What is our communications philosophy? What are the various communication types and channels? What happens when there is change or a service.
Download ReportTranscript What is our communications philosophy? What are the various communication types and channels? What happens when there is change or a service.
What is our communications philosophy? What are the various communication types and channels? What happens when there is change or a service incident? What is the Service Health Dashboard? What are your questions and feedback? Waves to Ripples Continuous innovation delivered on monthly basis vs. 18-24 month upgrades It is critical that you understand what change means, types of change Clear, predictable and reliable service change communications is critical Deliver new features and value Build trust and compliance Respond to customer feedback through agile development Continuous release cadence Security comes first Direct feedback Minor & major updates Evolving standards Real-time information Up-to-date, no patching Common support issues Insights to help manage change Direct to customer communications | Organizational readiness content Functionality Updates • OneDrive for Business storage increases • Lync meeting improvements • Office Mobile for iPhone • OWA for iPhone and iPad Platform Updates • API change • Deprecations • System requirement change One Year • Auto-discovery configuration • DNS record change Up to 12 Months • Bug fix • Performance enhancement • Security updates No Notice Visit http://blogs.office.com/office365updates/ Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Web browser Any Office client in mainstream support Office client Older clients Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes. US English Location: http://technet.microsoft.com/en-us/library/office-365-system-requirements.aspx http://support.microsoft.com/lifecycle/ Service Continuity by Design Redundancy Resiliency Distributed Workloads Physical redundancy Active load balancing Data redundancy Recovery across “failure domains” regularly tested Distributed components are more resilient Functional redundancy Most failures are contained to a single service. Service component isolation Human intervention by exception Predictability and Inspectability Complexity avoidance and graceful degradation Automated recovery alerts 24x7 on-call engineer Incident avoidance detailed Standardized hardware Log and tracing to avoid SI Fully automated deployment On-call engineers are core product group members Rich forensics and monitoring Built-in workload management mechanisms First and best content Regional Updated hourly Status Description Investigating Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential service incident. Microsoft is currently investigating. Service Interruption Microsoft has confirmed that normal services are being impacted. Microsoft is taking immediate action to understand the cause of the failure and determine best course of action to restore service. Service Degradation Services are still active, but service responsiveness and/or delivery times may be slower than usual. Microsoft is working to restore normal service responsiveness. Restoring Service Microsoft has isolated the likely cause of the incident and is in the process of restoring service Extended Recovery Services are restored and may be slower than usual Service Restored Normal system services have been restored Additional Information There is additional information provided Normal Service The service is healthy SHD icon ? Provides tenant specific Office 365 service health and maintenance information on the go Available for Windows Phone, iOS and Android devices Ability to query a tenant or permissioned account and see service health results View the customers in which they have delegated admin privileges Find, select and perform administrative tasks on behalf of their customers View their customers’ Office 365 service health status and details Create, edit and view service requests on behalf of their customers Create trial, purchase offers and delegated administration requests Our communications philosophy The various communication types and channels What happens when there is change or a service incident Service Health Dashboard Answered your questions and heard your feedback Sponsored by