Transcript QMS -V - BMS is There a Difference? - Trish Withey

QMS -V – BMS is There a Difference?
Trish Withey
TEC Sector Quality Manager
17th December 2002
9001:2000 The Way Forward
Main Menu
In What Way is the New Standard Different?
How Does This Change Help the Business?
A standard by any Other Name Would Smell
Quality Managers Have to Change Too!!!
Making it Work in IT
In What Way is the New Standard Different?
The demise of the dot the ‘i’ and cross the ‘t’
approach to Quality Management
The B(Q)MS should be Process Based
The Emphasis is on Customer Satisfaction
Builds on Ideas of Continuous Improvement
Integrating QA people with the Business is Crucial
How Does This change Help the Business?
Business buys in and Controls the BMS
BMS Changes with the Business
Controls and QA are Integral
Proactive not
re-active
Identifying Trends - both Good & Bad
Pragmatic not Prescriptive
Common Problems and Good Practice
How Does This Change Help the Business (2)?
Projects
BMS
Reviews
Trend
Analysis
Lessons
Learned
Bids
Customer
Feedback
A Standard by any Other Name Would Smell………
9001:1994 – Reputation has Been Tarnished!
TickIT V Tick box
Say what you do - Do as you say
Conforming did not Mean Quality
But…
We have the chance to change all that………………
Quality Managers Have to Change Too!!!
Oil on the Wheels Not Sand in the Engine
Hand in Hand Not Daggers Drawn
Pragmatic Not Prescriptive
Auditing is a Risk Management Tool Not …
Credibility Counts
Adding Value
INTEGRATION IS THE KEY
Making it Work in IT
Statistics are a by-product
of a well designed and well
managed Business
Management System
Anything in a BMS that is
there just to get a tick in
the box has to be
reviewed
No unnecessary overheads
added
Senior Management must
lead the way – in word and
deed!
Commitment
Streamline Process
Gain confidence that the
business and quality teams
are singing from the same
song sheet. Ensure full
involvement from all sides
And what happens when we get it wrong?
Oil_rig.PPS
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© 2002