Transcript Managing Information Systems Dr. Stephania Loizidou Himona ACSC 345

Managing Information
Systems
Dr. Stephania Loizidou Himona
ACSC 345
Information Systems
 Information Systems are becoming the
foundation of business models and
processes
 They allow for the distribution of knowledge
Dr. S. Loizidou - ACSC345
2
IT and IS
 What is Information Technology?
– Any form of technology used by people to
handle information.
 What are Information Systems?
– Integrated components processing, storing and
disseminating information in an organisation.
– Interdisciplinary study of systems that provide
information to users in organisations.
Pyle, I.C. & Illingworth, V. (Eds) (1996). Oxford Dictionary of Computing, 4 th Edition. Oxford / New York: Oxford
University Press
Dr. S. Loizidou - ACSC345
3
Information and Data
 Information
– Clusters of facts meaningful and useful to
human beings in processes such as making
decisions
 Data
– Streams of raw facts representing events such
as business transactions – meaningless without
structure
Dr. S. Loizidou - ACSC345
4
Experiences of IT and IS
 Examples of IT
– Hardware (PC, UNIX server)
– Software (e-mail, Internet, Windows, Word)
– Consumer devices (mobiles, train times)
 Examples of IS
– File systems, databases, e-mail servers / clients
– e-commerce
– SAP, student records
Dr. S. Loizidou - ACSC345
5
Management Information
Systems
 MIS
– The study of information systems focusing on
their use in business and management.
 Approaches
– Technical
– Behavioural
– Sociotechnical
Dr. S. Loizidou - ACSC345
6
Approaches to IS
TECHNICAL APPROACHES
COMPUTER
OPERATIONS
SCIENCE
RESEARCH
MANAGEMENT
SCIENCE
MIS
SOCIOLOGY
PSYCHOLOGY
POLITICAL
SCIENCE
BEHAVIORAL APPROACHES
Dr. S. Loizidou - ACSC345
SOCIOTECHNICAL
7
Why is IS Important?
 For an organisation to survive and prosper
– More locations (networking, Internet)
– New products and services
– Improve jobs and work flows:
 Efficiency
 Cost
 Ethical and social issues
Dr. S. Loizidou - ACSC345
8
Why is IS Important?
 Worldwide changes:
– Global economy
– Knowledge- or information-based society
– Business enterprise
– Digital firm
Dr. S. Loizidou - ACSC345
9
Global Economy
 Growing percentage of economy relies upon
import and export
 Need to operate globally
 IS can provide global trading infrastructure
Dr. S. Loizidou - ACSC345
10
Information Economy
70%
60%
% SERVICE
50%
% WHITE COLLAR
40%
% BLUE COLLAR
30%
% FARMING
20%
10%
0%
YEAR
Dr. S. Loizidou - ACSC345
11
Changes to Society
 Change of employment profiles:
– Less farming
– Less ‘blue collar’ – manufacturing
– Increased service
– Increased ‘white collar’ – office-based
 USA: 55% of work force are in knowledgeor information-based activities
 Shift of manufacture to low-wage countries
Dr. S. Loizidou - ACSC345
12
Business Enterprise




Change from hierarchical organisations
Now flat, decentralised
Relies on instant information
Flexibility with customer focus, with
increasing importance
Dr. S. Loizidou - ACSC345
13
Digital Firm
 An organisation where:
– Nearly all relationships with customers,
suppliers and employees is digital
– Business processes accomplished through
digital networks
 Flexible
 Dependent upon on IT
Dr. S. Loizidou - ACSC345
14
Course Objectives
 Provide an understanding of
– IS and underlying IT
– Impact on organisations of IS
– Implementation and management of IS
– IS and global organisations
 Provide awareness of IS in your role as a
professional
Dr. S. Loizidou - ACSC345
15
Course Content
 Information Systems in an Organisation
 Information Systems, Organisations,
Management and Strategy
 Enhancing Management Decision Making
 Managing Data and Information
 Redesigning the Organisation with
Information Systems and Managing Change
Dr. S. Loizidou - ACSC345
16
Course Content




Electronic Commerce and the Internet
Information Systems Security and Control
Managing International Information Systems
Managing Assets
Dr. S. Loizidou - ACSC345
17
Tutorials
 Three case studies over semester
– Information systems, organisations and decision
support
– Changing organisations
– International organisations and the Internet
Dr. S. Loizidou - ACSC345
18
Assessment
 One piece of individual course-work
– 40% of module
– Case study report
– Set in week 1
– Due beginning week 10-12
 Exam
– 60% of module
Dr. S. Loizidou - ACSC345
19
Text Book
 Haag, Cummings, McCubbrey (2004).
Management Information Systems for the
Information Age, 4th Edition. McGraw Hill.
 Turban, McLean, Wetherbe (1999).
Information Technology for Management, 2nd
Edition. John Wiley & Sons. Inc.
 Laudon, K.C. & Laudon, J.P. (2002).
Management Information Systems: Managing
the Digital Firm, 7th Edition. Upper Saddle
River, New Jersey: Prentice-Hall
International, Inc.
Dr. S. Loizidou - ACSC345
20
Topics
Topic
Lecture
Notes
Introduction
1
Information Systems in an Organisation
2
Information Systems, Organisations, Management & Strategy
3
Coursework
Enhancing Management Decision Making
4, 5
Information Systems Security and Control
6, 7
Electronic Commerce and the Internet
8
Case Study
Databases
9?
Exam
Dr. S. Loizidou - ACSC345
21
Case Study
Planning a New Internet Business