Transcript IS Resourcing Principles - Matthews Craig Consulting

KEY
Business
Benefit
Capability
Business
Risk
BA Capabilities: Benefits V Risks
Validates the
business benefits
and associated costs
for each project,
ensuring that their
respective benefits
can be measured
and achieved.
Ensures the viability
of the project
throughout its
lifecycle, challenging
its viability
where appropriate.
Getting the right
people together
at the right
time, Testing,
validating,
agreeing and
challenging
individual and
group thinking
to improve
the likelihood
of making an
informed decision
Understands the
Company’s vision,
goals, objectives
and drivers
and ensures
that projects
undertake support
and align with
them. Can articulate
the Vision to others.
Facilitation of
Decision making
Understand and
interpret Business
Vision
Seek effective and
profitable business
solutions
Projects/People
will focus on
the wrong areas,
as a result stifling
Company growth.
Scarce resource
and investment
will be focused
in the wrong area
and not achieve
the stated benefit
Poor decision
making results
in high risk
scenarios, often
costs time and
money and
inevitably the
solution may
not meet the
needs of
the business
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BA Capabilities: Benefits V Risks
Acting as the
conduit between
Technical and
Business SME’s
Elicits, analyses,
challenges, validates
and documents
business,
organisational
and/or operational
requirements to
fully understand
the business needs
A business is
typically only as
effective as its
processes and
they will help
drive the goals
of the Company.
The analyst will look
for improvements in
existing processes
to gain further
efficiencies e.g.
duplicated activity,
simplification,
centralise/
decentralise
Identifies Business Need
Business Process
improvement
Key in
ensuring the
solution is
driven by the
needs of the
business and
not by
other factors
The Company will
be unable to
meet its goals
with inefficient
processes. This
has a direct
link with
cost, margin
and ultimately
the P&L
Evaluates solution
options with the
sole objective of
ensuring that it
meets the needs
of the business.
The ‘solution’ is
not always a
technical one
as it may be
process improvement
or organisational
change.
Objectively evaluate
solutions options
The choice of
the solution will
be driven by
personal agendas,
commercial pressures,
individual preferences
or ease of
deployment therefore
increasing the
likelihood that
it will not meet
the original
needs of the business
Represent the
Customer in
ensuring that
the business
is ready to
receive any
resultant changes
by identifying
and often
assisting in the
execution of
key Business
activities
Ensures
Operational Readiness
If the Business
is not ready
to receive the
change often
the solution is
unsupported and
leads to
reduction in
the quality of
service we provide
increased fault rate,
increased AHT.
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BA Capabilities: Benefits V Risks
The analyst brings
a ‘best practice’
view into the
Organisation in
terms of technology,
process and working
practices. This
helps foster
innovation and
the acceptance
of new ideas
Undertake analysis
activity to
anticipate areas
of risk that
may impact
successful delivery.
Early identification
is key to improve
the probability
of being able
to manage and
mitigate the risk
before it becomes
an issue.
Utilises a variety
of different tools
and techniques
to aid communication
and common
understanding. For
example DFD’s,
presentations,
flowcharting,
use cases,
workshops etc
Awareness of
current and emergent
trends
Identification of risk
Communication
Risks will not
be fully
identified/
anticipated and
a higher number
will result
in actual issues.
Most issues will
directly impact
the key measure
of delivery.
Time, cost and
quality.
A project team is
significantly less
effective if they
move forward
without common
understanding and
a common
purpose. Projects
become disjointed
leading to
increased risk
and associated cost.
Decisions are made
without thinking
of the bigger
picture or what
other possible
alternatives may
be available.
Innovation is stifled
Identifies, prioritises
and quantifies issues.
Provides information
to the Project
Team to enable
the resolution of t
he issue.
Highlight and Facilitate
resolution of issues
Project issues are
normally those
that will have
direct impact
on the success
of the project.
Severe issues
can completely
halt a project
delivery
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BA Capabilities: Benefits V Risks
Contributes to the
overall success of
the project by not
only assuring their
own work but
also assisting other
functional areas
in performing their
project roles.
Includes QA of
work, setting quality
standards, coaching,
defining the project
& approach to
best achieve delivery
Provides factual
information at
the right time
utilising the
correct media
and directed
to the right
people to
ensure complete
clarity. For
example DFD’s,
case tools,
process maps etc
Undertakes the
detailed analysis
to confirm the
impact of
change on the
project, whether
from a cost,
quality or time
perspective
Effective organisation
and dissemination
of factual information
Assess Impact of Change
Project Assurance
The impact is
unmanaged or not
fully understood
it can result
in reduction in
the service
we offer
extreme slippage,
incorrect focus
or a solution
that does not
meet the business need
Ultimately the
Analyst is trying to
ensure that the end
solution is fit for
purpose. Any
reduction in quality,
below reasonable
parameters,
compromises
effectiveness
of the end solution
Most of the
information the
Analyst provides
will drive a
business decision.
The quality
of that decision
and therefore the
outcome will be
directly impacted
by poor information
at the outset.
Fosters and maintains
solid and sustainable
relationships with
customers, peers,
and suppliers by
understanding team
and individual
needs and drivers
and adapting
their approach
to acknowledge
and meet
these needs.
Relationship Building
and Management
Without strong
relationships the
projects will
often lack
cohesion and
ultimately fail
to deliver
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BA Capabilities: Benefits V Risks
Has the ability to
look holistically
across a project
offering a true
end-to-end view
of activity.
This puts the
Analyst in an
ideal position to
identify project
and cross project
dependencies
The analyst brings
a ‘best practice’
view into the
Organisation in
terms of technology,
process and
working practices.
This helps foster
innovation and
the acceptance of
new ideas
Identification of
dependencies
Awareness of
current and
emergent trends
Tasks, activities,
requirements or
resource
dependencies will
not be recognised
and lead to
project slippage
and often
increased cost
Decisions are
made without
thinking of the
bigger picture
or what other
possible alternatives
may be available.
Innovation is stifled
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