Transcript C SSSC work programme Aug 2010.

Corporate Issues Overview and Scrutiny
Committee.
Annual review.
August 2010
Aims and objectives of the session
• To provide members with the opportunity to consider
progress; what has worked and what has not.
• To provide the opportunity for new members of the
committee to gain a better understanding of the topics
covered by this scrutiny.
• To consider future developments.
Roles of Overview and Scrutiny
•
•
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Holding to account (including power of call-in)
Performance management
Policy review
Policy development
Councillor Call for Action
Contributing to policy development within the
relevant area of
service/pledges/themes/priorities
This committee takes the lead in undertaking
the overview and scrutiny function in respect
of:
• Customer and Support
services
• Human Resources
• ICT Services
• Procurement
• Complaints
• Customer
Services/Call Centre
• Equalities
• Marketing &
Communications
What we need to ensure:
That we have an annual work programme that covers the
relevant service areas/pledges/themes and is flexible
enough to respond to issues at short notice.
Looking back & to the future discussion.
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What has worked?
What has not worked?
What do we need to do more of?
Agree work programme priorities.