Transcript Document 7674251

Reporting
Self-Service Participants:
The Road Ahead!
Keith Rowe, ETA – Dallas Region Office
Eirik Anderson, ETA – Chicago Region Office
U.S. Department of Labor
Employment and
Training Administration
Outline
• Collecting Self-Service Participant Data –
Why it’s so critical!
• Federal Reporting –
What are states reporting (or not)?
• Process/Challenges for Self-Services –
What are the key issues?
• WISPR and the Road Ahead –
Where do we go from here?
2
Importance of Self-Service Data
Self-service options and access are fundamental
components to the One-Stop vision of service delivery,
speaking directly to many of the principles at the heart of
WIA:
• Universal access
• Customer choice
• Service integration
• Accountability for outcomes
3
Importance (cont’d)
About Universal Access…
●
Individuals with Disabilities
●
Individuals with Limited Computer Skills
●
Youth Customers
●
Non-Native English Speakers
4
Importance (cont’d)
Accountability – To inform Congress and
other stakeholders on how the workforce
system is meeting needs of business and job
seekers, in this case, through delivery of selfservices.
5
What We’re Talking About
Information generated through a number of
different self-service delivery options, which
are generally:
●
Kiosks
●
Remote/Internet Access
●
One-Stop Career Centers
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Tracking Customer Usage
• The most common strategy to document the
amount of customer traffic in the Resource Room
is by either using a sign-in sheet at a reception
desk or through a computer registry or through more
sophisticated tracking systems such as a swipe card.
• Although documenting customer traffic allows a Center to
draw general conclusions about whether current resources
adequately meet customer needs, the system may not
document the specific services customers self-accessed
while in the Resource Room.
7
What States Are Currently Reporting
(or not)
An analysis of 20 states revealed that:
WIA Adult Participants
• 10 states reported no self-services
• 2 states reported < 4% of participants received Self Services
• 4 states reported greater than 100%
% of PARTICIPANTS RECEIVING SELF-SERVICES
0<=25%
26-50%
51-75%
76-100%
>100%
12
1
0
3
4
8
What States Are Currently Reporting
(or not)
An analysis of 20 states revealed that:
ES Participants
• 1 state reported no self-services
• 3 states reported <= .5% self-services
• 7 states reported <5% self-services
% of PARTICIPANTS RECEIVING SELF-SERVICES
<25%
26-50%
51-75%
76-100%
>100%
11
6
3
0
0
9
What States Are Currently Reporting
(or not)
Revised 6/30/07 analysis of 20 states revealed that:
WIA Adult Participants
• 8 states reported no self-services
• 3 states reported greater than 100%
% of PARTICIPANTS RECEIVING SELF-SERVICES
0<=25%
26-50%
51-75%
76-100%
>100%
8
4
0
5
3
10
Basic Challenges
Process and Challenges of Capturing
Self-Service Participant Data
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Challenges of Self-Service Systems
• Customers may access several different services in one
“sitting” – how are they captured?
• Performance Outcomes resulting from these services may
not be captured
• Costs associated with collecting self-service data
• Will collecting the data deter usage?
• What can be said about the accuracy of the data?
• How are the data utilized?
12
Data-Related Challenges
Process/Challenges for Remote or Internet-based
Services:
• Eligibility Determination and Receipt of First Service
• Collecting/Verifying SSNs
– Creating Unique Identifiers
– Process for detecting duplicate user accounts
• Other Required data elements
– DOB, Employment status
13
Privacy Act of 1974
5 U.S.C. § 552a (note)
The Privacy Act
Sec. 7(a) (1) It shall be unlawful for any Federal, State or local government
agency to deny to any individual any right, benefit, or privilege provided
by law because of such individual's refusal to disclose his social security
account number.
(b) Any Federal, State or local government agency which requests an
individual to disclose his social security account number shall inform that
individual whether that disclosure is mandatory or voluntary, by what
statutory or other authority such number is solicited, and what uses will
be made of it.
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WISPR and self-service participant data
15
WISPR Programs
Programs that may provide Self-Services / Informational Activities
–
–
–
–
–
Wagner Peyser Program
Jobs for Veterans Programs (includes LVER and DVOP)
WIA Title IB Adult Program
WIA Title IB Dislocated Worker Program
National Emergency Grants
16
Self-Services / Informational Activities
Reported in ETA 9132
Section C1 – Services to All Customers
Row 1 – Self-Services / Informational Activities
Includes anyone who accessed services independently/
informational activities during the report period, even if they
received additional staff-assisted services.
Row 1a – Self-Services / Informational Activities only
Includes those who accessed services independently/
informational activities only. This is a break out of row one. If
any services are received beyond self-services/informational
activities the participant is not included on this line.
17
Self-Service and Informational Activities
Those core services accessible to the general public electronically or
through a physical location that are designed to inform and educate
individuals about the labor market and their employment strengths,
weaknesses, and the range of services appropriate to their situation and
that do not require significant staff involvement.
Question? Does this include Workforce Information Services and / or
Job Search Activities?
18
WISRD Data Elements for
Self-Service / Informational Activities
There are 18 data elements required for all programs. Some of the
most critical data elements for performance calculations/reporting
are listed below:
–
–
–
–
–
–
–
Unique Participant Identifier*
Date of Birth*
Employment Status at Participation*
Date of Participation*
Date of Exit
Other Reasons for Exit
Most Recent Date accessed Self-Services / Informational
Activities
*Assigned or collected at participation
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WISRD Data Elements for
Self-Service / Informational Activities
There are 24 additional data elements related to selfservices/informational activities
12 record the programs/funding streams providing
services
12 are used to document performance outcomes
20
State Examples/Innovations (Utah)
21
State Examples/Innovations (Utah)
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State Examples/Innovations (Utah)
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