Transcript Document 7384685

Austin on Display
Who We are and What we Do
August 6, 2009
STG System Assurance
Armando Garcia, VP of Development
Operations and System Assurance
Casey J Collins
Operations Manager, System Assurance
Cary A Dollard,VP, Technical Operations
Anne S Gardner
VP, Development Transformation
Robert E Hanson
Operations, Innovation Leader
James Jardine
Director, Client Enablement
STG System Assurance
Functional Areas located in Austin
Barbara Reed, VP STG Client Support
Brian Spiro, VP Devopment Quality & Customer
Satisfaction
Ray Watroba, VP Server & Storage System Test
STG Client Support
Electronic Care Team
Susan Caunt, Manager
Electronic Care Team
Electronic Care Team Mission
 Design, develop and deliver technical support tools used by
external Power Systems customers and IBM support centers
supporting those customers. These worldwide tools enable IBM to
provide quality services to our customers.
Demonstrations of the Fix Level Recommendation Tool
(FLRT), Post Sales Database (PSdb) tool, and the IBM
Support Portal Beta for IBM Power, System , and System i
were available at the event. More information is included
in this presentation.
FLRT (Fix Level Recommendation Tool)
A health check & planning tool for Power Systems running AIX on POWER6,
POWER5/5+ and BLADE systems. Clients can compare current system fix
levels against recommendations from IBM.
Features:
 Single product or multiple product recommendations
 Guidance on which product update to apply first
 Help on how to determine current levels
 Supports scripting for recommended updates
Elements supported:
 System firmware
 HMC
 AIX
 IBM i
 Virtual I/O Server
 HACMP
 GPFS
 CSM
www14.software.ibm.com/webapp/set2/flrt
5
FLRT Website
6
What is Techlink PSdb?
 PSdb (Post Sale database) is IBM’s largest, most complete repository of post
sale technical information. Over 6 million searchable software records and
over 2 million hardware records.
 An IBM internal web application that aids in technical problem
determination and rediscoveries for IBM support centers and development
teams.
 Uses strategic IBM technologies including OmniFind, DB2, and MQSeries on
a Websphere based solution. 100% Java.
 6.5 MILLION hits per year. Over 17,000 hits per day
 URL: https://techlink.austin.ibm.com/psdb
 GOAL: Become the #1 technical search site for all IBM support centers.
Products supported
 Hardware
 Power Systems
System p
 System z
 Blue Gene
 HMC
 Storage
 Operating Systems
 AIX/Linux
 Windows
 Red Hat
 SUSE
 z/OS
 z/VM

Middleware
 Virtualization
(Power)
 Information
Management
(SWG)
 Websphere (SWG)
 Tivoli
 Lotus (SWG)
 Storage Software
(TotalStorage)
 HMC Software
(Power)
 IBM Director
(Power)
IBM Support Portal Beta
Be part of the dynamic next generation of accessing technical support
information online. The early release of the IBM Support Portal is available
for IBM Power, as well as System p and System i clients to try.
Please take a few minutes to try the new support portal.
www.ibm.com/systems/support/power
www.ibm.com/systems/support/p
www.ibm.com/systems/support/i
9
Development Quality & Customer
Satisfaction
C. W. Hall
Manager, System Global Product Introduction
New Product Introduction Team:




Marianne Golden [email protected]
Camilla McWilliams [email protected]
Gail Belli [email protected]
Kent Thompson [email protected]
STG Global Product Introduction works to partner with customers to
Install and Validate IBM hardware and software prior to general market
availability.
What is Global Product Introduction?
 Program Overview
 Partnering with customers to install and validate IBM hardware
and software prior to general market availability
 Objectives
 Evaluate new offerings in customer environments
 Improve product quality
 Increase customer satisfaction
 Validate IBM’s support structure
 Provide feedback to development and support organizations
 Strengthen IBM and customer relationships
 Solicit and incorporate customer suggested enhancements as
appropriate
 Obtain references, endorsements, and testimonials
Global Product Introduction = First Customer Experience
How do we mutually benefit?
 IBM Benefits
 Evaluate new (pre-GA) hardware and software in customer environments
 Improve product quality and IBM’s support structure
 Provide feedback to development and support organizations
 Strengthen IBM and customer partnerships
 Solicit and incorporate customer suggested enhancements
 Obtain customer references, endorsements, and/or testimonials
 Customer Benefits
 Competitive edge via access to unannounced products
 Early product technical education
 Direct contact with development and service
 Priority within severity on problem resolution
 Assigned Product Introduction representative
 Preview to future products and product direction
 Opportunity to influence future products
What is an Early Program?
 Product Introduction Program provides an opportunity for customers
to install, test, use and comment on IBM products/solutions prior to
General Availability (GA).
 Duration: 2 months to 1 year, depending on program/product
 Types of Product Introduction Programs:
ƒ Beta Programs (generally OS)
ƒ Early Support Programs (ESPs)
ƒ Early Adapter Programs (EAPs)
 Product Introduction Programs are available for:
ƒ POWER
ƒ TotalStorage
ƒ System z
ƒ Other STG products
Early Program Objectives
 Evaluate new hardware and software in customer environments
ƒ Verify installation, migration, technical validation, documentation, and
user experience
ƒ Ensure that the product meets/exceeds customer needs and
expectations
 Verify GA (General Availability) -Readiness
 Improve Product Quality
 Improve Customer Satisfaction
 Validate IBM's support structure
 Provide feedback to development and support organization
 Strengthen IBM/Customer partnerships
 Solicit and incorporate customer suggested enhancements as appropriate
 Obtain References, endorsements and/or testimonials
What happens during an Early Program?
Request for
Nominations
Offer Call/
Customer
Invitation
Complete
Contracts
Customer
Education
Installation
Plan
Review
Provide
Products /
Documentation
Install & Test
Period
Provide
Feedback
bv
What are our customers saying?
 "Great program! The ability to test code in our environment sure helps
work out problems before they hit the critical production systems."
 "This beta program is extremely helpful to us. Thanks!"
 "The most beneficial parts...were education and forum. Provided us with
education on new functions as well as insight into the problems...As a result
of this information, our installation and implementation was very smooth."
 "...look at new function and determine its usefulness to us. Determine if
any changes in the release seriously impact our current methods..."
 "...very happy to be able to participate in the [early program]. I hope that
our company will be considered for future involvement..."
Server & Storage System Test
Functional Areas in Austin
Elaine M Boonie
Director, Integrated Solution Test
Kevin M Collins
Director, STG Platform Integration & Test
Mission/General Description of Organization
 To ensure IBM products are designed, tested and manufactured to
world-class quality standards
System Integration and Product
Test
Mission/General Description of Organization

To ensure IBM products are designed, tested and
manufactured to world-class quality standards.
 H/W and S/W integration
 System Guard banding
 Internal test tool development
 Reliability, Availability, Service (RAS)
 Maintenance Package Verification
 Cross brand system Integration and Test.
System Integration & Product Test
Shift Left Goals: Reduce # of defects into STC.
- Find problems earlier in the cycle thru simulation and richer configurations/testing.
- Reduce overall cycle time - collaborate to optimize plans and avoid duplication.
Simulation:
Simics/VPO/
VBU
HW BU/Int: Joint effort
to stabilize H/W Platform
Planned
Attempted
Completed
Acceptance
Bootme
Stress
Varying Load
Hot Plug
Hot Swap
Hardware Components
Function on Demand
IO DLPAR
Memory DLPAR
Processor DLPAR
EEH
Normal FW Install
Concurrent Install
HMC
SPCN
Dump
Cable Pull IO
Cable Pull DASD
Max LPAR
MSPP
HEA
Memory
p6
GX+ Bus
P5IOC2
EnergyScale
Power
Performance-Bound
Hyperboot
Artistic Testing
Simulation
FW
BU/Int OS
HW
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
ITC: Development and test
partnering to remove defects
earlier in the release
Compliance/ Guardband /MFG
Test involvement earlier in process- planning/reviews
STC
(system test cycle)
Quality
Product
STC: 16 wk cycle
Customer-like configs/testing/Debug
Find complex system defects
Target -215 fixes during this cycle.
Must fix start on entry
Stop ship start mid STC
ESP ~4 weeks into STC
System Integration & Product Test
System Integration & Test Coverage
HMC
HMC
Proc
FW
Mem
Drawers
Buses
Devices
ASIC
Power
System Integration
-System Tech knowledge
(HMC, FW, OS, CMM, etc)
Proc
FW
Mem
Drawers
Buses
Devices
ASIC
Power
System Test
-Testing Knowledge
(Cust Env, Max/Min config, VRM,
CMM, Err logs, HMC, RAS/MPV)
System Integration assures that multiple components interact repeatedly under stress
conditions.
System Test assures the system functions consistently using customer environments
Teams work closely together
Also develop supporting tools for this work
Unix Product Test
Mission/General Description of Organization
 Be the provider of World-Class testing of UNIX Products
 Test and deliver high quality, error free executable UNIX images to our
customers
Key Business Objectives
 Test AIX, Linux, associated products and applications on pSeries systems

Improve product quality by regularly reviewing/enhancing our testcases

Utilize input from customers to continually improve our testing

Regularly review area processes and implement efficiency improvements
Important Skills & Competencies Needed for Success
 Software engineering
 Testing and analysis
 Problem determination/resolution
 Communication/collaboration
 Teamwork/leadership
Unix Product Test
New Team Structure for 10/09
Unix Product Test
Workload Structure for 10/09
TAMOS
DB2 DW
TSM
LDAP
SOA Bench
Oracle RAC RDS
GX2**
DB2
Shared Service Clusters
NFS
Filenet **
Oracle RAC RDS
GX1**
Websphere
Application
Server
HTTP, DB2, WAS
DB2 IOCP
WebSphere Portal**
*New Workloads
SAP DDH
Distributed HA
SAP OSM
(Oracle Solution Manager)
Systems developed in Austin
Power 595 High-End Server
Power 550 Server
Power 570 Modular Server
Power 575 HPC node
Power Blade Servers and BladeCenter
Power 520 Express Server
Activities in our labs . . .
Teamwork . . .
Innovation . . .
Executive Demos . . .
…And a little fun !!!
Thanks for
Stopping By !