Transcript Document 7572966

TDI, THE INSURANCE
INDUSTRY &
DISASTER RESPONSE
JACK EVINS
TEXAS DEPARTMENT OF INSURANCE
TOPICS - OVERVIEW
 TDI’s role regarding disasters
 Coordination with the insurance
industry
 Disaster-related resources
 Other issues/questions
TEXAS’ DISASTER EXPOSURES
TDI’s Role Regarding Disasters
 Coordination with other state/federal
agencies
 Loss prevention/mitigation
 Solvency monitoring
 Consumer assistance
 Complaints & market conduct monitoring
 Outreach activities
TDI, the Industry & Disasters
 Texas State Disaster Coalition (TSDC)
 Established in early 2001
 Broad membership
 State government
(TDI, GDEM, Office of Atty. Gen’l, et al)
 Emergency management organizations
 Insurers
 Trade groups
 Quarterly meetings
TDI, the Industry & Disasters
 TSDC: Issues Addressed
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Coordinated disaster plan
Information sharing
Post-event access to impacted areas
Adjuster licensing
Industry preparedness
Annual disaster plan survey
TDI Disaster Survey
 Does the company have a disaster
response plan?
 How the company will address increased
claims activity?
 How claims will be handled?
 How staff will be trained regarding Texasspecific insurance coverages?
TDI Disaster Survey
 Does the company have a business
continuity plan?
 How the plan been reviewed in the last
12 months?
 Is the plan tested periodically?
 Does the plan assign restoration priority
to all significant business activities?
TDI, the Industry & Disasters
 Responding to the 2005 hurricanes
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TSDC conference calls
Insurance assistance centers
Data calls
Commissioner bulletins
TDI & SIIS websites
TDI, the Industry & Disasters
 Dealing with billing/collection issues
 Bills/payments undeliverable
 Delayed delivery of cancellation
notices
 Final audits unavailable
 Billing systems & geographical billing
blocks
Disaster Resources on the Web
Disaster Resources on the Web
Disaster Resources on the Web
Disaster Resources on the Web
Disaster Resources on the Web
Disaster Resources on the Web
Other Issues/Questions
 Agents “out of trust”
 Handling TDI complaints
 Report fraud! 1-888-327-8818
or online at
www.tdi.state.tx.us/fraud/onlinereport.html
 Other questions?
CONTACT TDI
On the web: www.tdi.state.tx.us
By phone: 1-800-252-3439
Personal contact:
[email protected]
512-463-6580
Thank you!