Transcript CrossMistreatment

Transition Course
Addressing Mistreatment
Sorting and Reporting
Alan W. Cross, MD
Ombudsperson
Targets of Mistreatment
• Student Mistreatment
• Patient Mistreatment
• Staff Mistreatment
Forms of Mistreatment
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Direct Assault – physical or verbal
Back Stabbing
Threatening
Manipulating – abuse of power
Harassment – sexual or other
Humiliation
Hostile Work Environment
Exposure to Mistreatment
• Victim
• Directly Observe
• Overhear
• Hearsay
Response to Mistreatment
Think it over
• Let it go
• Call it on the spot
• Call it later – sooner the better
• Report it up the chain
Student Mistreatment Council
Chair – Jane Brice, MD, MPH, Dept of
Emergency Medicine
Review the problem of mistreatment as reported in
surveys of students as well as specific incidents
that have come forward.
Propose policies and strategies for reducing
student mistreatment.
Faculty and Student Members
Ombudsman – Alan Cross, MD, Depts of Social
Medicine and Pediatrics.
Ombudsman Role
Alan W. Cross, MD
• Confidential Resource for students who think
mistreatment has occurred.
• Help students determine best response to the
situation – student remains in control.
• Be a student advocate with the faculty and
administration.
• Assist in reporting when that is the student’s
preference.
Ombudsman Contact
Alan W. Cross, MD
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[email protected]
[email protected]
pager – 216-6293
office – 843-8273
AOL IM screen name – DoctorAlanC
also in Facebook (but don’t know how to use it
yet)
When to Contact
• Early – as close in time as possible to the
situation – help you define problem and devise
response.
• Even if you don’t think you need assistance –
establishes a record and bolsters your case and
protects against adverse consequences to you.
• You need not even identify yourself if that is your
preference – call or page and we can talk.
• I will keep a confidential record of each
contact/situation so we can address institutional
problems