Transcript Metric Enterprise-wide Performance Management with Metrics

MetricStream
Enterprise-wide Performance
Management with Metrics
Agenda
MetricStream
Introduction
Background
Market Observation
Challenges
Problem Statement
The MetricStream Solution
Architecture
Business Cartridges
Customers and Partners
Benefits
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Market Observation
Market Observation
Market Observation
A Market Observation
The best performing companies have high efficiency of operations
- both customer facing and internal
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Market Observation: Challenges
What Are the Obstacles?
Information silos
Business visibility is narrow in focus, along business lines
Too much information
Exception-based is the key
Fire-fighting mode of operations
Strategic enterprise initiatives are delayed
Old data is not actionable
Problems need to be identified proactively
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Market Observation: Complexities
Managing Execution Is Complex
Evolving, growing business
If a shipment is late, what is the cause
– and where?
Which are your biggest operational issues .. historically?
Unpaid Invoices?
Late Work Orders?
Excess Inventory?
Un-depreciated assets?
Poor Vendor Management?
Best of breed complicates this further
Silo effect compounded by technical issues
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Market Observation: Problem
Information Chain Problem
Business processes need to be monitored proactively, in
real time.
Otherwise, trading partners are affected because of bad
service.
Market evolution causes business processes to evolve.
Custom development efforts are time consuming, error
prone and do not scale well.
Difficult to hire skilled EAI professionals.
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Market Observation: Solution
Is There A Solution?
Manage the business by metrics
Metrics drive behavior
Drill-down visibility into operational issues
Drill down from hi-level metrics into business process issues
Problem Dashboards
Identify all problems in one central dashboard
Infrastructure to manage growth
But central EXTENSIBLE visibility to business
processes is currently not available
Analyst Comments
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The eBM Solution
MetricStream
eBM Solution
The eBM Solution: Components
Features
Systemi Suite™ is the eBusiness data management tool
Metrics
Business Cartridges for Industry Leading enterprises
Easily extensible
Hierarchical Metric Definitions
Personalized dashboards
End user configurable workflow
Personalized Alerts and Problem Definitions
Corrective actions centralized
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The eBM Solution: Architecture
Open Plug & Play Architecture
Industry-standard languages and Protocols
HTML, Java 1.3, Java API (servlet, mail, security, JNI)
Extensive use of XML
HTTPS, 128 bit encryption
Oracle 8i Metric Warehouse
Scalable, Extensible, Configurable
CORBA+services
Typical Install Time: 8 hrs
Typical Implementation Time: 24 hrs
Architecture Diagram
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The eBM Solution: Business Cartridges
Business Cartridges
Out-of-the-box, instant ROI
Pre-defined, configurable, extensible
Encapsulates
Business process metrics (KPI’s), Operational Issues,
Transactional Issues, in dashboards and charts - across:
Financials, Distribution, Manufacturing, Order Management, Call
Center, Warehouse Management, APS, SCP
Product Offering Plans
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ERP:
CRM:
WMS:
Other:
JD Edwards, Oracle, PeopleSoft, SAP
Clarify , Kana, Remedy, Siebel, Vantive
HK Systems, PKMS, Yantra,
Aspect, ATG, Broadvision, Cisco ICM , OpenMarket, Vignette
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Customers & Partners
MetricStream
Customers and Partners
Customers & Partners
Installations
Executive dashboards
with drill-down
Enterprise-wide checks on business processes
Proactive controls for
business operations
Click here for other Market Interest
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Customers & Partners
Partners
Systems Integrators
ASP’s
OEM’s
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The eBM Solution: Benefits
Our customers have seen:
Enterprise-wide Operations Visibility
Exception Driven Management
End-user dashboards and drill-downs
Growing repository of evolving knowledge
Comprehensive pilots in 2 weeks or less
Click here for Differentiation
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The eBM Solution: Debrief
You can leverage MetricStream to:
Enable Business Users to Improve Business Processes
Manage enterprise operations proactively
Eliminate inter-application “silo” effects
Improve Customer Relations
Measure and drive business from a central platform
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Question & Answer
MetricStream
Managing the pulse of your business
Architecture Diagram
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Appendix B
Appendix B
Analyst Comments
Appendix B: Analyst Comments
Market Overview
Gartner:
AMR:
IDC:
Forrester:
Key metrics should be used as indicators to tell managers they have a
problem with operations. The best use of key metrics is when used with a
set of complementary indicators, much like the dashboard in a car. - From
the report “Where and When are Key Metrics Best Used”.
The ‘real value’ is post implementation optimization of business processes
– Life after go-live is very real. - From the report “Creative Thinking and
Powerful Results – EA in Business”.
Enterprise to Enterprise demands operational excellence from product
concept to consumption. In successful companies the automated supply
chain itself becomes the strategic asset. – From the report “6 strategies
for eCommerce Intelligence”.
Real-time data synchronization is the goal – and fear. Synchronization
volumes will explode. Organizational barriers keep teams isolated. An
explosion of data integration is coming, and applications have never
worked together. – From the report “Getting Apps to Work Together”.
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Appendix C
Appendix C
Customer Successes
& Other Market
Interests
Appendix C: Customer Successes & Market Interests
Idec Customer Story
Operational business metrics
Number of late orders by type
Number of partial shipments
Open invoices
Open PO’s
Data Comparison
WMS to Oracle
Book Close
Identification of reconciling issues
Business Process Issues by Business Line
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Appendix C: Customer Successes & Market Interests
Lucent Customer Story
Enterprise-wide interface monitoring
Oracle, 20 MES, 6 WMS, SCP, 2 APS
Data Comparison across applications
Planning Information, BOM consistency
Control Panel for Factory Managers
Before MetricStream “running blind into a brick wall”
Business Process Management within Oracle
Business Process Issues by Business Line
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Appendix C: Customer Successes & Market Interests
Verizon Customer Story
Oracle Financials metrics
Assets, AP, AR, Planned/Actual, Expense/Income
AP, AR visibility
Problem Vendors, top 20 lists
Control Panel for CFO
Monitoring assets, liquidity, invoices, projects centrally
As a superior alternative to Oracle Biz
Extensible
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Appendix C: Customer Successes & Market Interests
Market Interest
Companies with worldwide distribution
For example:
Amazon, Amkor, Bechtel, Boeing, Dell, Gateway, GE, HP,
JDSU, Lucent, Motorola, On Semi, Sony, Sun , Toshiba,
Unisys, Veritas, Verizon …
Companies with stand-alone enterprise applications
For example:
Frito Lay, Kellog, Quest, Saba …
ASP’s offering enterprise applications
For example:
Appshop, Allegrix, Breakaway, Chapter2, Coreon, Corio …
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Appendix D
Appendix D
Differentiation
Appendix D: Differentiation
Functionality Comparison
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