Transcript Citizen-Centric Social Innovation Platforms Enabled by the Internet 2nd FIA Research Roadmapping workshop Nuria de Lama Brussels, 25th June 2012

Citizen-Centric Social Innovation
Platforms Enabled by the Internet
2nd FIA Research Roadmapping workshop
Nuria de Lama
Brussels, 25th June 2012
SMART CITIES WG ES.INTERNET
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Born October 2011
Holistic view of Smart Cities
DB Spanish Smart Cities
Members:
Academia
Citizens
Companies
Public
Administration
SPANISH SMART CITIES
 14 cities identified as Smart Cities
Definition of Smart Cities based on 2 pillars:
 Citizens- final beneficiaries
 Intensive use of ICT
 Two convictions:
 Technologies can improve the citizens’ quality of life
 Citizens must be aware of it!!!!
DESTINATION HUB
NEW
SECTOR
BASIS
Future
internet
Smart
Cities
TREND
Smart
Tourism
DESTINATION
HUB
NEW
PARADIGM
TOURISM AS A NEW CHALLENGE
• tourism represents nowadays 5% of the European GDP
Economic and • provides 6% of employment
• with more than 2 million companies in Europe
business
interests
Societal
interests
Technical
challenges
• due to the fact that any action on tourist destinations will affect
directly both citizens living in this area AND tourists visiting it
• since tourism is a complex, geographically bounded and culturally
diverse sector in which future internet technologies have an
obvious stakeholder and can be spread along all the value chain
Platja de Palma Destination
AXIS
Comprehensive revalorization of
the urban system
Innovative and leader tourist
positioning (business)
Adjustment to the climate change
Improvement of life conditions for
residents and workers (user-centric)
A digital space for everybody
Cutback of the local and global
ecological charge
Towards a new governance for the
change
CITIZENS’ INVOLVEMENT- SOCIAL INNOVATION
Territorial and sectorial meetings
Agreements
Social Networks
Media
Communication
CITIZENS’ INVOLVEMENT- SOCIAL INNOVATION
UPV- LabHuman. Neuromarketing techniques
Citizen
participation
SC know what
citizens want
FI based
technologies
SC develop
products/services for
citizens
Smarter City
SC achieve (measure
& improve) citizen
satisfaction
DESTINATION HUB
Holistic Concept
Sum up (energy + transport + health
+ security + …)
City as a Whole
System of Systems: common
platform cloud based
Citizen Involvement and
Participation
Key success factor
Smart Destinations: Addressing European
Mobility and Multiculturalism through the FI
On the one hand, the growing trend of a healthier and
wealthier ageing population with plenty of free time to
travel demand new services focused on providing easily
accessible and natural interactions in non usual
environments
On the other hand, the integration of temporal labor
travelers of different statuses, cultures and ethnicities
must also be taken into account when rethinking the
Future Internet and all its potential travel and tourism
applications.
A new way to create, promote and consume services should
be considered as part of the concept of online human centric
services, including challenges of short-time visitors.
FROM SMART CITIES TO SMART
DESTINATIONS
Future Internet
services, fully
inclusive and
accessible by
non-usual
residents (i.e.
travelers)
anytime
anywhere
Multicultural
integration for
visitors in non
familiar
destinations
Overcoming
geographical
barriers to
mobility and
achievement of
particular
tourism related
purposes
THANK YOU VERY MUCH!!!
Dolores Ordóñez: Prodigy Consultores
Carlos Lamsfus: CICTOURGUNE
Irene López de Vallejo: Tekniker
Nuria de Lama: Atos
[email protected]
www.prodigyconsultores.com