Transcript training for independent travel agents

TRAINING FOR INDEPENDENT
TRAVEL AGENTS
How To Book
For Your Clients
Car Rentals
• Call Direct
– Directory phone numbers
– Give CLIA # or IATA# for commission
• Condo Travel Club Website
– Instant Travel Site
Booking Cars
• Use our IATA/CLIA/IATAN/ARC #
• You book you get 50% of the commission
• Car rentals are generally not pre-paid except some international
rentals
• Only drivers whose names are on contract are allowed to drive the
car, an extra fee may apply for additional drivers
• Drivers must have;
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Valid driver’s license
Be minimum 25 years old (in most cases)
Fee for under 25 years but at least 21 years old.
Have a valid credit card in own name
• Additional Rental Charges
– Various taxes
Client Information Needed
• Name of renter/driver
– Age
– Valid Credit Card
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Pick-up/drop-off cities
Rental location
Dates of rental
Pick-up/drop-off times
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Type of car
Promotions/coupons/negotiated rates
Special requests
Special equipment
– Airline flight information, if applicable
Hotels
• Call direct: CLIA# or IATA# - commission
• Web sites: CTC, CCRA, Centrav etc.
• Non-commissionable sites- hotels.com,
hotwire, Expedia etc.
• Know: Cancellation Policies
• Rate Changes: Sun-Thu vs Fri/Sat
CCRA
Booking Hotels
• Use our IATAN/IATA/CLIA/ARC #33530556
• You book you get 50% of commission
• Most hotel reservations require a credit card
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guarantee..some 1 night deposit
Room description/views can be “creative”
Maximum # of guests may apply/additional
rates.
Weekend/Weekday rate changes
ICHOTELS:
Holiday Inns, Crowne Plaza, Staybridge Suites, Candlewood Suites
Choice Hotels:
Comfort Inns, Quality Inns, Econo Lodge
Choice Hotels Continued
Centrav
Client Information Needed
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Name on reservation
Number of guests and ages
Location of hotel
Check-in/check-out dates
Number of nights
Type of room
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Bedding
View
Smoking/non-smoking
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Government rates are usually non-commissionable
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May need to call the hotel directly for these rates
International Holidays: www.internationalholidays.com username: 33530556 password:
kprice or call them at 1-800-245-1573
• Special requests
• Applicable discounts/coupons or negotiated rates
• Frequent stay number
• Credit card to guarantee reservation
• Park/Fly Hotel Packages
Cruises
• Booking a Cruise
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Call direct: identify agent of Tickets & Tours
– Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number 315-2983355
– You book, you get 50% of commission on air add-on, cruise rate, insurance, and
transfers.
– Must add to cruise only rate the port charges and taxes (NCF)
Documenting the Reservation
– Give the reservationist our CLIA #, your full name, and your home contact
phone #.
– Have the cruise line send a fax confirmation to Pulaski office.
– Check the fax confirmation for accuracy sent by Pulaski office.
– If payment is by check make sure you allow 2 weeks for the payment to be
mailed to and deposited by the Pulaski office and sent to the cruise line.
– Credit card payments are called into the cruise line by you.
– Send in a Booking Form as soon as money is paid.
 Script
• Cruise Directory
Cruise Terms
• Category- inside, ocean view, balcony
• Guarantee
• TBA
Entry Requirements
• Passports procedures are changing
constantly. For current requirements go to
www.travel.state.gov .
Resources
• ITA Manuel
-Script
-Directory
-Websites