Transcript Document 7139023

e-Government
…bit by byte !
J Satyanarayana
The World Bank,
November 22, 2002
Principal Secretary
IT & Communications Dept
Govt of Andhra Pradesh,India
Agenda
e-Government Vision
Strategies for success
Success Stories
eSeva
APonline
SmartGov
OLTP
eProcurement
Service-centric approach
Connecting rural areas
The Vision
Andhra Pradesh will leverage IT to
attain a position of leadership and
excellence in the Information Age to
transform itself into a Knowledge
Society.
-
McKinsey &Co (1999)
IT SECTOR HAS BEEN IDENTIFIED AS A
MAJOR GROWTH ENGINE FOR AP’s
ECONOMY
e-Government – key stakeholders
e-Government
ICT Industry
Business
Citizens
Government
e-Government Imperatives
Service-related
•Access
•Affordability
•User-friendliness
Governance-related
•Citizen-centricity
•Transformation
•Process Re-engg
•Integration
•Trust
Technology-related
•Reliability
•Scalability
•Inter-operability
How big is the e-Govt ?
Item
Depts
Sites
AP
Federal
Govt
Total
150
2250
200
2,450
10,000
150,000
20,000
170,000
Applications
1500
Effort
(Man-years)
7600
Cost
(US$ Bil)
All
States
0.4
Can WE
22,500
4,000
do this?
114,000
22,000
5.2
2.6
26,500
136,000
8.2
Stages of e-Government
Emerging
Web presence through a few independent official web sites
Information is limited, basic and static
Enhanced
Content is updated with greater regularity
Interactive
Users can download forms & contact officials
Transactional
Users can actually pay for services on-line
Seamless
Total integration of e-services across administrative and
departmental boundaries
Strategies for Success
Preparation of e-Government Blue Print
Strengthening of Communication
Infrastructure
Public-Private Partnership
Human Resource Development
Content
Connectivity
Chief Information Officers
Service-centric Approach
Change Management
The enablers of e-Government
Technology
We have
designed
appropriate
architecture
Fulfillment of
Vision
Process
& frameworks
in these 3
areas
People
Technology Architecture
Technology Deployment
Backend
Middleware
Frontend
Standards
Communication Architecture
Backbone
Last Mile
Delivery Architecture
Self-service
Service Centres
Kiosks
Process Architecture
Functional Architecture
e-Government blueprint
Process Re-engineering Framework
Resource Framework
PPP Model
Procurement Framework
CDE ( Coopetitive Development Environment)
Implementation Framework
6 C Model
‘People Architecture’
IS Organization
Chief Information Officers
Project-specific training
Change Management
Implementation Framework
The 6C Model
Content
Competencies
Connectivity
Citizen Interface
Cyberlaws
Capital
Change
Management
Success Stories
eSeva
APonline
SmartGov
OLTP
e-Procurement
Objectives of eSeva
One-stop-shop for citizen services
Integration of G2C services through single
window
Cost optimization for citizens & government
agencies in the delivery of services
Transparency in delivery of services
Real time performance monitoring
eSeva –salient features
 25 Service centres with 220 counters in Hyderabad
 Implemented using the PPP model
 35 G2C services
•
•
•
•
Payment of electricity, water,
telephone bills
Payment of taxes
Ticket Reservations
Filing of Passport applications & IT Returns
•
Registration of birth/death
•
Payment by cash/cheque/credit card
 4 million transactions since launch in August 2001
• Peak transaction level has crossed 42,000 a day
eSeva
. . ARCHITECTURE
..........
3rd Tier
Departmental
Servers
Leased Line
Central Router / Router Pool
( Gov. Depart. )
Sn
S1
ISDN
Nodal Router / Router Pool
Leased Line
Firewall
Printer
INTERNET
2nd Tier
ISDN
LAN-1
( Control Location )
LAN 2
LAN 3
NMS
PDC/BDC-WAS
DB Servers
DOT
Leased Line
WAP Gateway
Web Server
Leased Line
1st Tier
( ICSC Location )
ICSC location-1
Router
Counter
Terminals
With Printers
ISDN
ISDN
ICSC location- 12
Card printer
Router
Counter
Terminals
With Printers
….
….
Kiosk
Kiosk
Roadmap of eSeva
More citizen services to be added
All municipal areas in the state to be
covered by March 2003
eSeva to penetrate to rural areas
In 2 years
Visit www.esevaonline.com for more
details
APonline
.. the one-stop shop on the Internet
The scope of AP Portal
Gateway to several web-sites
Integrated view of the Government
from the consumer’s view point
Information Services
Interactive services
Citizen to Government
Business to Government
Government to Government
e-Payment Services
The Public Private Partnership
Tata Consultancy Services selected to
partner Government of AP
Through an open process
MOU signed between TCS & APTS
On 16th March 2001
Portal launched on 23rd March 2002
Joint Venture has been formed
Equity structure - APTS 11 % ; TCS 89 %
Non-cash contribution by APTS
 Through providing access to Government information
Offerings of AP Portal
Publishing of information
Role & Functions
Contact details
Forms & Procedures
Development & Hosting of web-sites, web
services
Standard rates prescribed for quick rollout
Collection of taxes & fees
Automated Accounting Services
e-mail services
Quality of Services enforced thru’ SLA’s
Paperless office
“ I am a diehard. I still believe
that can be achieved…Yet
when you go to offices today,
you don’t see that at all”
Bill Gates
April 17,2002
Mission of smartgov
To enhance the efficiency of business in
Secretariat through
Workflow automation
&
Knowledge Management
And move towards a paperless Secretariat
The 4 Core Objectives of smartgov
1. Develop a User-friendly software
2. Enhance Productivity of 2000
employees of Secretariat
3. Prioritize work
4. Build a Product
Status of smartgov
Partnership with TCS
460 applications developed
6 Core applications
60 Common applications
394 Departmental Applications
Project launched on 1 Nov 2002
Roll out to other offices planned
OLTP
..eSeva for rural areas
(Launched on Nov 14 ..
during the visit of Mr Bill Gates)
OLTP – eSeva for rural areas
A spectrum of 50 services provided thru kiosks
at village level
Online updating of core databases
Vertical & horizontal integration for joined-up Government
Pilot under implementation in 2 mandals
Bhongir – using Microsoft architecture
Shadnagar – using Oracle architecture
Ready for launch
Replication over the entire state ( 1100 mandals)
being planned
A few sample screen shots follow ….
eSeva for Rural Areas…
Features of OLTP
Multi-purpose kiosk at village level as
convenient delivery channels
Networked offices – joined-up government for
response to citizen requests and needs
Focus on unified citizen ID and unified land
information – shared across departments
Bridging the distance from village to state
headquarters
Single point entry of data – integration from PDA
to portal
Serving as delivery channel for APOnline
services
OLTP NETWORK ARCHITECTURE
SHQ
. . . . .
. . . . . . . .
D1
D5
D1
APSWAN
DB Server
D10
. . . . .
D6
D1
DHQ
D10
INTERNET
D5
. . . . .
D1
DB Server
WEB
. . . . .
D6
FW
D10
D10
MHQ
Tier 2
Router Pool
Fiber Switch
Ethernet Switch
WAS Kiosk MRO
Local Body
SRO
Fibre Switch
MDO&AE-PR
CTO
Hospital
AP Transco
PS
PDA
PDA
Tier 1
VHQ
OFC
LL
UTP
Dialup
Tier 3
.
.
APSWAN
STO
Tier 4
PDA
Kiosk
Village 1
. . .
. . RAS
. .at MRO
. . . . . . .
PDA
Kiosk
Village 10
OLTP Replication - approach
eSeva is being replicated in all municipal
areas with main servers at the district level
Plan to utilize infrastructure and services
of eSeva at district level
Use the 5000 rural kiosks
Being created as micro-enterprises under a
separate project
Aim at adding services progressively
Add kiosks as per market demand
Estimated Investment for rolling
out OLTP
Phase I – Replicate in two full districts
– Covering 7-8 departments that deliver key citizen
services
– estimate around $ 2 million in each district
Phase II – Replicate in remaining districts
– Estimate around $ 30 million
Strengthening back-end services - $ 12 million
A Quick estimate - $ 46 million
PPP model recommended
With Govt participation ~ 60 %
Service Charges to be collected from citizens
e-Procurement
.. ready to be launched
Objectives of e-Procurement
Economies of scale through demand aggregation
Better value for money for government
– GoAP procures products & services ~ Rs 8000 cr pa
Reduced cost of doing business for both
government and industry
Increased transparency, monitoring and control in
procurement process
e-Procurement approach
We are
here
Phase I
Phase II
Phase III
Phase IV
Analysis and Design
Solution Selection
Conduct Pilot
Roll Out
• Analyse spend
• Study business
requirements
• Assess supplier
readiness
• Identify high level
technical and
functional
requirements
• Develop business
model
• Solution evaluation
approach
• Solution selection
• Identify select
departments for eProcurement pilot
• Identify necessary
third party solution
providers
• Functional
requirements for the
pilot
• Creation of catalogs
• Supplier adoption
• Successful testing
with one “sample”
transaction
• Training and
documentation
• Change
management
• Analysis of learnings
• Roll-out plan
• Departmental roll-out
• Additional
functionality roll-out
• On-going operations,
maintenance,
administration
e-Procurement- Business Model
PPP model
Partner for implementation selected through a
competitive process
– Consortium of Commerce one, Microsoft, Compaq
& Antares
Pilot in 4 agencies in by Nov 2002
Concession period of 3 years
JV to be formed with GoAP within 9 months
Transaction fee payable to the partner
– No guarantee on minimum no of transactions
Roadmap
Establish e-Procurement system by Nov’02
Implement in 4 pilot departments
Expand to 10 more departments by March 2003
Form JV by March 2003
Capture major share of GoAP procurement
Visit our e-Procurement portal at
www.eprocurement.gov.in …
Other Initiatives in AP
e-Cops
Efficiency enhancement in Police dept
CARD
Digital registration of legal deeds
FAST
Automated services of transport department
APNET
Using satellite communication network for distance
education, training ..
Customer-centric approach
Paradigm shift from
system-centric approach to the
customer-centric approach ..
EIMS
UMS
Education
CMS
APNET
SMS
MMIS
Civic
PRISM Services CGRS
Data Centre
e-Health
HRMS
Telemed
VASTIS
Revenue
Excise
FAST
PKI
eCOPS
IFIS
Healthcare
DIMS
CARD
ICPS
e-Seva
HIMS
MAS
smartcard
FACTS
Police
e-Proc
eACB
CCMS
Core
Applications
OLTP
Portal
SBMS
Welfare
GIS
Payment
Gateway
Datawarehouse
WCMS
JUDIS
SmartGov
Kiosks
Judiciary
e-Government Blueprint
.. an ‘inside out’ view
FIS
AGRIS
AnSys
Agriculture
PAX
CopSys
MarkNet
LIFE
InSys
Business
eCRM
e.Biz
@pfirst
PMS
Engineering
APIIS
Admission
Scholarship
Student
E-learning
Exams
Grievances
Info
Payments
Services
Delivery Channels
Medicines
e-Health
Infrastructure
Patient
HealthInfo
Returns
Taxpayer
Citizen
Works
Registration
Telemed
e-Payments
Health
Licenses
Pensions
Senior
Citizen
Old Age Home
Insurance
Government
Schemes
e-Government
Applications
Poor
Benefits
Subsidies
Prices
Advice
Farmer
e-Business
Credit
SHG’s
Benefits
Women
Rights
Crime
e-Government Blueprint
e-Government
Blueprint
.. an ‘outside in’
view
Licenses
Returns
Business
Subsidies
Helpdesk
Rights
Children
Literacy
Child Home
e-Government
Target Portfolio of Services
Farmer
31
Business
40
Citizen
45
e-Government
154
Student
22
Vulnerable
16
Information(10)
•Performance of Govt
•Acts, Rules & GO’s
•Forms & Procedures
•Healthcare Info
•Family Welfare Info
•Public Works
•Schemes & Benefits
•Housing
•Tourism
•GIS
Payments(10)
•Utility Bills
•Power,water,
•Telephone,Cellphone
•Land Revenue
•Property Tax
•Road Tax
•Penalties & fines
•Income Tax
•Savings
Apply Online(16)
Citizen
(45)
•Regn of Birth & Death
•Caste,nativity,income cert
•Civic Services
•Title deeds , mutation
•New Power connection
•Telephone Connection
•Licenses
•Arms, LL, DL,RC
•FIR
•Grievances & Complaints
Interactive(9)
•Birth & death Certificates
•Pahani / adangal / PPB
•EC’s , Copies of regd deeds
•Valuation of properties
•Telemedicine
•Travel Booking
•Enrolment as voter
Information(11)
Apply Online(8)
•Weather
•Crop management in drought
•Irrigation
•Water Levels
•Schedule of releases
•Input availability, prices
•Extension info
•Farmer Training programs
•Agricultural prices/markets
•Pest/ disease control
Payments(5)
•Agricultural power bills
•Crop loans
•Insurance premium
•Land revenue
•Property tax
•Rythubandhu scheme
•Gopalamitra scheme
•Inputs/ input subsidy
•Crop Insurance
•Licenses
•Registration of Coop Society
•Credit
•Pattedar Passbook
Farmer
(31)
Interactive(7)
•Grievances redressal
•Seek advice on farm practices
•Tele-agriculture
•Online sales/ purchases
•Inputs
•Farm produce
Information(9)
•Acts, Rules & GO’s
•Forms & Procedures
•Policies
•Incentives
•Tax laws & procedures
•Labour laws
•Environment
•Schemes & Benefits
•GIS
•Industrial estates
Payments(12)
•Utility Bills
•Power,water,
•Telephone,Cellphone
•Property Tax
•Penalties & fines
•Income Tax
•Sales Tax
•Customs
•Central Excise
•Loans
•Provident Fund
Apply Online(10)
Business
(40)
•Registration of units
•Infrastructure services
•Title deeds
•New Power connection
•Telephone Connection
•Incentives
•Licenses
•Clearances
•Returns
•Grievances & Complaints
Interactive(9)
•E-Procurement by Govt
•EC’s , Copies of regd deeds
•Valuation of properties
•Loans processing
•Travel Booking
•Online registration
•Obtain profiles
•Self-assessment of ST
•Online customs clearance
Information(8)
Apply Online(6)
•Educational Institutions
•Residential institutions
•Faculty
•Benefits
•Employment opportunities
•Books
•Rights
•Sports & Adventure
•Admission to Edl institutions
•Admission to hostels
•Scholarships
•Loans
•Employment registration
•Bus Passes
Student
Payments(2)
•Fees
•Loan repayments
(22)
Interactive(6)
•e-Learning
•Distance education
•Scholarships
•Hall tickets
•Exam results
•Grievances
Information(6)
Apply Online(6)
•Schemes & benefits
•Gram sabha info
•Employment
•PDS
•NGO’s
•Insurance
•Admission to hostels
•Scholarships
•Benefits
•Loans
•Formation of Self-help groups
•Ration cards
Vulnerable
Payments(1)
•Loan repayments
(16)
Interactive(3)
•Benefit schemes
•Pensions
•Life Insurance
Connectivity
for
rural areas
APSCIN
Rural Internet Kiosks
AP State Information &
Communications Network
(APSICN)
The Vision
ONE Network for
Government
&
Citizen
The Mission of APSICN
To create an integrated information network
spanning the whole state that is
Voice, Data & Video capable
Scalable
Built on Open Standards
Cost-effective
Reliable
Supportive of our e-Governance vision
Leading to single point of access to the citizen
And is, above-all
The best in the world
Reaching out to rural areas..
Creation of 5000 Internet kiosks in rural
areas
Provision of G2C and B2C services
Micro-financing model
~ $ 1000 per kiosk
Scheme to be implemented by March
2003
Issues
Fuelling the engine ..
Funds needed for
Scaling of OLTP across the state
Rolling out SmartGOV
Creating Communication Infrastructure ( APSICN)
Creating an IS organization
Conducting a Cost-Benefit analysis of all
major e-gov projects
Correcting imbalances in CARD, MPHS
Value of Zero !!
Leadership
& vision
Resources
Managemen
t
HRD
Infrastructure
0 0 ,0 0 ,0 0 0
Technology
BPR
Partnership
Thank You
prlsecy_it&[email protected]
www.ap-it.com