Responding to customers

Business partners aligned to faculty / service and work closely with each leadership team

Business partners Customer services

Specialist teams: Payroll + pensions

Specialist

Equality + diversity

HR teams

Systems Information and Grading Learning + development Organisational development

Faculty / service customers Self service HR website

First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers

Customer services

• Staff services • HR advice • Case management • Resourcing • Redesigned web site with search facility • HR helpline • HR email address for managers and staff

Customer services Self service HR website

Business partners

• Strategy and planning • Annual people plans – aligning HR support with business priorities • Change management • Performance building • Developing new HR solutions

Business partners

Organisational development

Source: French and Bell (1979)

 talent management  new blood schemes  employee engagement  new policy development  manager toolkits  employment relations 4

Learning and development

• Customer service programme – 150 staff • AHOD development • Programme managers development • Support for newly created teams • Managers conference - 20 June • Microsoft / SharePoint 2010 roll out

Specialist HR teams

• On line assessment training and support • New ISIS training to reflect post OUA configurations 5

Systems, Information & Grading

I S

ystems

• Manager logins for eRecruitment/eRAF • Manager access to AL Sharepoint system • UWE logins/email accounts for UWE staff

Specialist HR teams

nformation

• Staffing data for managers, for UWE planning, for statutory returns G

rading

• New posts and staff grade reviews • HERA scheme for grades A-J, Hay scheme for senior management 6

Equality and diversity

• Support, advice and information • Policy development • Single equality scheme

Specialist HR teams

• Supporting staff and student networks • Production / analysis of student and staff equality data • Monitoring and compliance 7

Payroll and pensions

• Confidential advice • Pensions information – Flexible / phased retirement – Pension estimates – Pension enhancement options

Specialist HR teams

• Severance calculations and advice