Transcript Loss Prevention Education & Certification NIOSH/NORA Conference Jacque Brittain, Enabl-u Technologies, Inc.

Loss Prevention Education & Certification
NIOSH/NORA Conference
Gene Smith, The Loss Prevention Foundation
Jacque Brittain, Enabl-u Technologies, Inc.
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The Loss Prevention Foundation
LPQ & LPC Certifications
Demo Certification
Skill sets need to reduce risk and deliver
value
NIOSH & LPF MOU-Future
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The mission of the Loss Prevention Foundation
(LPF) is to advance the loss prevention
profession by providing relevant, convenient and
challenging educational & informational
resources.
•The Loss Prevention Foundation is a not for profit
501 c (6) organization founded in 2006, by industry
leading professionals to serve the loss prevention
industry.
•We are governed by a 28 member board of LP
professionals and solution providers
•Certification developed by over 300 Loss
Prevention Professionals from 130 companies!
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Frank Johns, A.C. Moore,
(Chairman)
Bill Turner, Nike (Treasurer)
Brad Brekke, Target
Trevor Brown-LexisNexis
Patti Feltz, Polo Ralph Lauren
Nathaniel Fry, IBM
Michael Grady, Vector Security
Mike Lamb-The Home Depot
Jim Lee, LP Magazine
Kevin Lynch, ADT Security
Paul Jones, eBay
Bob MacLea, TJX Companies
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Doug Marker, Michael’s Stores
Kevin McMenimen, Enabl-u
Monica Mullins, Wal-Mart
Libby Rabun, AutoZone
Tim Shipman, Food Lion, LLC
Gene Smith- LP Foundation
Paul Stone, Best Buy Co., Inc.
Claude Verville, Lowe’s
Kevin Valentine, Sterling Jewelers
Al Voels, KPMG
Stan Welch, J C Penney
Keith White, Gap, Inc
Chet Young, Walgreen’s
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•Asia Retail Congress (ARC)
•Center for Interviewer Standards & Assessment (CFI)
•Food Marketing Institute (FMI)
•Hospitalitylawyer.com
•International Organization of Black Security Executives
(I.O.B.S.E)
•Loss Prevention Research Council (LPRC)
•National Association for Shoplifting Prevention (NASP)
•National Food Service Security Council (NFSSC)
•Retail Industry Leaders Association (RILA)
•Retail Council of Canada (RCC)
• ADT
• LossPrevention Magazine
• Agilence
• National Glass Service Group
• Bass Security
• Palmer Reifler & Associates
• LexisNexis
• Real-Time Intelligence
• Diebold
• Secure-Tek
• Enabl-u Technologies
• Security Resources
• IBM
• Stanley Security
• InstaKey
• Vector Security
• Kenstan
• WG Security Products
• KPMG
• Wonderlic
•Two tiered certification program
•LPQ (LPQualified)
•LPC (LPCertified)
•Membership program offering on line educational
resources
•Scholarship/Academic Support/Military Transition
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Enabl-U Technologies
Knapp & Associates International
Content Development Committee
Content Review Committee
 NIOSH & Industry Related Experts
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Academic Review Committee & Legal
Exam Question Development Committee *
Exam Committee *
Results-Qualify for University credits
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AAFES
Academy Sports & Outdoors
Ace Hardware
AutoZone
Babies R Us
Best Buy
Bob’s Stores
Cingular
CVS
Dick’s Sporting Goods
Dollar General
Food Lion
Gap
Guess?
H&M
HEB
Home Depot
JC Penney
KB Toys
Kellogg's
Limited Brands
L.L. Bean
Lowe’s
Macy’s
Michael’s
NEXCOM
NIKE
Office Depot
Orchard Supply
Pathmark
PEPBOYS
Safeway
Target
TJX
Walgreens
Wal-Mart
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•Eastern Kentucky University ***(SSEM)
•Grand Valley State University
•Fairleigh Dickinson University
•Loyola University
•North Carolina Central University
•Northeastern University
•Northern Michigan University
•Rutgers University
•University of Florida
•University of Houston
•University of North Carolina
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LPQ vs. LPC Audience
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Delivered online 24-7
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Browser Friendly-Explorer (6.0+), Mozilla
FireFox, Opera, Apple Safari, Google
Chrome, Linux & iPhone and iTouch.
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Video scenarios & pictures
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Sectional & Module quizzes
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Study Gopher
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One year to finish
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Proctored exams at nearby locations
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Certification Certificate issued
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 Module 1- Retail
Environment
 Module 3 – Loss Prevention
Basics & Tools
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 Module 2- Becoming a
Successful Business
Person
 A Professional Approach
Foundations of Loss
 Ethics & Conduct
Prevention
 What you should Expect
Basic Retail Business
 Career Growth
Operations
The Causes Behind the  Communication Skills
 Building Relationships
Loss
 Diversity
Shrink Awareness
Establishing a Controlled  Harassment Awareness
 Conflict Resolution
Environment
Workplace Safety
Vocabulary & Terminology
External Theft
Internal Theft
Interviewing as a Tool
Civil Recovery & Restitution
Courtroom Procedures
Physical Security
Conflict Resolution
Auditing
Employment Screening
Crisis Management &
Emergency Response
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“LPC”
 Module 1- Leadership
Principles
 Module 2- Business
Principles
 Module 3 – Loss Prevention
Operations
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 Building an Effective
Program
 Financial Analysis &
Accounting
 Building Operating Plans
 Managing Vendor
Resources
 Protection of Critical Data
and Privacy
 Principles of Regulatory
Guidelines
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People Leadership
Ethical Standards
Personal Development
Building and Leveraging
Relationships
Building an LP program
Investigations
Data Analysis
Operational & Shrink Control
Organized Retail Crime
Pharmacy
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“LPC”
 Module 4- Safety & Risk
Management
 Safety Management
 Senior Leadership
 Risk Control and Safety
Committees
 Program Elements
 OSHA
 Accident Reporting
 Fire Protection
 Special Issues
 Risk Management
 Techniques to Manage
Risk
 Business Hazards
 Insurance
 Claims Management
 Litigation
 Module 5- Crisis
Management
 Preparedness
 Response
 Recovery
 After action report
 Business continuity
 Resources &
Relationships
 Module 6- Supply Chain
 Flow of merchandise
 In-transit potential for loss
& security measures
 DC Potential
opportunities for loss &
security measures
 Internal & External
Partnerships
 Compliance (High level
awareness)
 Business Disruption
(impact of loss/detention on
supply chain)
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Pages of text-----LPQ 500/LPC 1200
Video demonstrations-LPQ 65/LPC +
Pictures-LPQ 498/LPC +
Modules LPQ 3/LPC 6- Sections LPQ 25/LPC 41
Completion time-LPQ 40/LPC 80+
Companies -LPQ 75/LPC 130
Contributors – LPQ 170/LPC 300
Academic Credits- LPQ 3 B.S.& 3 M.S./LPC 6
B.S. & 3 M.S.
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Jac Brittain
Director of Learning & Certification Development
Enabl-u Technologies
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Motivating, developing, and directing store
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Communicating effectively, both verbally and
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associates as they work
in writing as appropriate for the needs of the
company and the audience
Using logic and reasoning to identify the
strengths and weaknesses of alternative
solutions, conclusions or approaches to
problems
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Determining necessary changes in conditions,
operations, and the environment in order to
affect safety outcomes
Identifying complex problems and reviewing
related information to develop and evaluate
options and implement solutions
Knowledge of business and management
principles in order to effectively implement
strategic planning initiatives
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Content review-how to educate retail
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LPF crosses all lines
 Early access to new professionals & ongoing
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Collaborative agreement & shared resources
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Retail Awareness for NIOSH/NORA
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Evaluate certification content
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Determine Industry Needs
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The Loss Prevention Foundation
◦ Gene Smith
[email protected]
704-837-2521
◦ www.losspreventionfoundation.org
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