Transcript The lessons from European and Middle Eastern implementations of e-ID Michael Magrath, CSCIP Director, Business Development – Government & Healthcare Gemalto Identity Management 2010 27 September.

The lessons from European
and Middle Eastern implementations of e-ID
Michael Magrath, CSCIP
Director, Business Development –
Government & Healthcare
Gemalto
Identity Management 2010
27 September
Presentation overview
eID Functions
2007-2010 studies
How do we measure success?
Accepted but not used
What have we learned?
5 suggestions
eID Functions
Identification
 Visual face-to-face identification
 Automatic using data capture of the information securely stored on
the chip. Can be done at point of service or over the Internet
Authentication
Digital Signature
 Identifies the person who has signed a document
 Guarantees that it has not been altered between the moment it was
signed and the moment it is accessed by the recipient.
2007-2010 studies
3 studies on eID and eGov services carried out in 2007, 2009
and 2010 (40 interviews, 18 countries)
Gemalto has delivered the core technical solution to 15 out of
25 national electronic ID implementations
Measure of success: what do we expect?
More than a successful roll-out - eID brings the same abstraction
and opportunities for public and private services as credit and SIM
cards to economic and communication transactions
The success of any on-line service can be measured by its
membership rate; frequency of use & perceived benefit
The substantial benefit, ease of learning and of use compensate
for an inevitable resistance to change, and the factor of risk
perception when using new tools
The first expected benefits are time saved and greater freedom
Resistance to change depends on whether or not the newly
acquired points of reference are retained
1 - eIDs are widely accepted
The perceived quality and
security of a national eID are
also strong messages to
citizens
Enable a virtual, secure and
bilateral relationship between
the citizen and their
government while providing a
tangible element of trust
2 – But why won’t they go eID?
Barriers
 Need for smart-card reader and software
No awareness promotion
 ID-cards are perceived as merely physical documents
 Unawareness about security benefits
 Unaware of eID services
Habits
eID usage in Belgium
5% use eID applications
15 to 25% express interest for applications at work
15% have limited knowledge, trust and belief in added value
33% say limited availability of card reader is a barrier
44% use the card
100% have the eID card
Source www.indigov.be ( a spin-off from KU Leuven, 2009)
8
Estonia
In 2006 : 3% of eUsers
Co-operation program between private and
public sector
Aims for safe information society in general
Special target: ten-fold increase of eID users (30% by the
end of 2009)
Achieved: February 2010
Estonia’s Reader distribution
- USB card reader
- https://installer.id.ee
- Price ca 6 EUR
Available at retail stores
Sold by banks
Giveaways in campaigns
Estonia’s Ease of Use -- installer.id.ee
Estonia’s Alternative eID - MobileID
Launched: May 2007
PKI-capable SIM cards
 Requires replacement of SIM
Instantly ready to use
 No specific software required
Similarly to the eID card, enables
authentication and digital signing of
documents.
 User's certificates are maintained on the
telecom operator's SIM card. In order to
use them, the user has to enter a PIN
code.
Available from all major GSM operators
French Sesam Vitale
Project 1985-1998, Roll-out 1998-2007
Some results
 “The French, for example, have used the carte vitale since 1998 and
have 67 percent fewer administrative personnel per building than a
comparable American establishment” Newsweek - February 2010
 Over 1B electronic claims processed in 2009 (200m paper based)
 Over 3B documents dematerialized per year
 Over 82% of general practitioners are using the system
 98% of pharmacists are using the system
 Full back payment in less than 5 days
United Arab Emirates e-ID
Launched in 2000
Aims of issuing the card
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Combat fraud & forgery with secure biometric e-ID cards
Simplify identitifcation & authentication procedures
Maximize ROI for govt investments in IT infrastructure
Prepare for Future – number of services delivered through the card
Adoption
 April 2009 - 98% were registered
 2010 – Now required by law to have one
Usage

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
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Tax Payments
Requests for official documents (passport, DLs, vehicle registrations)
Obtain originals & copies of documents (birth & marriage certificates)
Changing address
Making formal complaints or statements to police
Innovative eServices
Health
Banking
Tax payment
ePurse
eTicketing (transport)
eRegistered Mail
Hotel and Car Rental Registrations
Remote Signature of contracts
Police on web
Kids ID (Belgium)
Leveraging ATM networks to deliver documents and more
E-Voting (Estonia)
Delivering eIDs on mobile phones (Finland, Estonia)
What happens when they use it?
Austria has in the range of 70% –
80% of all tax returns being done
electronically (source The Vault – November
2009 interview of Pr. Dr. Posch, Austrian Federal
Government)
Belgium Tax-on-Web usage X2 in
2009
86% of Estonian taxpayers
declared their income online
Same results for Sweden, Finland
Lessons learned
National roll-out can be successfully achieved and can robustly deliver
citizen benefits
The capability of smart cards to deliver not only basic but also
innovative facilities has been demonstrated
Smart cards used for eID are more than adequate to provide ease-ofuse and security
Smart cards can be updated remotely after its issuance to citizens and
is therefore a flexible tool for delivering innovative benefits to citizens
Opportunity to create a virtuous upward spiral of capabilities, benefits
and take-up which will enhance the value-for-money of public services
From a citizen viewpoint. It is NOT about technologies. It is about
citizens changing their life, making more secure and easier interactions
with government services and private services as well. It works!
5 suggestions
Convey a vision of usefulness
Orchestrate the approaches taken by third parties to encourage
acceptance
Provide citizen convenience right from the start.
 Must be easy-to-use the first time and every time thereafter.
Encourage innovation
Communication
 G-to-C Marketing (4P’s)
 Advertising
 Public relations
Thank you
Michael Magrath
[email protected]
Phone: 1-703-562-9056
www.gemalto.com
www.justaskgemalto.com