Transcript Managing Employee Discipline

Irwin/McGraw-Hill
Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15
Chapter Fifteen
Managing Employee Discipline
LEARNING OBJECTIVES
LIST
four behavioral categories of difficult
employees
DESCRIBE steps that can be taken to prevent theft
by employees
DISCUSS the elements of a disciplinary system
DEFINE employment at will
EXPLAIN why some employees are opposed to drug
testing, even after an accident
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Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15-2
Managing Employee Discipline:
The Discipline Process
Diagnose
internal and
external factors in
discipline situations
Prescribe
Employee
Rights
and implement
appropriate remedial
actions
Management
Prerogative
Evaluate
the effectiveness
of the discipline decisions
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Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15-3
Managing Employee Discipline:
Behavioral Categories
Ineffective Employees:
Those whose quality or quantity of work is
unsatisfactory
Alcoholic and Substance-Abusing Employees:
Those whose personal problems off the job
begin to affect productivity on the job
Participants in Theft and Other Illegal Acts:
Those who violate laws while on the job
Rule Violators:
Those who consistently break company rules
and do not respond to supervisory reactions
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Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15-4
Drug Testing & Employee Discipline:
Employee/Employer Viewpoints
Employee’s
perceived right
to privacy or
confidentiality
DRUG
TESTING
Defamation of character
claims
Negligence claims
Invasion of privacy claims
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Employer’s
legitimate
business &
liability interests
Insurance costs
Lawsuits
Productivity concerns
Safety & health concerns
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15-5
Drug Testing & Employee Discipline:
Common Legal Approaches
DRUG TESTING FOR CAUSE
Conducted
for reasonable cause (e.g., after accidents)
Courts generally uphold such drug testing for public & private
employees
DRUG TESTING TO ENSURE PUBLIC SAFETY
Used
by governments & transportation-related businesses
Conducted in various forms by governments & transportationrelated businesses
POST-REHABILITATION OR EAP DRUG TESTING
Conducted
following professional diagnosis & treatment programs
Recovering addicts, not current users, receive ADA protection
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Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15-6
Drug Testing & Employee Discipline:
Suspect Approaches
RANDOM DRUG TESTING
Conducted
at the will or discretion of an employer
Employees
often chosen through a random number generator
program
Raises
considerable illegal search and seizure and privacy rights
under the Fourth Amendment
Must
considerable applicable federal and state laws that may
regulate employee drug testing
Often
the courts and some states forbid an employer from
randomly drug testing its employees
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Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15-7
Employee Theft and Illegal Acts
RECENT APPROACHES EMPHASIZE:
Problem
recognition
Prevention
Conflict confrontation
INCLUDES THE USE OF:
Security
programs
Pre-employment screening
Other ways (see exhibit 15-2)
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15-8
Approaches to Discipline
HOT STOVE RULE
Warning
system
Immediate burn
Consistency
Impersonality
PROGRESSIVE DISCIPLINE
Sequence
of penalties for actions
Penalties move from less severe to
more severe
Due process at work
See example in Exhibit 15-6
POSITIVE DISCIPLINE
Considered
more future-oriented
Deemphasize punitive action
Work with employees to solve
disciplinary problems
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Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15-9
Employment At Will
Employment at will describes an employment
relationship of an indefinite duration
that may be terminated by an employee
or employer at any time without
notice for good cause, for no cause,
or even for cause morally wrong.
NON-STATUTORY EXCEPTIONS:
 Existence
of an implied contract
 Covenant of good faith and fair dealing
 Violation of public policy
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15-10
Employment at Will and
Probationary Employees
MOST COMMON TYPES
OF PROBATION:
Initial Hire or Rehire Probation
Promotion or Transfer Probation
Disciplinary Probation
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Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.
15-11
Employment at Will &
Probationary Employees:
Some Employment-Related Issues
Duration and Extensions of Probationary Periods
Legal,
but should be supported by job-related factors
Benefits and Compensation
New
hires may be paid on two-tier scale & receive only
mandated benefits
Assessment and Training
Broad
authority to assess job related behaviors during probation
Employment Law
Probationary
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employees retain employment law protection
Copyright © 2001 by The McGraw-Hill Companies, Inc. All rights reserved.