Transcript It_isnt_just_Circulation_AnymoreGUGM.pptx

It isn’t just Circulation
anymore!
The expanding role of Access Services
in academic libraries.
An interactive discussion led by Denita
Hampton, Stella Richardson, and Karen
Glover
Background
• 2009-Administrative decision to combine Circulation and Reference Services
• Combined services task force created
• Reference librarians not expected to work on new service desk
• Interdepartmental working groups formed
• New desk was constructed and services began in the Fall of 2011
Three Phases
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•
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Planning
Construction
Implementation
Adjustments
Cross-Departmental Service Point
Low, Open Profile
Reference Consultation Area
Computer Cluster Support
Printing Support
• July 2013-Name changed from Access &
Media Services to User Services &
Technology Support
• Includes combined a circulation & reference
desk; reserves (print & electronic); media;
equipment check-outs; guest computers,
and a technology support desk.
Combined Services Desk
aka Library Services Desk
Technology Support DeskEquipment check-out and basic technology
support
Computers
Technology Tools
What about a whiteboard wall
Stella Richardson
[email protected]
Denita Hampton
[email protected]
Karen Glover
[email protected]
*Library humor provided by Ed Stein and Jeff Stahler.