Transcript Chapter Six Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. The Human Service Professional.

Chapter Six
Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc.
The Human Service
Professional
Helper definition
Typology of helpers
Human service roles
Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc.
Topics
To make a living
Self-exploration
To exert control
Experience of being helped
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Motivations for Helping
Acceptance
– The ability of the helper to be receptive to the
client regardless of the way the client is
dressed or what the client may have done.
– Professionals maintain an attitude of goodwill
toward clients and refrain from judging them
by factors such as the way they live or
whether they have a likable personality
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Human Service Values
Tolerance
– The ability to be patient and fair toward each
client rather than judging, blaming, or
punishing the client for prior behavior.
– The allows the helper to focus on the future
rather than the past.
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Human Service Values
Individuality
– This is reflected in the ability to recognize
each client individually as unique and
distinct from all others.
– It avoids the temptation to see clients
stereotypically.
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Human Service Values
Self-determination
– The helper allows clients to make up their
own minds regarding decisions to be made
or a course of action to be followed.
– The helper objectively assists the client to
investigate the various alternative available.
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Human Service Values
Confidentiality
– This is the helper’s assurance to the client
that their case will not be discussed with
other people (including the helper’s family,
friends, or other clients)
– The exception is the sharing of information
with supervisor or in staff meetings where
the client’s best interest is being served
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Human Service Values
Self-awareness
– It is important for helpers to know they are
because it affects what they do
– It is a life long process of continually
examining one’s beliefs, attitudes, values,
and behaviors.
– It is necessary to recognize potential
stereotypes, biases, cultural influences, and
gender related attitudes.
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Helper Qualities
Communication skills
– The ability to effectively communicate is
critical to the helper’s ability to assist a
client.
– Beginning with listening and maintaining a
“tuned-in” posture with clients which involves
both verbal and nonverbal components.
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Helper Qualities
Empathy
– This is the ability to see a situation or
experience a feeling from the client’s
perspective.
– This may be easier for helpers who have
had experiences similar to the client’s.
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Helper Qualities
Responsibility/commitment
– This includes attending to the needs of a
client first and foremost.
– It means a commitment to the delivery of
high quality services that reflect evidence
based practices
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Helper Qualities
Flexibility
– This is a multifaceted trait that allows the
helper to shift their perspective on the
nature of helping, their view of the client’s
problem and the preferred course of
intervention.
– It allows the helper the freedom to
continually seek new ways to provide
assistance when difficult or unusual
situations are encountered.
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Helper Qualities
Specialists
– This category of helper is
characterized by certification from
professional groups, licenses by
governing bodies, or degrees
educational institutions
– Examples are social workers,
nurses, ministers, and counselors
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Categories of Helpers
Human Service Professionals
– These are generalists who have
education and training at the
undergraduate level
– Examples are psychiatric technician,
youth street worker, day care staff,
probation officers, case managers,
and church worker.
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Categories of Helpers
Human Service Professionals
–These may also include such
professions a physicians,
psychiatrist, psychologists, clinical
sociologist, social worker, and
various trained counselors
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Categories of Helpers
Nonprofessionals
–This is a fairly large group of
laypeople who provide help in an
assortment of ways
–Community caretakers, self-help
group managers, volunteers and
others.
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Categories of Helpers
Framework for the Helping
Professional
The Generalist
Three clusters of responsibility
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Human Service Roles
Behavior changer
Caregiver
Communicator
Crisis intervener
Participant empowerer
Teacher
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Providing Direct Service
Behavior changer
– Carries out a range of activities designed
primarily to change a client’s behavior;
including coaching, counseling, casework,
psychotherapy, and behavioral therapy
Caregiver
– Provides services to people who need
ongoing support of some kind
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Providing Direct Service
Communicator
– Expresses and exchanges ideas and
establishes relationships with a variety of
individuals, groups, families, organization, and
the public.
Crisis intervener
– Provides short term services to individuals,
families, or groups experiencing a disruption
in their lives.
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Providing Direct Service
Participant empowerer
– Shares with clients the responsibility for
developing and implementing a plan of action
designed to help the client care for
themselves.
Teacher
– Performs instructional activities directed at
individuals and groups
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Providing Direct Service
Broker
Data manager
Evaluator
Facilitator of services
Planner
Report and grant proposal writer
Resource allocator
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Performing Administrative Work
Advocate
Networker
Planner
Consultant
Mobilizer
Outreach worker
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Working with the Community
Front-line helper
Administrator
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Two categories