Transcript Software Subscription & Support IBM How to use this PPT @ events • Choose slide 2, 3 or 4 to suit the audience • • • • Slide 5

Software Subscription & Support
IBM
How to use this PPT @ events
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Choose slide 2, 3 or 4 to suit the audience
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Slide 5 gives the overview of the renewal process
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This slide clears the doubts if any, about the process of renewal
Please check the relevance of this process in your IOT/GMT before including it in the event
The objective of slide 6 is to make the audience familiar with your localized S&S
page.
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Slide 2 gives an overview of S&S which is meant for generic audience
Slide 3 is ideal for managers/business decision makers
Slide 4 is for technical audience
Follow the example given at slide 6 and provide a similar screenshot of your country’s S&S page (or)
the major link from where clients could find the page
© 2011 IBM Corporation
IBM
Software Subscription & Support
Every year IBM delivers new technology in software upgrades to help our customers succeed.
These upgrades and high quality technical support are available at no additional charge to clients
who have active Subscription & Support.
What do you get with Subscription & Support?
Why you should renew?
New product releases & upgrades
Ensure that the software that runs your business is
up to date
Custom e-notifications for product upgrades and support alerts
Stay ahead of the competition by using the upgrades
that impact business
24x7 voice technical support for severity 1 issues
Voice support in local languages
Online tools & web support
Provide increasing value to your customers
Access expert professionals for quick and efficient
problem resolution around the clock
Leverage IBM’s world-class Technical Support backed
by more than 60 laboratories and over 5,000 dedicated
software support specialists worldwide
Each year IBM delivers hundreds of enhanced products and invests billions of dollars on
software research and development
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© 2011 IBM Corporation
IBM
Software Subscription & Support
Get maximum value from your IBM Software Investment via Subscription & Support
IBM Software Subscription and Support:
 Provides you and your team with access to capability and code enhancements
throughout the entire product lifecycle
 Can accelerate productivity, operational efficiency, and responsiveness to
new business challenges, while containing costs and resource requirements
Add Capabilities with Subscription
Empower Employees with Support
 Take advantage of new capabilities and product
enhancements as they become available – download
updates to your licensed software when you want
them.
 Access online self-help, download and support
resources through the IBM Support Portal at your
convenience – 24x7
 Streamline budgeting for software upgrades and
migrations
 Enhance user benefits by exploiting the latest
technology
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 Submit Service Requests for fast, dependable
problem resolution
 Set priorities for your technical support needs: Your
staff decides which problems are “Severity 1”
 Engage via phone with software technical support
specialists
© 2011 IBM Corporation
IBM
Software Subscription & Support
Key Features of Subscription & Support
IBM Software Subscription and Support (S&S) :
 Provides a comprehensive software upgrade (Subscription) and technical support (Support)
solution for your licensed IBM software
 Is included with all new distributed software purchases
 Must be renewed annually to ensure maximum value on your software investment
FEATURES AT-A-GLANCE
WITH S&S
WITHOUT S&S
Download new releases & upgrades
Yes
No
E-notifications for new releases and upgrades
Yes
No
Unlimited
None
24x7
No
Yes
No
24x7
No
Unlimited
Limited
Download bug fixes
Yes
Yes
Access to technical documentation
Yes
Yes
Designated support contacts
Severity “1” telephone support
Remote voice support
Electronic service request
IBM Support Portal: Enhanced self-help & advanced search capabilities
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© 2011 IBM Corporation
IBM
Software Subscription & Support
Annual Subscription & Support Renewal Process
Complete
renewal through
PA online/IBM
Sales Rep/BP’s
Download
upgrades and
benefit from
IBM support
Approve final
quote/terms
Relay change
request to IBM
Sales Rep/BP for
reconciliation
Review quote
Request
adjustments
about number of
licenses, if
necessary
Note: Involve your IBM Sales Rep / IBM Business Partner (BP) on your updated
number of licenses for renewal & also to pro-rate your off-cycle product purchases.
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Renewal
quote 90 days
before the S&S
anniversary
date
Discuss business
plans with IT &
expense plans
with finance
Customer
IBM
© 2011 IBM Corporation
Software Subscription & Support
IBM
Your Subscription & Support Pages
www.ibm.com/software/lotus/passportadvantage/software_subscription_support_ov.html
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© 2011 IBM Corporation