Transcript Briefing Session Presentation

ROAD ACCIDENT FUND
VENDOR BRIEFING SESSION
RFP: RAF/ 2012 /00003
Presenter: Anna Mosupyoe and Prishen Reddy
Date: 25 January 2012
Time: 10:00
Overview
Background
Evaluation Criteria
Submission of bid responses
Disqualification of bids
Procurement Administration
Purpose of the RFP
Questions and Answers
Background
RFP: RAF/2012/00003:REQUEST FOR PROPOSAL: SUPPLY, IMPLEMENT AND
MANAGE A PRIMARY NETWORK SOLUTION FOR THE RAF CUSTOMER
SERVICES NETWORK (CSN) FOR A PERIOD OF 3 YEARS
Advertised on 13 January 2012
Closing on 07 February 2012
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Evaluation Criteria
• Evaluation will be based on 90/10 PPPFA system
Criteria
Points
Price
90
Participation goals
10
Total
100
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Evaluation Criteria
Mandatory requirements
The service provider must be ICASA certified.
Please attach ICASA certificate as proof that the company is
ICASA certified.
The service provider must provide RAF with letters of
accreditation of the technology that they are using with their
solution.
Example will be if the hardware you will be using to implement
the solution is from HP you must provide RAF with a letter of
confirmation that you are HP accredited partner.
Please attach letter from the OEM to confirm that you are
accredited.
The proposed solution must be monitored 24/7
Provide RAF with your standard operating procedures based on
ITIL processes for managing calls within working hours and after
hours.
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Evaluation Criteria (continue)
Functional criteria
Weightings
Experience of the Company
Please provide the RAF with 2 separate references where
you have deployed the following solutions:
Managed ADSL (total solution with 5 or more sites)
Satellite (total solution with 2 or more sites)
Microwave/wireless (total solution with 2 or more sites)
Fibre (total solution with 2 or more sites)
The reference should include the following:
Company name
Contact person
Contact person e-mail address and contact number.
Note: RAF may request to visit one of the referenced site
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15%
Evaluation Criteria continue
Functional criteria
Weightings
Foot print
The service provider must be able to provide onsite support
services within the stipulated service level agreement on all
nine provinces.
10%
Substantiate by providing a plan on how on site support
services will be delivered on all nine provinces.
Class service mapping
5%
The service provider must provide RAF with a report
showing the class of service mapping (QOS) together with
the latency for each class of service.
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Evaluation Criteria continue
Functional criteria
Redundancy
The service provider must provide an architecture diagram
to demonstrate redundancy and fail over of network traffic
using the different technologies.
Proposed Architecture for RAF
Weightings
10%
10%
The service provider must provide RAF with the architecture
diagram of how the solution will be deployed in RAF using
the different technologies.
15%
Reporting
The service provider must provide RAF with the sample
report on performance and utilization
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Evaluation Criteria continue
Functional criteria
Response time
The service provider must provide RAF with the average
latency without QOS of all the network technologies
required and provide a report showing network delivery
percentages on the various technologies.
Weightings
15%
Site Visit and demonstrations
Site visit will be conducted to the central network operating
centre
Total
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20%
100%
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•Submission of bid responses
Original signed bid document
4 hard copies
Submitted in sealed envelopes
Each schedule must be clearly distinguish, indexed and all pages
numbered
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Disqualification of bids
Bidders shall be disqualified if they fail to:
Submit a valid and original tax clearance certificate
Complete questionnaires in full
Submit true and correct information
Comply with mandatory requirements
Comply with prescribed response format
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Administration
RFP Closing Date: 07 February 2012 @11H00
Venue: RAF Menlyn Reception 38 Ida street Menlo Park Pretoria
Bid responses sent by courier must reach the reception at least 36 (thirty
six) hours before the closing date to be deposited into the bid box
Submission Register must be signed at the reception by bidder when
submitting bid documents
Late bids will not be considered
All queries must be forwarded to [email protected]
Enquiries and clarification of technical issues will close not later than 27
January 2012 @ 11H00.
Important note:
Please ensure that the attendance register has been signed
Name of company
Contact details
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Purpose of the RFP
 With the current business model RAF cannot adequately fulfill its mandate
 Problems experience include inaccessibility, poor service quality, reactive compensation system
and inferior customer management
Improve information collection and management
 the more useful information we have the more efficient our claims processing will become
 Ensure pro active benefits origination
 proactively originating claims results in the RAF budgeting accurately for claims payments
 Improve service delivery efficiency and effectiveness
 improving our service delivery will help change the public’s perception and engender a spirit of
cooperation with our customers
 Expand geographic footprint and reach
 CSN channels comprises of offices in hospitals, mobile RAF and information collection agents
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High Level Understanding of Architecture
Hospital Service Point
Data
Vodacom Data Center
MOSS
KL Capture Server
Da
Scanner/Printer
ta
Wireless AP
Vodacom MPLS Cloud
Voice breakout
for local calls will
happen from the Switch
provincial office
Satellite or
ADSL or APN
Vo
i ce
Vo
ta
i ce
an
Vo
d
an
Da
i ce
Citrix and Wintel
d
Da
Provincial Office
ta
QOS on line will
help shape voice
and data traffic
Router
FINEOS
DC and Anti Virus Server
Microwave Dish
e
Vo i c
PSTN
Switch
PABX
Local calls
breakout
Branch Capture Server
KL Scanner
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Equipment deployed and Infrastructure Systems
 Infrastructure Systems
 Citrix XenApp
 AD
 Exchange
 Webense
 Business Applications (SAP, FINEOS, Old Claims, Knowledge Lake)
 Equipment deployed at HSC
 Wyse Thin Clients and Acer screens
 HP multifunction devices
 Enterasys policy based switches
 Hauwei APN (3G backup with VB)
RAF standards for ICT systems
 HP hardware for server infrastructure
 Wyse and Acer for desktop infrastructure
 HP printers and MFD
 Enterasys LAN hardware
 Cisco router and firewall
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Thank you
Questions and
Answers
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