Transcript Document 7210463
Your Service Partner in Europe
www.ecs-geie.com
January 2006
Main features
European Economic Interest Grouping Network of independent private owned companies Covers 11 western European countries Answers the needs of large European customers Provides cleaning and other facility services Best-in-class through skills sharing : technical know how, processes, training, controls, …
All member companies are ISO certified
Members coverage
Turnover
( millions euros )
and People
2005 France G.B. Spain 1 130 388 Belgium 66 WISAG Germany Austria Luxembourg Italy 480 47 19 000 Netherland 83 4 200 ENZLER GROSVENOR Switzerland Ireland 30 36 1 800 4 200
15 7
The ECS network
Centralized communication
GSF : France, GB, Spain : Marc Destrumelle WISAG : Germany, Austria, Lux. : Günter Bouffier IRIS : Belgium : Alexandre Millasson GAMBA : Italy : Andrea Dondi HELDER : Netherland : Hans Sanders ENZLER : Switzerland : Brice-Laurent Poulin GROSVENOR : Ireland : Bernard McCauley
According to the location of the Customer’s leading site in Europe, one of these managers will become the sole correspondent for all his cleaning services requirements and follow-up
ECS Coordination : a single system for all
Similar organisation among members
Client
Services delivery on client site Cleaners Posting to workplaces, tasks overview, immédiate correction Site manager in charge Supervisor Local branch manager Secretary Coordinator Means implementation, site organization, relations with Client Staff administration – Invoicing and payements Client needs identification, commercial contract, client follow-up Anticipation of risks for client’s unsatisfaction Implementation of ckient policy and processes Local company management
Typical organization of any ECS regional branch
Members commitments
Partnerships with key accounts at European level
Centralized communication : customer has one single point of contact for all its European operations
Consistency in :
Best professionnal practices
ISO Quality systems and procedures
Prices structure and calculation method
France, U K , Spain
Fourth French Group for B to B - over 4 000 customers National coverage in France 90 branches , large covering of Great Britain and Spain
Also in Midwest USA and Quebec 21 000 employees ( 18 400 Europe ) 420 millions Euros Turnover ( 388 Europe ) Industrial cleaning in all fields of activity Quality ISO 9001 certified
Belgium
Fifth Belgian Group for B to B
National coverage : 7 branches 1 900 employees 66 millions Euros Turnover Industrial cleaning, coating, maintenance Quality ISO 9002 certified, CQL Safety VCA and BeSaCC certified,
Germany, Austria, Luxembourg
Second largest German Group B to B -7,500 customers
National coverage in Germany : 120 branch offices
As well as Luxembourg and Austria. Presence in Poland
19 000 employees
480 millions Euros Turnover
Multiservices and Facility Management : Cleaning, Security, Technical Maintenance, Catering, FM, ...
Quality ISO 9001 certified
Italy
National coverage in Italy : 13 branch offices
Fourth Italian cleaning company
2 500 employees
47 millions Euros Turnover
Cleaning and maintenance services
Quality ISO 9001 certified and SA 8000
Netherlands
Seventh Dutch cleaning group
National coverage of Netherlands
4 200 employees
83 millions Euros Turnover
Quality certified ISO 9001, security VSA, and OSB
Switzerland
Fifth Swiss cleaning group
10 branches over German speaking northern Switzerland and Geneva
1 800 employees
30 millions Euros Turnover
Quality certified ISO 9001 and 14001, SZFF
Ireland
Third largest Irish Group for B to B, over 800 customers
National coverage in Ireland and Northern Ireland.
5 branches
4 200 employees
36 millions € Turnover Commercial cleaning in all industry sectors
Quality - ISO 9001 certified
Social aspects
France 8,07 42 % yes yes Grande Bretagne 7,08 4 % no yes Espagne 5,05 Belgique Pays Bas Allemagne Autriche Luxem bourg Cleaning hourly minimum wages, in euros 9,66 8,33 7,68 6,40 8,23 Minimum of social charges to consider Italie 7,69 40 % yes 84% 79 % 21% 22 % 15% Specific cleaning reglementation apply yes yes yes yes yes yes yes Mandatory re-hiring of cleaners on site when taken over yes yes yes yes Yes if more than 15 66 % yes Suisse 11,45 12 % yes Yes some times Irlande 7,93 17% yes Yes Some times