Transcript Want Collaboration? Accept and Actively Manage Conflict

Want Collaboration?
Accept and Actively Manage
Conflict
by Jeff Weiss and Jonathan Hughes
Presented by:
Bobby Pfennigs
Mohamed Alzabidi
“Most companies respond to the challenge of improving collaboration
in entirely the wrong way. They focus on the symptoms rather
than on the root cause of failures in cooperation: conflict”
----“Executives underestimate not only the inevitability of conflict but
also-and this is the key-its importance to the organization”
----“Conflict is natural and necessary”
Even though most people lack understanding of how
to deal with conflict effectively, there are ways to
manage it…
Two Different Areas of Managing Conflict:
1.
Strategies for managing disagreements at the point of conflict
2.
Strategies for managing conflict upon escalation up the
management chain
Strategies for managing disagreements at the point of
conflict

Devise and Implement a common method for re-solving
conflict

Provide people with criteria for making trade-off

Use the escalation of conflict as an opportunity for coaching
Strategies for managing conflict upon escalation up the
management chain

Establish and enforce a requirement of joint escalation

Ensure that managers resolve escalated conflicts directly with
their counterparts

Make the process for escalated conflict resolution transparent
Tapping the Learning Latent in Conflict

See conflict as a valuable resource that should be managed and
exploited

Managers are so busy trying to resolve these almost daily
disputes that they don’t see the patterns or sources of conflict

Conflict- so often viewed as a liability to be avoided whenever
possible- can be valuable to a company that knows how to
manage it

J&J Example
Thank you!
Questions?
Comments?