Business Service Management About ZOHO Corp. (formerly AdventNet Inc.) ZOHO Corporation OEM / Telecom Business Founded in 1996 Zero Venture capital World #1 in EMS frameworks ManageEngine Zoho 32,000+ customers Strong Product line Innovating for the future Marquee customers Web 2.0 Leader Introduction to ZOHO Corp. - ManageEngine Network Management Application Performance Management Security & Compliance Desktop Mgmt / ServiceDesk ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies Introduction to Zoho Zoho – “The most comprehensive suite of online applications delivered as a service (SaaS)” Business Service Management Traditional BSM Approach What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work. BSM vs. BSM Lite BSM BSM Lite Suited for very large organizations Suited for Mid-market Existing investments in Big 4 No significant investments in Big4 Mega investments in Big 4 BSM solutions Affordable Complex Products, acquired portfolio Single product with depth of Point Products Complex integrations (# of interfaces & integration engines) Integrated for Value- Out of the box ManageEngine IT360 is a “BSM Lite” solution ManageEngine IT360 – Key Components • Integrated WAN Traffic Analysis • Performance • Availability / Performance/ Capacity Management Network Monitoring ITIL ServiceDesk & CMDB • Automated Incident • Event Mgmt Systems Management (DB, Servers, Middleware) End User Experience Management • SLA Management • Web / J2EE Transactions, SOA ManageEngine IT360 : For Networks WAN Monitoring Monitor Network Device Link Utilization Traffic Analysis ManageEngine IT360: Application Performance Management • Linux • AIX • Windows • Solaris etc. Servers Databases App. Servers • J2EE • .NET etc • Weblogic • WebSphere • JBoss • OracleAS ERP • SAP • SAP CCMS • Oracle EBS • Oracle • MS SQL • DB2 • Sybase • MySQL 11 ManageEngine IT360: End User Experience Management HTTP(s) Synthetic Transactions End User Apps (LDAP, Mail, Exchange etc) End User Experience Management J2EE Transactions SOA Web Services 12 ManageEngine IT360 : Service Desk • Business Rules • Self Service Portal • User Survey • Reports • CMDB • Contract • Purchase • Incident • Change • Problem Ticketing ITIL V2 IT Asset Mgmt Knowledge Base • Manage Solutions • Easy to Use • Improve Workflows ManageEngine IT360 – Target Audience IT Manager Service Manager CIO / Director Technical Benefits • Out of the box Network, Systems and Applications Management – with Integrated Service Desk • Agentless Monitoring • Multi User – Web Client • Easy to Evaluate & Deploy - 140 MB Download Business Benefits Line of Business Managers For IT Operations Understand Performance of Business Applications Prioritize Issues in Production Monitor End User Experience Identify Root Cause of Performance Issues Quickly Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI Custom Dashboards for various Stakeholders Reduce People Costs by Simplifying Workflows Business Service Management Adding a Business Perspective to monitoring IT Services Business Views Business view of your IT Infrastructure ITIL Ready Service Desk Making people, processes and technology work smarter, together Network Performance Dashboard Network Performance Dashboard Network Monitoring Network Performance & Availability Monitoring Application Performance Dashboard Application Performance Dashboard Application Performance Monitoring E.g. : SAP Application Performance & Availability Monitoring Summary The ManageEngine alternative Expertise in IT Management Software (32,000 customers) Business Services Management for Everyone Thanks! Contact Us: www.manageengine.com/it360 [email protected] Blogs: http://blogs.manageengine.com/it360 Twitter: @it360