Transcript Programming

TDE NCP Version 6
Product Specifications
Note :
- This document describes feature difference from TDE-NCP version 5.
- Specifications are subject to change without notice.
1
One Page Summary of TDE-NCP Version 6
Caller number/name
display before listen-in*1
or before call pickup *2
Telephone
Company
Cost
Saving
using PT
Automatic logout for
last agent
Overflow to VM
immediately if all logout
Call
Center
using VM
KX-TVM
Telephone
Company
Caller
DT/NT DECT
Customer
*1 for boss to check unnecessary call.
*2 for colleague to answer important call only.
Other call to VM
using PBX, VM, KX-DT/NT and DECT
KX-TVM
using PBX, VM and Highlighted Application
New 24-port SLT card w/
Message Waiting &
Hospitality
Caller ID for TDE600
using DVM
Duplicated Numbering
& DECT
- 3 for service
- 301 for room 301
MSW
KX-TVM
MSW
Caller ID
KX-T7716
Application
Other
Improve
ARS CO access order
for tenant based CO
access order.
48 ARS carrier
It was 10 for TDE100-200/NCP.
Already been 48 for TDE600.
Intercept to VM improve
H.323 improve
SIP trunk improve
DECT
using PBX, VM, KX-T7716 and DECT
2
Feature List
No.
1
Feature List
Overflow immediately (to VM) when all logout
2
Automatic log-out for last agent
3
DSS key improvement for boss
- Caller name display before listen-in (call monitor) or busy override
4
DSS key improvement for colleague
- Caller name display before call pickup
5
Hotel numbering plan
- Duplicated extension number such as 3 and 301
New KX-TDA6179
- SLT 24-port card with message & caller ID for KX-TDE600
6
7 to 11
Other Improvement
3
１. Overflow when All Logout
Call
Center
When all member logs out, overflow feature can work
immediately so that KX-TVM can answer immediately.
KX-TVM Application
“Our office closes today. Our office opens from 8AM…
Version 6 Improvement
If you want to leave voice message..”
Destination is same
PBX – OGM for ICD Group 1 / without member
Hello this is Panasonic Bank. This call is
as Queuing busy.
Customer
recorded in order to improve our service.
Overflow after above message
ICD Group 2
w/ Queuing table
w/ member
All Log-out ?
No
Agent Idle ?
Yes
KX-TVM
Yes
Version 5 Improvement
Caller leaves message.
No
PBX – OGM for ICD Group 2
Currently all agents are on the phone. Please wait
for the moment. Or dial 1 to leave voice message.
100 callers can wait.
Day : Other staff
Lunch : Cellular phone
Break : Other staff
Night : VM
One agent becomes idle.
KX-TVM
Talking is recorded automatically.
PBX - BGM for ICD Group
We are offering good interest rate now…
KX-TVM
Call center feature is improved by version 6 as well as
version 5 in order to provide solution with Panasonic
KX-TVM and highlighted application.
4
Call
Center
１. Overflow when All Logout
<Programming>
- System option is required to overflow immediately.
KX-TVM Application
Parameter : Overflow immediately when All Logout
Value : “Disable” / “Enable (Queuing Busy Destination)”
Default : “Enable (Queuing Busy Destination)”
No Log-in member
because
All member log-out
All member log-out
All member log-out
Member is not
programmed
Queuing Table
Programmed
Programmed
Not Programmed
Programmed
System
Option
Disable
Enable
Disable or Enable
Disable or Enable
Destination is same
as Queuing busy.
Day : Other staff
Lunch : Cellular phone
Break : Other staff
Night : VM
5
Specification
Queuing
Overflow immediately
Overflow immediately
Queuing
(ICD-1 of previous page for example)
２. Automatic Log-out for Last agent
Last logout works for automatic logout as well as manual
logout. Even when last agent forgets log-out operation and
go home, automatic log-out works.
Call
Center
KX-TVM Application
<Programming>
- Last log-out has to be enabled.
- Automatic log-out has to be enabled. (3 times for example)
*) 1 time is recommended because the agent must be absent and cannot answer next incoming call again.)
- Extension no answer timer has to be programmed. (20 s for example)
For example,
1. Ext 101 is last log-in.
2. ICD calls comes to Ext 101.
3. No answer for 20s but call is kept on Ext 101
because no other log-in member.
4. No answer for more 20s + 20s. (Total 60s)
=> Automatic logout because 3 times time-out.
Or 4. 1st call is lost after 20s. 2nd call rings for 40s.
- System reserved bit can disable this
=> Automatic log-out because 3 times time-out.
improvement. Default is enabled.
Disable = Same as version 5 or before
(Automatic log-out works when call is moved to other extension for programmed times.)
6
３. DSS Key for Boss
Productivity
PT user such as Boss can confirm caller information of
call for employee using DSS key before Listen-in or Override.
Telephone
Company
COS (Busy override or call monitor) : Enable for Ext 102
KX-TVM
Mike Smith
01-2345-6789
(Customer)
Ext101:Susan
(Talking)
DECT KX-DT/NT
Mike Smith
0123456789
101 : Busy
Mike Smith
or 0123456789
Urgent Only
201 : Tom
or 101 : Busy
Version 6 Improvement
or
Ext102
(Boss)
COS (Busy override or call monitor) : Disable for Ext 102
101 : Busy
or
Urgent Only
or
101 : Busy
When COS is disabled, LCD is same as version 5.
<Operation of Ext 102>
(1) Press DSS key for 101 during Ext 101 is talking.
> Ext 102 calls Ext 101, hears busy tone and LCD is as above.
(2) Operation during busy tone is same as TDE/NCP version 5 or before.
Busy override / Listen-in (Call Monitor) / BSS / Call Back / MSW….
<Condition>
- This feature works even when DSS key is pressed during talking for transfer.
- When extension 101 makes a outgoing call, name is NOT displayed. Only number is displayed.
- This feature does not work for conference call including 2-way recording using TVM.
- This feature does not work for network extension.
7
４. DSS key for Colleague
Productivity
PT user such as colleague can confirm caller information of
call for other extension using DSS key before Call Pick-up.
Telephone
Company
COS (Call Pick-up by DSS) : Enable for Ext 102
KX-TVM
Mike Smith
01-2345-6789
(Customer)
DECT KX-DT/NT
Mike Smith
0123456789
101 : Busy
Mike Smith
or 0123456789
Gone Home
201 : Tom
or 101 : Busy
Version 6 Improvement
or
Ext101:Susan
Ext102
(Ringing)
(Colleague)
COS (Busy override or call monitor) : Disable for Ext 102
101 : Busy
or
Gone Home
or
101 : Busy
When COS is disabled, LCD is same as version 5.
<Operation of Ext 102>
(1) Press DSS key for 101 during Ext 101 has incoming call.
> Ext 102 calls Ext 101, hears busy tone and LCD is as above.
(2) Press DSS key again during busy tone to pick up the call.
> Call to Ext 101 is picked up.
Do not press DSS key again
- COS (Call Pick-up by DSS) has to be enabled.
if not important call.
VM will answer by
Version 6 Improvement
KX-TVM
Fwd or Intercept.
- Other operations such as call back busy are also available at step 2.
8
４. DSS key for Colleague
<Programming>
- System option is required to display caller information
before call pick-up.
Productivity
DECT KX-DT/NT
Parameter : Caller information display before call pickup
Value : “Disable” / “Enable”
Default : “Disable”
COS
Call Pick-up
by DSS
Disable
Enable
Enable
9
System
Option
Disable or
Enable
Disable
Enable
Operation for
Call pick-up
using DSS key
Not available
[DSS]
[DSS] to display LCD
[DSS] again
５. Hotel Numbering Plan
Hospitality
Duplicated extension numbering for hotel is provided by system
All by Panasonic
reserved bit.
In
<Room No. = Extension No.>
Guest room
Dial 101 + Time Out to call Ext 101
Dial 1011 to call Ext 1011
Solution using version 5 or before is
Ext 7101 for room 101 and
Ext 1101 for room 1011
for example.
for
Employee
<One digit call>
Dial 3 + Time Out
to call extension 3 for room service.
Dial 301
to call extension 301 for room 301.
Room
1101
(Ext 1101)
Room
1102
(Ext 1102)
..
Room
1111
(Ext 1111)
Room
1001
(Ext 1001)
Room
1002
(Ext 1002)
..
Room
1011
(Ext 1011)
Room
901
(Ext 901)
Room
902
(Ext 902)
..
Room
911
(Ext 911)
..
5s is recommended.
10
Room
201
(Ext 201)
Room
202
(Ext 202)
..
Room
211
(Ext 211)
Room
101
(Ext 101)
Room
102
(Ext 102)
..
Room
111
(Ext 111)
６. Message & Caller ID SLT Card for TDE600
Hospitality
KX-TDE600 supports KX-TDA6179 (24-port SLT card with Message
waiting and Caller ID). SLT card configuration for
MSW
MSW
TDE600 with Power-L is as follows.
Caller ID
SLT Card
KX-TDA0177 (16 port)
KX-TDA6174 (16 port)
KX-TDA6175 (16 port)
KX-TDA6178 (24 port )
KX-TDA6179 (24 port)
Message
No
No
Yes
No
Yes
Caller ID
Yes
No
No
Yes
Yes
Capacity
Total 10 card
per cabinet
KX-TVM
KX-T7716
DECT
<Conditions>
- Power-L is required for new KX-TDA6179. (Same as KX-TDA6178)
- MEC card is NOT required for new KX-TDA6179. (Same as KX-TDA6178)
- 4 PFT (Power Failure Transfer) ports are supported. (Same as TDA6178)
- TDA and TDE100-200 do NOT support new KX-TDA6179. (Same as TDA6178)
- KX-TDE600 does not support KX-TDA1178/1176 card.
- Message waiting specification is same as KX-TDA1178/1176 card.
- Caller ID specification is same as KX-TDA1178/1176 card.
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7. Trunk Group Access Order
Other
Improve
Trunk group access order can be programmed for ARS carrier.
Current parameter is
kept as 5th and later
priority.
New parameter is added.
- Max.4 priority.
- Default is None.
<Programming Example>
- TRG7 for Priority 1
- TRG3 for Priority 2
- None for Priority 3 and 4
- TRG1-4 on current parameter
Result of priority is as follows.
TRG7 > TRG3 > TRG4 > TRG2 > TRG1
This order is same as TDE-NCP version 5.
12
7. Trunk Group Access Order for Tenant
Other
Improve
<User’s Request>
When incoming call from TRG1 is for tenant A, and incoming call from TRG2
is for tenant B, tenant A uses TRG1 for outgoing call also and Tenant B uses
for TRG2 for outgoing call also.
But TRG2 should be allowed for Tenant A as 2nd priority of outgoing call,
when all CO in TRG1 are occupied.
And TRG1 should be allowed for Tenant B as 2nd priority of outgoing call,
when all CO in TRG2 are occupied.
Usually
TRG1 Occupied
TRG 1
Tenant A
TRG 2
TRG 1
TRG 2
TRG2 Occupied
TRG 1
TRG 2
Tenant B
Tenant A
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Tenant B
7. Trunk Group Access Order for Tenant
Other
Improve
<Programming Solution – Step 1> using version 5 improvement
ARS carrier 1 is selected for tenant 1 (A) and ARS carrier 2 is selected for
tenant 2 (B).
Tenant
Leading Digits Table
1
1-50
2
51-100
14
…
…
20
951-1000
21 or more
1-1000
7. Trunk Group Access Order for Tenant
Other
Improve
<Programming Solution – Step 2> using version 6 improvement
TRG1 and TRG2 are selected for ARS carrier 1. (TRG1 has priority.)
TRG2 and TRG1 are selected for ARS carrier 2. (TRG 2 has priority.)
Usually
TRG1 Occupied
TRG 1
Tenant A
TRG 2
TRG 1
TRG 2
TRG2 Occupied
TRG 1
TRG 2
Tenant B
Tenant A
15
Tenant B
8. ARS Carrier Increase
ARS carrier is increased.
PBX
NCP
TDE100
TDE200
TDE600
Version 5
Version 6
10 carrier
48 carrier
48 carrier
48 carrier
16
Other
Improve
9. Intercept to VM
Other
Improve
Intercept to VM is improved.
Telephone
Company
(1)
(2)
Caller
(3)
KX-TVM
Ext 101 : Mike
Dot Not Disturb
Ext 102
<Setting and Operation>
(1) Incoming call is answered by VM.
(2) The call is transferred to extension.
(3) Extension has already set intercept
to VM (mailbox).
<Specification>
When extension sets DND intercept does not work, if PBX and VM is
connected by one port (2-ch). This is improved by version 6.
Extension
DND Off
DND On
PBX-VM
One Port
(2-ch)
(A) VM mailbox 101 answers.
“Hello this is Mike. Please leave message.”
Version 5 :
Version 6 :
VM “Sorry no one is
Same as (A)
available for the call.”
17
PBX-VM
2-port or more
(4-ch or more)
Same as (A)
Same as (A)
10 & 11. Improvement for SIP / H.323
Other
Improve
10) SIP trunk is improved for type approval of SIP provider in Chile.
11) H.323 is improved to connect with PBX made by other maker
using Cisco gatekeeper.
Tech Prefix: #5, #6, #7
Tech Prefix: #1, #2, #3
Zone-A（Prefix：221）
Zone-C（Prefix：241）
Gatekeeper
Tech Prefix: #3
Tech Prefix: #1
Tech Prefix: #5
Tech Prefix: #2
Zone-B（Prefix：231）
Gatekeeper
PSTN
Tech Prefix: #6
Tech Prefix: #5
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#7+241-477-2110
End of Document
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