Transcript Listening Effectively Natalie Bryant, Director Practice Development How many of your waking hours are spent communicating with others? 70% - 80%

Listening Effectively
Natalie Bryant, Director
Practice Development
How many of your waking
hours are spent
communicating with
others?
70% - 80%
Ways to Communicate:
Reading
Writing
Speaking
Listening
Listening
• Listening is the most frequently
used communication skill – 45%
• 60% of worker errors due to poor
listening
• Can only listen EFFECTIVELY to
one stimuli at a time
• Terminology
• Why We Listen
• Obstacles to Listening
• How to Improve Listening
• Payoffs of Good Listening
Overview
• Hearing - the physical reception of
sound waves to the eardrum.
• Listening - the interpretation of what
the ears perceive
Hearing/Interpretation
Evaluation/Response
Terminology
Which is……….
• Active
• Intermittent
• Learned
• Continuous
• Natural
• Passive
Pleasure
Information
Understanding
Evaluation
Why Listen?
Signs of Poor Listening
What keeps us from Listening?
• Environmental Noise
• Semantic Noise
• Physiological Noise
• Psychological Noise
• Take care of YOURSELF! Sleep/Eat/Exercise
properly
• Establish buddy system – take breaks!
• Leave, change, or block out environmental
noise
• Focus on verbal, vocal & nonverbal codes of
the speaker
• Keep eye contact
• Take notes to stay engaged
Improving Listening
• Leave problems at home
• Remain open minded – curious not
defensive – avoid mentally arguing
• Allow the speaker to finish before
commenting/asking questions
• Listen to all of the message before making a
judgment call
• Avoid egocentrism – be a life long learner.
You can never know EVERYTHING!
Improving Listening
• Catch emotional and factual content
• Avoid too much, too fast, during short
period of time – PRIORITIZE
• Avoid being apathetic – find a reason to
care
• Work SMARTER, not HARDER!
• Stop Talking
• Repeat what the speaker says to you –
“What I’m hearing is …..?”
Improving Listening
Importance of Listening
• Vital to Clinics
• Listening effectively to patients,
employees, coworkers, and supervisors
• Improves quality of work/Increases
productivity/Decreases mistakes
• Saves Time/Increases Revenue/Builds
better relationships
Important to Relationships
• The most basic of all human needs is the
need to understand and be understood.
• The best way to understand people is to
listen to them.
• Effective listeners remember that words
have no meaning - people have meaning.
Things that make you go
HUMMMMMMMMMM