Transcript ORGANISATION OF INFORMATION SERVICES A JCU Experience

ORGANISATION OF
INFORMATION SERVICES
A JCU Experience
Eric Wainwright
(Eric.Wainwright @jcu.edu.au)
Academic Support Division 1997
PVC
(Academic Support)
Library
(60)
Computing Centre
(35)
Flexible
Learning Unit
(16)
Audio Visual
Unit
(5)
Teaching Support
Unit
(4)
Careers Office
(4)
Study Skills
Unit
(3)
Staff Development
Unit
(1)
Equal Opportunity
Office
(4)
Continuing Education
(1)
TAFE Liaison
(1)
Academic Support Division 1999
PVC
Academic Support
---------------------------Divisional Office
Manager
Academic Support
Cairns
Information Services
& Learning Support
Document Services
Information & Research
Support
Careers and
Student Development
Equal Opportunity
JCU/TAFE
Liaison
Information Technology
& Resources
Computing Infrastructure
Communications Infrastructure
Information Systems
Information Resources
Teaching &
Staff Development
Teaching Development
Teaching & Learning
Resources
Quality Assurance
& Teaching Evaluation
Staff Development &
Continuing Education
ASD - Functional Organisation
Divisional Working Groups
Web development
Faculty Liaison
Staff development
Promotion/Communications
Student Learning
PVC (Academic Support
Manager
Academic Support
Cairns Campus
Information Services
& Learning Support
Help/Inquiry Services
Document/Equipment Provision
(incl. public copying)
Equal Opportunity
Student Development
Careers
Services documentation
(incl. Web guidance to
services)
Research/Faculty
Liaision
Teaching &
Staff Development
Teaching methods
development
Teaching evaluation
Courseware development
Courseware/education
technologies assessment, support
and advice
Continuing education
promotion/coordination
Production/
Distribution Services
Leadership
Policy/planning
Divisional representation
Priority setting
Resource allocation
External collaboration
Quality assurance
JCU/TAFE
Liaison Officer
Information Technology
& Resources
Communictions/networking
Central computing hardware
/maintenance
Applictions support
Room equipment management
Software environment
Corporate IT standards
Corporate Web support
Corporate database management
support
Learning resources location
/acquisition
Learning resources processing
/binding
Learning resources
description/organisation
Divisional
Support
Communication
(incl. Records)
HR management
Financial management
Assests management
(incl. works, lease and
maintenance administration)
Visitor arrangements
Divisional IT support (?)
Information Services & Learning Support
• Primary Clientele
– Students
• Primary Purpose
– to enable students to obtain the
information , the advice, the generic skills
training, and other support they need to
maximise their success at the University
and in preparation for lifelong learning in
various careers.
Information Technology & Resources
• Primary Clientele
– Clients of the Division and Divisional
staff engaged in direct service.
• Primary Purpose
– to provide technological infrastructure
and educational materials, which enable
all members of the University to have
access to the information they need in
their study, research, teaching or
administration.
Academic Support Division 2000
Pro-Vice-Chancellor
(Information Services
& Technologies)
Pro-Vice-Chancellor
(Staff Development &
Student Affairs)
Academic Support Office (7.5)
INFORMATION
TECHNOLOGY &
RESOURCES
(45.5)
Computing Infrastructure
Communications
Infrastructure
Information Systems
Information Resources
INFORMATION
SERVICES
(43.5)
EQUITY &
STAFF
DEVELOPMENT
(6)
Document
Services
Equal Employment
Opportunity
Information and
Research Support
Student Equity
Disability Support
TEACHING &
LEARNING
DEVELOPMENT
(36.5)
Teaching
Development
Teaching and
Learning Resources
Study Skills
Teaching Support
Staff Development
TAFE Liaison
Microcampus
Support
STUDENT
AFFAIRS
Student
Administration
Student Services
Careers
Examinations
Timetabling
ASD 2000 - Cairns Campus
Pro-Vice-Chancellor
Information Services
and Technologies
Manager,
Information Services, Cairns
Pro-Vice-Chancellor
Staff Development and
Student Affairs
Director,
Student Affairs
Student Administration
Information Services
Student Services
Information Technology
Careers
Examinations
Timetabling
PABX
Reasons for JCU Restructure
• Significant budget reductions
• Wider University restructure
into Divisions/Faculties
• Lack of strategic
focus/planning/client focus
• Too many service points
• Isolated unaccountable and
administratively inefficient
small units
• Problems of support for
flexible delivery
(7 x 24 x 365 service)
• Problems of generic skills
development
• Rising real costs of print
materials
• Changes in student profile
Our Values
• Service
Excellence and professionalism in the provision of
services
• Honesty
Open and honest communication
• Freedom
Initiative, innovation and personal growth
• Collegiality
Partnerships and teamwork
• Respect
Respect for diversity and sensitivity to inclusive
practices
Some Principles/Aims for Restructuring
Division
• To improve overall service
levels by having a structure
which:
– Is client-focused;
– Enables us to be responsive to
external changes and client
feedback;
– Allows flexibility;
– Provides opportunities for
development of expertise and
recognition of excellence.
• To enable a strategic approach
which:
– Enables us to integrate plans,
priorities and budgets;
– Is aligned with the University’s
strategic directions and priorities;
– Facilitates structural units with
clear goals and means of
evaluating results;
– Enables us to influence the
university’s strategies through
effective communication and
promotion.
Some Principles/Aims for Restructuring
Division
• To maximise use of
resources and increase
productivity through a
structure which:
– Reduces duplication;
– Increases integration and
coordination;
– Empowers our staff;
– Encourages teamwork and
collaboration;
– Draws on the skills, interests
and aptitudes of all staff to
achieve Divisional objectives.
• To provide a capability for a
more proactive approach by
providing within the structure for:
– Evaluation of services;
– Piloting new services;
– Keep aware of and assessing new
technologies and best practice;
– Understanding relevant applied
research in support of best practice
development;
– Effective project management
support.
Key Academic Support Issues
• Infrastructure Development
–
–
–
–
–
IT access
Networks
Web
Internet access
Library/information resources
integration
– Online courseware support
– Software standards
– Medical School/Hospital
Library/IT
– Classroom multimedia support
– High performance computing
– Services physical integration
Key Academic Support Issues
• Skills development
– Academic development/
technology in teaching
– Student generic skills
– Evaluation/student feedback
– General Staff development
– Incentives - awards and grants
– Online courseware support
• Other
– Help services
– Faculty/Schools Liaison
• Resources
– Budget reductions
– Increasing service demands
– Inflation for library/information
resources
– Capital shortage
– Skilled Staff
Some Organisational Change Questions
• Which knowledge/information-related support services
are best grouped together for budget and planning
purposes?
• Is it time to regard knowledge flows as a key driver of
organisational structures?
• Do universities need CIOs?
• What reorganisation is required to provide 7x24x365
services?
Some Organisational Change Questions
• Should our organisations be primarily project-driven?
• How can large service groupings make best use of staff
with very different expertise and professional
backgrounds?
• How do we achieve effective Faculty liaison across
such a wide range of services?
• How can we maintain motivation when changes of
organisation and direction are occurring so regularly?
Training, teamwork - or acquiring different types of
people?
Major Current Projects
• Upgrade campus networks
• Upgrade long-distance
networks
• Upgrade AV equipment
common teaching areas
• Revision of student feedback
system
• Review of student retention
• Central servers replacement
• Restructure/develop
JCUWeb
• Implement Internet Access
control
• Medical School Library/
IT/flexible delivery facilities
• Web skills for Academic staff
program
• Review of course delivery
software