Unified MSP Platform for Remote Infrastructure Monitoring & Management

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Fragmented IT Management

 Concentrates on a single problem  Lack of end-to-end service visibility  Reactive IT department  Lack of management ownership  Growing total cost of ownership figure  Inaccurate capacity planning 2

ManageEngine’s Technology Portfolio

Network Servers & Applications Desktop ServiceDesk Windows Infrastructure Event Log & Compliance Security OnDemand Network Monitoring Netflow Analysis Network Config Mgmt Server Monitoring Desktop Management Helpdesk Application Performance Monitoring Asset Management End User Experience Mobile Device Management ITIL Servicedesk Software License Tracking Active Directory SQL Server Exchange Server Windows Event Logs Syslog Management Firewall Log Analyzer Vulnerability Analysis Help Desk solution Patch Management Password Management Application performance management Unified IT Management: Single solution to Manage IT as One

ManageEngine’s Approach for MSPs

Business Views

•Business Dashboards •SLA Management •Trend Analysis & Reports

ITIL Service Desk

•Incident Management •Problem Management •Change Management •Other processes…

Applications Infrastructure

•Application Performance •End-user Experience •Synthetic Transactions •Network, Servers, Database, Storage, Middleware •Fault, Performance, Capacity •Physical / Virtual •Private Datacenter / Public Cloud •Mobile device management 4

What is IT360-MSP?

 IT360 MSP: IT360 is an integrated IT management offering from ManageEngine for Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7.

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IT360-MSP Monitoring Capabilities

Mobile Device Management Patch management Desktop management Software deployments System tools

Note*: Desktop management is a loose integration with IT360 and ManageEngine Desktop Central, 6

Deep-dive into IT360-MSP

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MSP-Ready Platform (One platform for multiple customers)

 Multi-tenant platform with Customer data segmentation  Rebranded portal  Partner Management  Customer (end-user) Login & Views 

Unified IT Management Portal

 Unified view of IT Operations and IT Service Management  Customizable Dashboards  Business Service Views

Proactive Monitoring & Reporting

 Real-time alerting and Flexible Reporting  Proactive SLA actions for service level monitoring  Multi-protocol, Multi-vendor support 7

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Secure Platform

 Authorization: Role based access control  Authentication: Strong Encryption & secure key management 

High Availability for robustness & scalability

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Ease of Use and Faster Learning curve



24x7 Support from ManageEngine

"With more problems solved faster, we can also devote more time to growing our

client base. The ManageEngine team and support have been brilliant; initially there were few synching issues but once things got in place, we have been just upgrading and renewing the license “

Larry Dutton, Product Manager, Redstone 8

IT360-MSP As a ‘Single Pane of Glass’ Across IT

Automatic Incident logging Visibility into impact on business service Pin-points root cause Right Person works on the problem

Brings collaboration at work with better accountability and visibility

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IT360-MSP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard

“

We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions

.”

Devesh Surana, Vice President, IT, National Commodities Exchange

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IT360-MSP: IT Operations Monitoring Components

•Integrated WAN and Traffic

Analysis

• Routers, Switches and

Balancers

•IPAM and Switch port

mapper

•Databases and Application

servers,

•Virtual infrastructure,

vCenter Network Servers

•SAN switches •RAID •Tape libraries •Host servers and HBAs

Storage Devices Applications and End-User experience management

•Custom and out-of-box

applications

•Operating systems •Web/J2EE transactions •Cloud applications on

Amazon

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IT360-MSP: IT Service Management Components

•Business Rules •Self Service Portal •User Survey •Reports •Project Management •Incident •Problem •Change •Service Catalogue

Ticketing ITIL

•CMDB •Contract •Purchase

IT Asset Management Knowledge Base

•Manage Solutions •Easy to Use •Improve Workflows 12

Screenshot I: IT360-MSP - Account Segmentation

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Screenshot II: IT360-MSP - Centralized Alarm Console

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Screenshot – III: IT360-MSP - Customer Infrastructure

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IT360 – MSP: Few More Additions

IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include:  Enterprise Search: A Google like interface to search for data from multiple databases with no SQL knowledge.

 IP Address Management and Switch Port mapping  Unified Discovery of network , servers and application infrastructure  APM insight for end user experience management with APDEX score  Tighter integration with Desktop and Mobile device management product  Technician billing 16

What Do Others Say About IT360-MSP?

There are more than 50 MSPs who are using IT360-MSP to provide RIM services to their clients, Few of the global happy customers have shared their experiences here:  Firstsource, a global provider of business process services sees 90% reduction in man-hours after switching to ManageEngine IT360 Read the full case-study  Redstone, a leading IT service provider in UK replaces HP OpenView with ManageEngine IT360. Read the full case study here 17

Thank You Watch IT360-MSP live demo: Live demo link

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For any enquiry, Please e-mail us to:

[email protected]

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