Transcript Document
Revitalizing Your ASC Network What Is the Certified Service Center Program? • United effort to raise the level of professionalism in the service industry Mission • Promote positive service experiences • Establish service quality standards • Identify quality service providers – To consumers – To manufacturers and industry affiliates History • What associations are behind the certified service center program? • Who developed the program? Supporters • • • • • • Consumer Electronics Association (CEA) Electronics Technicians Association (ETA) North American Retail Dealers Assn. (NARDA) Professional Service Association (PSA) United Service Association (USA) United States Motorola Service Stations (USMSS) Types of Service Centers • • • • • • • • • • Consumer Electronics Service Appliance Repair Business Office Equipment Service Computer Service Satellite/Antenna Installation Audio/Video Service Communications Service Mobile/12 Volt Service Security System Service Home Theater Installers (pending) Requirements • • • • • • • Facility service capability Code of conduct Test equipment Service and warranty policies Management skills Technical certification Licensing, insurance and appearance Manufacturer Supporters • • • • • • • • • • • • DCCM Cellular Electrolux LG-Zenith Flarion Technologies Hitachi America JVC Kenwood Service Corporation Microsoft Mitsubishi Motorola Night Owl Optics Panasonic Consumer Electronics More Mfg. Supporters • • • • • • • Parasound Products, Inc Philips Consumer Electronics Pioneer Electronics Rostra Precision Controls Samsung Electronics Sharp Electronics Soliloquy Loudspeaker Co. More Mfg. Supporters • • • • • • Sony Electronics Inc. Sub Zero Manufacturing Thomson Multimedia Inc. Toshiba America Consumer Products Whirlpool Corporation Yamaha Servicer Benefits • • • • • Tells customers that quality is important Increases perceived value of service Bolsters customer confidence Differentiates business Increases customer base Why get involved? • • • • • • Build a better service network Identify the highest quality ASCs Positive consumer service experience Quality service strengthens brand loyalty Fewer customer complaints Reduced product returns How can we Support CSC? • • • • • • Complete Manufacturer Support Statement Encourage ASCs to become certified Provide scholarships to select ASCs Offer incentives Stuff CSC brochures with warranty checks Decide today how you will help the program succeed and then DO IT! Questions & Answers