Program Review for Administrative and Business Services
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Transcript Program Review for Administrative and Business Services
Presenters:
Bonnie Ann Dowd, CBO San Diego Community College District
Chris Hill, Grossmont College
Aimee Myers, Sierra College
Facilitator: Glenn Yoshida, Los Angeles Southwest College
Accreditation Institute 2012
Academic Senate for California Community Colleges
February 11, 2012
Chris Hill
Grossmont College
Annual Cycle
6-Year Cycle
Integrated Planning Cycle
Unit
Program Review
Annual Program
Review Updates
Resource
Implementation Allocation
6-Year
Unit Plans
Annual
Action Plans
Finishing first complete cycle, likely to be shorter
than 6-year cycle
Administrative Services Departments:
Bookstore
Food Services
Business Services
Grounds
Custodial
Maintenance
Facilities
Printing
Administrative Services Program Review Process
Units develop long-term goals tied to the
college- and district-level strategic plan
framework
Student Access
Student Learning and Success
Value and Support of Employees
Economic and Community Development
Fiscal and Physical Resources
Admin Services Program Review Process (cont’d)
Units complete document sections related to:
Unit Mission
Service Provided
Major Accomplishments
Significant Changes
Resource Needs
Strengths and Weaknesses
Evaluation of Student Service Outcomes and Key
Performance Indicators
Admin Services Program Review Process (cont’d)
Administrative Services PR Committee:
Vice President, Admin Services - Co-Chair
Two faculty members (assigned by Senate, one will
be Co-Chair)
Three Classified Staff members (assigned by
Classified Senate, two from Admin Services, one from
Academic Affairs or Student Services)
One Admin Services Supervisor
One Student (assigned by ASGC)
Admin Services Program Review Process (cont’d)
Evaluation of Service Outcomes assessment
and Key Performance Indicators leads to
development of or changes in planned
strategies and activities
Program Review process is evaluated for
effectiveness at the end of each cycle
Bonnie Ann Dowd
SDCCD
(formerly from Palomar CCD)
F&AS departments/units identify department
accomplishments, challenges, goals, and plans tied to
current Strategic Plan and Master Plan 2022.
Department reviews and analyzes to determine F&AS’s
goals and objectives - Service Area Outcomes (SAOs).
Identify Assessment methods and timelines (SAOACs).
PRPs reviewed by Finance and Administrative Services
Planning Council (FASPC).
Assessment results used to improve student learning
outcomes, service to students, or service to the college
and for F&AS planning purposes during next cycle.
Division Office - Assistant Superintendent/VP; Assistant to VP; Use of
Facilities Assistant; Internal Auditor
Division Departments:
Business and Contract Services – Risk Mgmt., Contract Services,
Auxiliary Services Mgmt., Cal-Card and Office Depot Contract
Procurement, Mail Services, Warehouse Services, and Print Services.
Facilities Services – Building Services, Construction Services,
Custodial, Environmental Health & Safety, Escondido Center Facilities
Operations, Facilities Department Office, Facilities Planning, Fixed
Assets, and Grounds.
Fiscal Services – Budget Mgmt., Payroll, Cashiering, Purchasing,
Accounts Payable, General Accounting, and PeopleSoft Financial
System Support.
Information Services – Helpdesk, Systems and Programming, Network
Services, and Technical Support.
Chair - Vice President, Finance and Administrative Services
Two faculty members appointed by Faculty Senate
One faculty member appointed by PFF
Two classified employees appointed by CCE/AFT
One CAST employee representative
One student representative appointed by ASG
Director of Facilities (or designee)
Director of Business & Contract Services (or designee)
Director of Fiscal Services (or designee)
Director of Information Services (or designee)
Aimee Myers
Sierra College
2009 – All-In Program Review – example of
College of Marin
2010 – Process evaluation
re-structure into two committees
continue campus-wide focus on
Effectiveness, Relevancy and Currency
2011 – Make sure whole campus involved in
ongoing review process – integrate all offices
and programs
Revised Template and Scoring Matrix to clarify
process for users and committee
Connect groups on campus – include faculty on
committee
Bring folks into program review in a context that
supports their role in college mission
On-going evaluation and development of
process
Adapting language of instruction into world of
operations
Making reviews meaningful
Defining relationship to Student Learning
Outcomes for operations
Integration with resource and planning
processes
Timeline for Program Review – Operations &
Administration
Scoring Matrix – Operations Program Review
Report Template – Operations Program Review
http://www.sierracollege.edu/AboutUs/research/
ProgramReview.html
Thank you for attending