5th UNICA Scholarly Communication Seminar 7 – 9 November 2010 Universidade Nova de Lisboa Research has never been so easy: Summon at the University of.
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5th UNICA Scholarly Communication Seminar 7 – 9 November 2010 Universidade Nova de Lisboa Research has never been so easy: Summon at the University of Huddersfield Graham Stone E-resources Manager [email protected] http://eprints.hud.ac.uk/8918/ #summon4hn University of Huddersfield • 24,000 students (16,000 FTE); 7,500 p/t • 57% female; 68% mature; 19% declared non-white • Broad spread of courses • Increasing international focus • Increasing focus on research E-resources @ Huddersfield “Why is Google so easy and the library so hard?” [Duddy, 2009] http://www.flickr.com/photos/ppl_ri_images/4019188259/ “Why do we want to teach our users to be librarians?” [Pattern, 2009] http://www.flickr.com/photos/manfrys/2226178289/ Vision 1. A first class search engine – capable of returning relevant, accurate results and provide a Google-like experience for users 2. The ‘one-stop-shop’ – a single interface was required for users to be able to access ALL library resources via a single search 3. Improved value for money – for purchase and ongoing maintenance costs – while significantly reducing administration costs for library staff 4. Improved system management – to provide ‘back-end’ system management by being interoperable and running on open standards Implementation • Conference call with United States staff • MARC21 mapping spreadsheet returned – Default settings • 360 training • 6 week installation – Branding etc. Key dates Project plan Contract signed Aug 2009 Implementation starts Sep 2009 Summon instance delivered Oct 2009 360 goes live Feb 2010 Launch at Research Festival (beta alongside MetaLib) Mar 2010 Questionnaire and focus groups May-Jul 2010 Training sessions May-Sep 2010 Summon replaced MetaLib Aug 2010 Launched to new Students Sep/Oct 2010 Challenges encountered and Lessons learned http://www.flickr.com/photos/exfordy/1184487050/ MARC records • Separated all print and e-journal MARC records • Previously merged e-book/monograph records were split • Initial upload did not include: – E-books, e-journals, fast adds, temporary ILL records, records that were on order or unavailable • Issues with deletions – now resolved Rogue cataloguing! • Summon highlights bad cataloguing! – Music scores – DVDs – Copy cataloguing http://www.flickr.com/photos/ohiouniversitylibraries/3513453431/ http://www.flickr.com/photos/benchilada/2878939636/ Electronic Resources Wiki Results for journal search in Summon Database search in Summon Database search in Summon Excellent User Community • Very active email discussion list • Summon community wiki – Coming soon! – A list of Summon customers, including: • a link to their Summon • LMS/ILS and link resolver product used • authentication methods used (e.g. Shibboleth, etc) • links to PR and training materials – MARC mapping tips • implication of choices, etc – A place to share code, scripts and general tips Beta launch • Launched in March 2010 • Start of the Marketing Strategy http://www.flickr.com/photos/denemiles/3971887734/ Simplifying resource discovery and access in academic libraries • JISC Call: Enhancing library management systems – Theme A – Use of new resource discovery interfaces • Joint case study of the implementation, evaluation and launch of Summon at Huddersfield and Northumbria • 6 month project from April to October 2010 – http://library.hud.ac.uk/blogs/summon4hn/ Marketing strategy Work Package Objective Interface To promote Summon front page and make necessary interface changes Publicity To disseminate promotional material throughout the University Evaluation and Feedback Ensure Summon is fit for purpose by launch CLS Staff training To ensure full training across service User training To ensure relevant stakeholders are offered training Publicity http://www.youtube.com/watch?v=myVyP4jC9m8 Questionnaire results How easy are the screens to understand? Was the layout of the results clear? Full results to be published in an open access journal in early 2011 Information strategy • The very nature of the way users search will be turned on its head – from searching databases that include ALL content and then hoping that the abstracts chosen will hold the full text – to searching the full text subscribed material first and then widening the search if necessary – Will take time to move users from choosing a database to search to using Summon as a one-stop-shop – We can concentrate on search techniques rather than different interfaces Early indicators • Careful planning and consultation have overcome any perceived problems with the launch • More qualitative user feedback data is being sought – Focus groups – Feedback from information literacy sessions – Analysis of search results • Good development of the product over the last 12 months • Close monitoring of full text and database subscriptions 19 44 21 37 newscientist.com chadwyck.co.uk 15 36 9 37 4 73 sciencemag.org fashionmonitor.co. uk palgravejournals.com 21 77 84 101 acm.org nursingtimes.net 34 124 nature.com 302 199 209 237 63 141 5 rsc.org internurse.com rcnpublishing.co.uk mpdclick.com 9 258 86 291 acs.org 7 45 299 ingenta.com 1326 1350 1939 1942 3093 3418 8058 Sep-09 pjonline.com 23 311 471 526 746 hwwilsonweb.com 21 15 218 137 525 117 22 843 561 258 406 0 wgsn.com oxfordjournals.org bmj.com books24x7.com sagepub.com jstor.org springerlink.com proquest.com wiley.com emeraldinsight.com 4000 3620 4490 5000 informaworld.com 1000 598 2911 3000 sciencedirect.com 1114 2000 ebscohost.com Click through data Sep 09 vs. Sep 10 Sep-10 8000 7000 6000 The users love it! “Summon is bloody brilliant… …It gives fast, efficient and above all relevant search results” Abdul Jabber, PhD student http://eprints.hud.ac.uk/8918/