Transcript Document 7520598
Del Chatterson Steve Kraml Margot E. Uson Michael Hiles & Associates Inc.
Michael Hiles Vince Santaguida Morrie Weinberg & Associates Inc.
Gillian Leithman Chris Murray Marco Della Rocca Morrie Weinberg Robin Whitrod , CA
Learn more about our members at: www.
psnetwork.ca
Strategies for Meeting Entrepreneurial Challenges
By Chris Murray Margot Uson Del Chatterson
Success Strategies for Internet Marketing
Chris Murray Professional Internet Marketing Consultant
Presentation Points
• Trends • Methods • Research • Metrics
Where are the marketing dollars going ?
Average Cost Per Lead
Methods
• Search Engine Optimization • Paid Search Marketing • Social Media Marketing • Email Marketing
Search Engine Optimization (SEO)
Paid Search Marketing (Pay Per Click PPC)
Do Your Research Keywords What are prospects looking for?
- Review data for search volumes and opportunities Competitors What are they doing online?
- SEO, PPC Keywords, Ads?
Conversion Architecture
• • •
Before marketing make sure your Website is working?
What are you trying to do (goals) Design, the layout, your message all impact conversions
Measure
Collect Analytics
Set and Review Benchmarks
•
Traditional client acquisition cost vs online acquisition costs
•
Lifetime value of client vs online cost of acquisition
Lifetime Value of a Client
Traditional Client Acquisition Cost
Online Client Acquisition Cost
Review and Adjust
Strategies for Success Understand your opportunities Do your market research Measure, Review, Adjust
Chris Murray
THANK YOU.
Questions?
Human Resources Consultants specializing in:
People and Performance solutions
Strategies to Attract, Retain, Manage & Motivate
Services for a wide range of small and medium size businesses
Winning The War for Talent
Managing Three Generations in the Work Place
Ideas for Managing Generations
Three predominant generations in today’s workplace:
Baby Boomers, born between 1946 and 1964 Generation X, born between 1965 and 1979 Generation Y (Millennials or Echo Boomers) born between 1980 and present
Understanding differences leads to a more MOTIVATED and FOCUSED workforce.
Baby Boomers
• Predominant value is Work • Need a reason to
LEAVE
an employer • Enjoy associations, conventions, working with peers • Long term compensation is important • Value loyalty, commitment and dedication
Motivation:
Position, power and prestige
Generation X
• Need feedback, communication, teamwork • Need to know company goals and direction • Need a reason to
STAY
with an employer • Grew up independent - latch-key kids • Need Work-Life balance to raise a family
Motivation:
Family-friendly environment, flexibility, recognition
Generation Y
• The "plugged in" generation because of familiarity with computers and the Internet. • New to business, need to get quick results • Require the most feedback of any of the previous generations, often rebellious, outspoken
Motivation:
Constant feedback, rapid progression, tools for the job
CARE Concept
COMMUNICATION ADVANCEMENT CARE ENVIRONMENT RECOGNITION
Communication
Over – communicate!
Communication develops trust Company goals and progress updates Opinion Surveys, Focus groups, Feedback Clear business & personal objectives Communicate company policies
Advancement
Performance Management – processes Competency-based promotions Competitive Salaries – surveys, equity Succession & Career Planning Development – Focus on Core Talent
Recognition
Celebrate work-related and individual successes Say ‘Thank-you’ Compensate strategically Differentiate recognition Pay-for-performance improves retention by 27% (Watson Wyatt) Acknowledge and encourage leadership
Environment
Have clear employee policies & a flexible work environment Work group outings and events Provide teamwork opportunities Increase trust – High trust outperforms low trust by 168% (Watson Wyatt) Offer appropriate benefits
Old Model
Recruit Train Supervise Retain
• Employer managed New Model
Focus Motivate Evolve Manage Relationships
• Relationship Oriented • Two-way efforts required
Implementing CARE
Understand Company Demographics Understand Generational Differences Adapt Business Processes Continuously Develop Employees
THANK YOU.
Questions?
Del Chatterson Creative, Practical Business Solutions.
Delivered.
The Seven Biggest Mistakes that Entrepreneurs Make
Which ones are you making?
How can you avoid them?
Survey Says : …
“Cash flow” … ‘‘Marketing” … “Not strategic” … “Not delegating” … “Not focused” ….
•
Small, frequent, early mistakes are OK.
•
But BIG MISTAKES can kill your business.
#1 Too Entrepreneurial
• • • • •
Too Opportunistic Too Optimistic, Impatient Over confident, “my way is OK” Ignoring feedback and the facts Relying on personality, not performance
#2 Lack of Strategic Direction
• • • •
Lost in the Daily Details Too much “DIY”, not delegating Neglecting long-term strategic issues No documented, shared Business Plan
#3 “That was Easy, Let’s Do It Again!”
• • • •
Making money doesn’t make you smart What mistakes or risks were avoided?
Good time to start something new?
Is your success really transferable?
#4 Focused on Profit
• • •
Monitoring Sales, Margin & Expense But ignoring asset management Especially cash flow, inventory and receivables
•
Most Undervalued Asset: Human Resources
#5 Neglecting Key Relationships
• • • •
Key Managers and Staff Biggest customer not the “squeakiest” Over-dependence on #1 client or supplier Is your bank a welcome and willing partner?
#6 Poor Marketing & Sales
• • • • • •
“Product sells itself” “Price is all that matters” “Sales reps should do a better job” Lack of market knowledge Poor marketing communications Ineffective sales tools
#7 Distracted by Personal Issues
• • • •
Neglected until they become a problem Behaving like a rock star Family and favouritism in the business Personal issues affecting business performance
Summary: Seven Biggest Mistakes 1.
Too Entrepreneurial 2. Lack of Strategic Direction 3.
“Let’s do it again!” 4. Focus on Profit 5. Neglecting Key Relationships 6. Poor Marketing and Sales 7. Personal Distractions
How to Avoid Them?
Balance!
•
Strategic Direction with Operational Detail
•
Entrepreneurial Approach with Analytical Input
•
Long-term Value and Short-term Profit
•
Personal Priorities in your Plan; Out of your Business
Del Chatterson
THANK YOU.
Questions?
Merci et Bonne Journ ée Del Chatterson Steve Kraml Margot E. Uson Michael Hiles & Associates Inc.
Michael Hiles Vince Santaguida Morrie Weinberg & Associates Inc.
Gillian Leithman Chris Murray Marco Della Rocca Morrie Weinberg Robin Whitrod , CA
Learn more about our members at: www.
psnetwork.ca
This presentation can be found at: www.psnetwork.ca/resources.php