Coming to an understanding: staff training and development in a multi-skilled team environment
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Transcript Coming to an understanding: staff training and development in a multi-skilled team environment
Coming to an understanding: staff
training and development in a multi-skilled team
environment
Richard Biddiscombe
Information Services
University of Birmingham UK
27/09/97
Training for Change
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Outline
Convergence
at the University of
Birmingham
Developing the team structure
Skills and aptitude profiles
Developing staff in a converged team
Using the Web for mixed skills
development
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The University of Birmingham
Model
Full
convergence in one process
Five Divisions:
–
–
–
–
–
Planning & Administration
Information Computing and Systems
Collection Management
Public Services
Learning & Research Support
Learning & Research Support
Supports
the Teaching, research and learning
needs of the staff and students of the
University,
at their workplace, in the Schools or in other
locations,
through a combination formal and informal,
individual- and group-based mechanisms, and
through a combination of discipline-based and
functionally-based teams.
L&RS Remit
Pro-active
liaison, advice and mission
Information skills and software training
of academic staff and students
First line technical support for Schools
Multimedia and other courseware
production
Academic publishing service
L&RS Structure
Subject-based
teams: A&H, CASSEL,
M&LS, S&E
Multi-skilled
– Liaison Librarians; Computer Officers,
Resources and Taining Advisors
Television
team
Accommodation team
University Press
IS Staff training and
development needs
All
levels of staff
Creating an espirit de corps: skills
awareness
Role of the Team Leader
Empowering individuals within a team
User support as the motivating factor
Project management to unify team
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Training programmes
Information Assistants: staff training for
support staff
Divisional
seminars: special topics;
awaydays
Team
Leaders: workshop leading to
development group
Custom
built sessions: cooperation with
Staff Development Unit
Conferences,
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workshops etc.
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Case Study:Arts & Humanities
Team
Computer
Officers responsible for Arts IT
Resources Advisor and Trainer runs CAL
projects
Liaison Librarians train, advise and promote
services
Fully integrated into the academic structure
links with other subject teams
cross divisional working groups
Case Study: development issues
in the A&H Team
new
staff/established staff perceptions
defined user group/core service provision
IT demands/library liaison
team demands/other responsibilities
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Case Study: staff development
through a Web project
ArtsWeb:
focused infrastructure; partnership
with academic staff
Gives common purpose to a mixed team
Ideal tool for common understanding
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ArtsWeb
Creates
a focus for a subject-based
information service
– Liaison Librarian edits pages reflecting
subject pages on the Web
– Academic staff provide input and comments
– Use of existing TLTP projects
– Encouragement to academic staff to provide
their own learning support packages
ArtsWeb
Brings
together the skills of the whole
team
– The Resources Advisor & Trainer created
ArtsWeb; trains new users
– Computer Officers maintain the service;
provide IT information for Faculty
– Liaison Librarian provides resources
information; edits “What's New”
– Team Leader edits “What’s On”
ArtsWeb
Underlines
the Teams role in teaching
and learning support
– Provides a current information service to the
Faculty
– Provides the basis for new learning support
opportunities
– Encourages the virtual presentation of the
Faculty
– Ensures continuing and innovative
interaction between IS and the Faculty
Web Addresses
ArtsWeb
– http://www.bham.ac.uk/arts/
– http://www.bham.ac.uk/isg/
– http://www.bham.ac.uk/elg/
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