Transcript Cisco SpeechView Voicemail to Text for Cisco Unity Connection For Cisco Partners April 2011 Presentation_ID © 2009 Cisco Systems, Inc.

Cisco SpeechView
Voicemail to Text for
Cisco Unity Connection
For Cisco Partners
April 2011
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Agenda
 Core Features
 Pricing, Licensing, Ordering,
and Resources
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
2
Getting to Voicemails can be a Challenge
 Executives spend a minimum of 12
hours/week in meetings
 Sales professionals are mobile 70% of
the time and are in live discussion 80%
of the time
 Recipients have unheard voicemails
29% of the time
 Individuals can read voicemails 7X
faster than they can listen to them
Promptly receiving text versions of
voicemails to mobile phones can greatly
increase productivity for power users
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
3
Cisco’s Voicemail to Text Solution
Cisco SpeechView
 Voicemails are automatically converted to text and
delivered via email
 Delivery in minutes (usually within 5)
 US English and Spanish
 Turnkey Cisco Solution
“Hi this is John with
Accelerant. I wanted
to check and see if
I could get a quote…”
 Audio version remains available
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
4
Information Flow
1
3
2
Incoming
Call
Call Forward
to Voicemail
Voicemail-to-Text
Conversion
Machine
Conversion
Cisco Unity
Connection
Third –Party External
Transcription Service
(Fully automated, no
human intervention)
SMTP
4
Email Delivered
to Computer and
Smartphone
Notification
Corporate
Email
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
User receives text version of
message through email
5
Cisco Turnkey Solution
 Customer/Partner have relationship with
Cisco only
No 3rd party relationship required for customer
 Fully TAC supported
 Cisco is accountable for service quality
Most transcriptions become available within 5
minutes
80-85% of words are accurately transcribed
The first 500 characters are converted = ~ 30
seconds
There is no limit on the number messages
converted
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
6
Information Security
Cisco has gone to extensive lengths to ensure that voicemail
is handled securely
 Each Unity Connection system is an anonymous entity to
the external transcription service
- Known by random ID only
- Initial registration through secure encryption
 User Name or DB records are not exchanged with external
transcription service – unique random ID used for each
message
 Secure MIME used for transport
 Audio files are destroyed by external transcription service
after conversion is completed
Security precautions have passed
Cisco IT’s own stringent internal review
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
7
Pricing, Licensing, Ordering, and Resources
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
8
Purchasing and Licensing
 One year contracts sold on a per user basis
 Licensing begins at the point that the license is
applied to the system (not at purchase)
 No minimum number of users required
 Pricing is $30 per user per year (list price)
 No incremental ESW or UCSS required (covered
through Cisco Unity Connection contracts
 SpeechView ordering instructions are with the Cisco
Unity Connection section of the UC Applications
Ordering Guide
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
9
Service Establishment
 Once the user licenses are applied to the system
Customer “accepts” that it is ok to send messages through
their firewall for media conversion
Unity Connection automatically contacts the media conversion
partner and notifies that this system will be sending
messages
System Admin enables a class(es) of service with the
capability to enable users
System admin adds the SMTP address of the enabled user
Solution begins working with the next message received
Enabling users is as simple as enabling any other
Unity Connection user feature
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
10
SpeechView Resources
 Cisco.com page:
http://www.cisco.com/en/US/products/ps10671/index.html
 Unity Connection Design Guide:
http://www.cisco.com/en/US/products/ps6509/products_implementation
_design_guides_list.html
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
11
Presentation_ID
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
12