Transcript Document 7690427

Technologies, usages and new business model
Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne
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Montpellier ( France) 22 Novembre 2005
I. Tunisian Post : Who are we ?
Mail and
logistic
services
55%
Public business operator :
commercial statue since 1999
Financial
Services
45%
New services based on ICTs :
A new
integrated
service
New services in term of turnover
each
3
months
1999 : 1%
Works in Tunisi@ : an emergent country with favorable
Business and ICT environment
2
We make the most profitable use of ICTs
by Public-Private Partnership opportunities
2003 : 15%
2006 : 20%
TUNISIA
II. Developing e-Business activities,…
C
2 Capacities
C
3 Content
C
4 Capital
C
5 Cooperation
C
1 Connectivity
3
The puzzle of 5 Cs
(Challenge)
Internet, PCs, new channels for companies
Capacity building, ICT environment,
legal framework, e-logistics
Advanced applications in business process,
Content management systems, online
services, e-learning & training
Finance resources for ICT infrastructure,
Software applications, ICT Capacity
building
South-South partnership opportunities,
Triangular cooperation
III. Favorable ICT environment and legal framework
to promote competition, economic efficiency, private sector
Telecom reform :
- 2001 : new Act, law n°2001-1
- Creation of National Telecommunication Regulation Authority
e-Commerce, e-Business; enabling legal framework
Tunisia example
- 2000 : Electronic Business & interchange Act, law n° 2000-83
- 2000 : Creation of National Certification Authority
- 2004 : Computer Security Act, law n° 2004-5
legal recognition of the digital signature and electronic documents
- 2000 : law 2000-57
Personnal Data Protection
- 2002 : Amendment of the Constitution ,
- 2004 : Law on privacy protection,
Techno parks
- 2001 : Law on Techno parks
- Techno park El Ghazala (40 IT companies, 1600 Engineers)
- Under building : 10 new Techno parks
Cyber parks :
8 Cyberparks for teleworking
- Kef, Gafsa, Kasserine, Monastir, Siliana. (100% used)
- Kairouan, Bizerte et Hammam Sousse under construction
- One cyberpark for each territory department
8%
4
ICT contribution in GDP : 8% in 2009
4,7%
2004
2009
IV. Using ICTs to improve services for all
: the case of
Tunisian Post
- Why ?
• Increase revenue
• Increase the Productivity of the economy
• Modernization of postal services : Hours/Days
sec/minutes
• Reducing of costs : 10 % to 30 %
- An ambitious strategy based on ICTs :
e-Finance
e-Payment
e-Learning
e-Management
Postal
e-Business
Strategy
On-line Services
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e-Shops / e-Counter /
Secure e-mail
e-Logistics
Track & Trace
DHL, FedEx, DPD,…
partnerships
1. e-Finance & e-Payment services via Postal E-Counter
E-Counter : an electronic front-office with integrated computer applications
• Savings
• Bank accounts
• Money orders
• Bill payments
• Registered letters
• Stamps
• Secured electronic mail boxes
• Prepaid cards,…
150 000 Electronic operations per day
Electronic solution for money transfer from abroad
IFS
Eurogiro
Western Union
Swift
2004 results
2005 results
- operations : 513 000
+ 25%
- amount
: 347 Millions $
Domestic Electronic money order
Mandat minute
Student grant
2005 results
2004 results
- operations : 1 021 000
+ 67%
- amount
: 223 Millions $
85% of Money orders are payed in 24 hours
e-Pensions
an electronic payment
platform to serve
social security pensions
2004 results
- operations : 3,3 Million
- amount : 700 M$
2005 results
+ 20 %
www.ccpnet.poste.tn
Internet Banking : CCPNet for SMEs
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 Account balance, on-line transfer
 9 first months 2005 : 306 million USD of on-line transfers
2. e-Commerce & e-Governement : Postal On-line services via Internet
e-Payment solutions : e-Dinar as an Electronic Purse
because
 on-line payment means (credit and bank card) not commonly used
 B2C and G2C e-Business requires mass payment tools
 e-Business needs a multi-purpose payment mode
e-DINAR : What is it ?
 Prepaid virtual card, anonymous and accessible to both holder or not of a banking
or postal current account
 A multipurpose payment mode for :
Internet purchasing goods and services
 ATM money withdrawal
 Point Of Sale payment (POS)
 Refill means :

Internet: Refill card, Internet Banking
 ATM : VISA Card, Postal or Bank Card

e-DINAR : Whom does it serve ?
e-Dinar Cyber-transactions
100000
Doubling each year
 Contributed to creating an e-business culture
50000
 Contributed to promoting e-business Operating systems
15000
18000
2002
2003
2800
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2001
2004
2005
Electronic Bill payment and presentment solution via Internet
• Potential Market
• Viewing and paying bills via Internet : telephone, water, electricity, ADSL...
• Start up : 2003
• 30% of invoices payed at the post offices
Distance Registration @ universities without moving
 Using postal electronic purse e-Dinar
 Distance Services offered : (300 000 students)
 Distance registration, Transportation distance subscription, Booking in
university cities
 2005 : 30 000 registered students
 2006 : all students
On-line sale of tickets
 Entry tickets to football stadium
 Entry tickets for the World championship of Handball « Tunis 2005 »
e-Commerce facilities : 200 e-Merchants connected to the postal payment platform
e-Tax returns (Teledeclaration) : « e-Tasrih »
2005 ( 8 first months) : 600 million USD payed on-line by companies
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3. Electronic Postal Services - Mail, parcels & Logistics Hybrid Mail platform receiving, processing, printing
Companies
electronic data (bills, …) and delivering
by physical or electronic mail.
• Start up: 2004
• Automated processing of 12 million letters in 2005
• Main customers : Post, 3 Banks, Electricity, Phone,Social Security,…
Web telegram : - secures web platform for B to C mail and C to C,
- Track and Trace of mail
• Startup : 2004
• 10 leading bank companies and several finance
and administrative enterprises have subscribed to this service.
• 1.000.000 telegrams in 2005
• Business Rapid Poste & Tracking solutions using IPS Solution
Managing and following up express couriers & parcels
 Customers : Companies, enterprises, factories, …
 Advantages for firms
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
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Combine physical and electronic business process
Managing & following up express & parcels
On-line pick up booking
Managing the address book of recipients
Security : authentication with digital certificate, bar code labels
Electronic Manifeste for outbound shipment
 Achievements
 3200 affiliated companies
Tunisian Post
4. e-Learning & CRM
CRM : Call Center
300000
• Services : Push and Pull
1/ Information
2/ Customers support
3/ Track and Trace for Express Mail
4/ Telemarketing
• Activity : 300 000 phone calls in 2005
e-Learning
 Tunisian Post Virtual School :
 60 courses
 14% of employees registred
 Levels :
- Bac
 Bac + 2
- Bac + 2  Bac + 4
- Bac + 4  Bac + 6
 TRAINPOST (International Distance Learning) :
 hosted by Tunisian e-Learning Platform
 30 countries connected
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1828
200000
120000
75000
2002
2003
2004
2005
V- Lessons to learn for the future
: a tough job but promising
future
+11%
e-Solutions accelerates postal revenue growth :
Average Income
123
 An average income postal growth (1999-2004 : 11%)
(Pulled by using ICTs in business process + combine physical and
electronic channels)
111
96,5
85,8
77,7
68,7
1999
2000
2001
2002
2003
14%
 Staff Supervision ratio : 14% (tripled in 5 years)
11%
5%
1998
2001
2004
Electronic Postal Services requires Public-Private Partnership
Cooperation and Partnership
 UPU Cooperatrion in ICTs through Regional Deployment of Postal Technology Center in Tunis
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2004
VI. World Summit on the Information Society
WSIS Tunis 2005 :
an important event to improve ICT4all
 Tunisia hosted the second phase of the WSIS : 16-18 November 2005.
 Historical opportunity for bridging the digital divide between countries
 Bridging the digital divide – Connecting the World
•
•
?
Appr. 800 000 villages around the world without any kind of connection
U.N. Goal : connecting communities worldwide by 2015
 Digital Divide
FROM : ICT penetration and Internet connectivity
(fixed phone, mobile phone, Internet,…)
TO : Access to advanced e-applications, e-Content
Advanced applications in business process,
Content management systems, online
services, e-learning & training…
1. Participants : more than 23 000 participants 11 000 in Geneva
 Governments
 Private Sector
 Civil Society
2. ICT4all exhibition
– More than 300 exhibitors
3. Parallel events
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- 308 Parallel events organized
Tunis 2005
4. Results of the Summit :
1•
Creation of a Voluntary Digital Solidarity Fund
2•
Creation of an Internet Governance Forum
3•
Adoption of Tunis Commitment
4•
Implementation and follow-up of Tunis Agenda for the Information Society
IGF
- Implementation of the digital solidarity agenda
- promoting the inclusion of all peoples in the Information Society
- C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development
- C2. Information and communication infrastructure
- C3. Access to information and knowledge
- C4. Capacity building
- C5. Building confidence and security in the use of ICTs
C
C
- C6. Enabling environment
- C7. ICT Applications
·
E-government, E-business, E-learning, E-health, E-employment
E-environment, E-agriculture, E-science
2
Connectivity
4
Capacities
C
7
Content
- C8. Cultural diversity and identity, linguistic diversity and local content
- C9. Media
- C10. Ethical dimensions of the Information Society
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- C11. International and regional cooperation
C
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Cooperation
Handicraft
www.e-fleurs.poste.tn
www.souk-artisanes.org.tn
Thank You
Mr. El Haj Gley
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[email protected]
CEO & Chairman of la Poste Tunisienne