ROAD ACCIDENT FUND

VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00010

Presenter: Anna Mosupyoe, Khongi Molohlanye and Cammy Mkhize Date: 30 January 2012 Time: 13:00

Overview

Background Evaluation Criteria Submission of bid responses Disqualification of bids Procurement Administration Purpose of the RFP Questions and Answers

Background

RFP: RAF/2012/00010: REQUEST FOR PROPOSALS: APPOINTMENT OF A SERVICE PROVIDER TO DESIGN AND PRODUCE RAF UNIFORM Advertised on 20 January 2012 Closing on 10 February 2012 [Insert presentation title] Page 3

Evaluation Criteria

• Evaluation will be based on 90/10 PPPFA system

Criteria

Price Participation goals

Points

90 10 Total 100 •

NOTE: A TWO-STAGE BIDDING PROCESS WILL BE FOLLOWED.

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Evaluation Criteria (continue)

Two stage Bidding Process NOTE: A two stage bidding process will be followed for this bid/tender, under which first un-priced technical proposal on the basis of a conceptual design are invited, subject to technical / functional evaluation.

First stage The first stage of evaluation will be based on paper and presentations as set out in this bid / tender document. All bidders who scores less than 70% on technical / functionality and presentations shall not be considered for second stage.

Second stage Companies that qualified on first stage will be issued with an amended bid / tendering document for submission of final proposal including price.

All Bidders that were considered for stage two will be evaluated on Price and BEE.

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Evaluation Criteria (continue)

Functional criteria Portfolio of evidence and company profile Weightings

25%

Please provide RAF with the portfolio of work done and the company profile.

The portfolio must consist of corporate wear work done before, name of the company, contact person, Contact person e-mail address and contact number.

The profile should include the whole history of the company.

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Evaluation Criteria continue

Functional criteria Project implementation and rollout plan The service provider must provide RAF with the project implementation and rollout plan that will include all requirement as set out in this tender document.

Weightings

10%

Presentations Companies will be required to do presentations to RAF on corporate wear work done previously and must bring samples to show.

Companies will be required to do presentations on proposed designs of the required corporate wear, as set out in this tender document and must provide samples to show.

65% Total [Insert presentation title] Page 7 100%

•Submission of bid responses

Original signed bid document 4 hard copies Submitted in sealed envelopes Each schedule must be clearly distinguish, indexed and all pages numbered [Insert presentation title] Page 8

Disqualification of bids

Bidders shall be disqualified if they fail to: Submit a valid and original tax clearance certificate Complete questionnaires in full Submit true and correct information Comply with mandatory requirements Comply with prescribed response format [Insert presentation title] Page 9

Administration

RFP Closing Date

: 10 February 2012 @11H00

Venue

: RAF Menlyn Reception 38 Ida street Menlo Park Pretoria Bid responses sent by courier must reach the reception at least 36 (thirty six) hours before the closing date to be deposited into the bid box Submission Register must be signed at the reception by bidder when submitting bid documents

Late bids will not be considered All queries must be forwarded to [email protected]

Enquiries and clarification of technical issues will close not later than 02 February 2012 @ 11H00.

Important note:

Please ensure that the attendance register has been signed Name of company Contact details [Insert presentation title] Page 10

Customer Service Network Concept

F2F

CONCEPT BLUE PRINT Road Accident Fund Victims

Phone Electronic

Customer Service Network Operating Model & Business Case

Hospital Service Centres Community Service Centres Mobile Service Centres Call Centre

Claim Origination and Servicing Rehabilitation and Life -care

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Touch Points

In each Province there will be following customer service touch points:



Provincial office



Community Service Centres



Hospital Service Centres



Mobile Service Centres

Purpose of the RFP

• RAF is a client –oriented service delivery organization that renders a service to the public.

• It is important for our staff that deal directly with the public or claimant to be easily identifiable.

• Note that the RAF staff are based nationally in all regions. Some are office bound based in provincial offices, hospitals, community service centres.Others are outbound and mobile i.e information collection and patient outreach pragramme .

• Their uniform should suite their work environment, designed to accommodate their day to day operations. However, the uniform should still maintain the same identity / traits.

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Purpose of RFP (continue)

• RAF is going through a transformation process. One of our main objectives is to build and sustain a corporate image - internally and externally.

• Thus our uniform need to meet the following standards: • • • - Have a professional Image; - Be easily associated with our brand which is warm ,caring, energetic; - Be in line with our Corporate Identity; • • • - Be of best quality; - Longevity i.e. prolonged existence; • - Uniform material should take into account coastal vs inland; • -Uniform should strike a balance between the conservative and not so conservative individuals; - Give employees sense of pride to be seen in them.

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Thank you

Questions and Answers

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