Transcript Starting Point - Tenant Central

Vera Anderton
Susan Aktas
Tenant Management Team
Scrutiny Process 2014
TMT Scrutiny Process – Why?
• Better way of choosing topics more scientific.
• Duplication of work being undertaken internally by
New Charter.
• Look at Value for Money
• Scrutiny team going ‘off topic’ leading to lost time
TMT Scrutiny Process – What?
Where do we get our information
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KPI’s
Residents Associations – Tenant Groups
Staff
Local Intelligence
Individuals
Dog
Fouling
Empty
Properties
Anti social
behaviour
Rent Loss
Grass
Cutting
Priority?
Scheduling Criteria
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Number of tenants affected
Impact
Performance
Complaints
Customer Satisfaction
Anti social
behaviour
Anti social
behaviour
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Head of Service
Do you know the problem?
Are you going to do anything about it?
What are you going to do?
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Plans
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Timescales
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Tenant Involvement
Scrutiny, or not to scrutiny
That is the question
IMPACT
High Impact
Low Cost
High Impact
High Cost
Continue
COST
Low Impact
Low Cost
Low Impact
High Cost
Review
Stop
Any Questions