What’s different about being in the cloud vs. on-premises? What are the principles by which Microsoft delivers innovation? How can you best.
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What’s different about being in the cloud vs. on-premises? What are the principles by which Microsoft delivers innovation? How can you best manage change or if there’s a service incident? What tools do you have at your disposal? What are your questions and feedback? WARNING: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Maintain an evergreen service Provide a platform built on security, privacy, and trust Offer highly configurable and scalable services Monthly release cadence Security comes first Direct feedback Minor & major updates Evolving standards Real-time information Up-to-date, no patching Common support issues Direct to customer communications Organizational readiness content Customer engagement Old Send-a-smile in-product feedback New Support and community aggregate customers’ issues Security Best-in-class security with over a decade of experience building Enterprise software & online services Physical and data security with access control, encryption and strong authentication Security best practices like penetration testing, defense-in-depth approach to protect against cyber-threats Unique customer controls with Rights Management Services to empower customers to protect information Compliance Commitment to industry standards and organizational compliance Enable customers to meet global compliance standards in ISO 27001, EUMC, HIPAA, FISMA Contractually commit to privacy, security and handling of customer data through Data Processing Agreements Admin Controls like Data Loss Prevention, Legal Hold, E-Discovery to enable organizational compliance Privacy Privacy by design with a commitment to use customers’ information only to deliver services No mining of data for advertising Transparency with the location of customer data, who has access and under what circumstances Privacy controls to regulate sharing of sites, libraries, folders and communications with external parties Microsoft security best practices Office 365 built in security Office 365 customer controls Office 365 independent verification and compliance Automated operations Encrypted data 24hr monitored physical hardware Isolated customer data Secure Network Office 365 is highly configurable with some customization Mix and match services to meet your requirements Choose the flexibility between cloud and hybrid deployment Redundant datacenters and financially backed SLA provide uninterrupted and reliable access 100s to 1000s 10s of Thousands Thousands 100s of Thousands 10s of Thousands 100s of Millions 10s to 100s Millions Up to 4-5 orders of magnitude difference! It is critical that you understand what change means, types of change Clear, predictable and reliable service change communications is critical Visit http://blogs.office.com/office365updates/ Compliments other communications, provides notification and actions required Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Web browser Any Office client in mainstream support Office client Older clients Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes. US English Location: http://technet.microsoft.com/en-us/library/office-365-system-requirements.aspx http://support.microsoft.com/lifecycle/ Service Continuity by Design Redundancy Resiliency Distributed Workloads Physical redundancy Active load balancing Data redundancy Recovery across “failure domains” regularly tested Distributed components are more resilient Functional redundancy Most failures are contained to a single service. Service component isolation Human intervention by exception Predictability and Inspectability Complexity avoidance and graceful degradation Automated recovery alerts 24x7 on-call engineer Incident avoidance detailed Standardized hardware Log and tracing to avoid SI Fully automated deployment On-call engineers are core product group members Rich forensics and monitoring Built-in workload management mechanisms First and best content Regional Updated hourly Status Description Investigating Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential service incident. Microsoft is currently investigating. Service Interruption Microsoft has confirmed that normal services are being impacted. Microsoft is taking immediate action to understand the cause of the failure and determine best course of action to restore service. Service Degradation Services are still active, but service responsiveness and/or delivery times may be slower than usual. Microsoft is working to restore normal service responsiveness. Restoring Service Microsoft has isolated the likely cause of the incident and is in the process of restoring service Extended Recovery Services are restored and may be slower than usual Service Restored Normal system services have been restored Additional Information There is additional information provided Normal Service The service is healthy SHD icon ? Provides tenant specific Office 365 service health and maintenance information on the go Available for Windows Phone, iOS and Android devices Ability to query a tenant or permissioned account and see service health results View the customers in which you have delegated admin privileges Find, select and perform administrative tasks on behalf of your customers View your customers’ Office 365 service health status and details Create, edit and view service requests on behalf of your customers Create trial, purchase offers and delegated administration requests Key differences about being in the cloud vs. on-premises The principles by which Microsoft delivers innovation in Office 365 Tips on how to best manage change or if there’s a service incident Quick tour of the tools you have at your disposal Answered your questions and heard your feedback (I hope!) http://channel9.msdn.com/Events/TechEd www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn