How to Win Friends & Influence People

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Transcript How to Win Friends & Influence People

How to Win Friends & Influence People

Dale Carnegie Tim Calnon Chair, Leadership Development Workgroup Buffalo, 2013

Fundamental Techniques in Handling People

• Don’t Criticize, Complain or Condemn • Generate Importance • Bait the hook to suit the fish

Six Ways to Make People Like You

• Become Genuinely Interested in Others • Smile  • The Power of Using a Name

Six Ways to Make People Like You

• Be an Exceptional Listener!

• Talk in Terms of Other People’s Interests • Make the Other Person Feel Important – and do it Sincerely

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

• Begin with Praise and Honest Appreciation • Talk About Your Own Mistakes First • Ask Questions • Praise Any and All Improvement

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

• Praise Any and All Improvement • Ask Questions

The One Thing You Need to Know

Marcus Buckingham

Nancy R. Honeycutt, CAE

ASDA Executive Director NLC Co-chair

Great Managing Great Leading Sustained Individual Success

Managing & Leading

What’s the difference?

Great Managers

The essence of great management is not getting work done through people but getting

people

done through

work

.

Great Managers

• Turn one person’s talent into performance • Serve the company by

first

employee through coaching serving the

Great Managers

Select good people

Define clear expectations

Recognize excellence & praise it

Care for their employees

Discover what’s unique & capitalize on it

Great Managers

Strong teams are built on interdependency •

I need you

I rely on you

I value you

You can do things I can’t do

Great Leaders

• The essence of great leadership is striving to make others see a better

future.

• Can persuade others to join together to make this future come true

Great Leaders

• Have an image of the future clear in mind • Can rally people to a better future

Great Leaders

Remain focused on the future

Are optimistic

Have integrity

Are dissatisfied with the status quo

Impatient for progress

Nothing can undermine their faith that things will get better

Play both roles

Manage:

begins with the person

Lead:

picture of where you are headed

There is no “I” in “team”

-- an old cliche

There is an “I” in “win”

-- Michael Jordan

Individual Success

• What don’t you like doing?

STOP

doing it • Cut out activities & people that pull you off your path

Individual Success is your Responsibility

Free to cultivate and refine your unique areas of strength

Drive: The Surprising Truth About What Motivates Us

Daniel Pink LT Dan Hammer, DC, USN 2010-2011 District 11 Trustee Pacific, 2011

Our third drive… Harlow and Deci

The Rise and Fall of Motivation 2.0

Carrots and Sticks do Not Work… Most of the Time

Type X and Type I

Autonomy

Mastery

Purpose

Summary

• Motivation 2.0 is GONE… Motivation 3.0 is HERE • Three components of Type I – Autonomy – Mastery – Purpose