Adam Ray VP of Customer Support

Introduction to Strategies

Introduction to Strategies  The term “strategy”…  Can be traced back to the ancient Greek military  Dictionary says it means a “careful plan or method of great importance within an integrated whole or to a planned effect”  Baldrige Criteria mentions it over 250 times  Google returns over 238 Million results

Introduction to Strategies  Strategies guide decision making  Everyone has them  Many different types  Family Strategy  We desire safe, extremely convenient living conditions with plenty of room for our family, and a great environment for our children to learn both academically and socially.

 Personal Strategy  I want to feel good and live a long, fulfilling life.

What are Organizational Strategies?

 Guide an organization’s decision making  Embedded within Mission Statement, Goals and Culture Statement  Examples  Stick to our core business.

 Develop our future leaders and, when possible, promote from within.

 Relentlessly pursue continuous improvement which drives innovation and organizational and personal learning.

Why are Organizational Strategies important?

“Management is doing things right; leadership is doing the right things.” – Peter Drucker

Why are Organizational Strategies important?

 Help leaders to…  Do “the right things”  Focus on what’s most important  Improve results  Facilitate organizational and personal learning

How are Organizational Strategies used?

 Critical part of Leadership System  Guide…  Top-level decision making  Creation of Strategic Plan  Creation of processes and work systems  Leaders can turn to them any time there is a decision to make

How about some examples ?

…and one last example  Customer Satisfaction is our #1 Company Goal  Want to satisfy as many Customers as possible  Our Customers require values, strategies and policies that put them first  We have a strategy to focus on long-term value versus short-term results So…with current political environment: Quantity limits, no price increases, no Employee purchases

Deploy, Deploy, Deploy

Adam Ray VP of Customer Support