What is the Future of 9-1-1? Intent of this Session ● Present overview on current 9-1-1 system and its limitations ● Provide a.

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Transcript What is the Future of 9-1-1? Intent of this Session ● Present overview on current 9-1-1 system and its limitations ● Provide a.

What is the Future of 9-1-1?
Intent of this Session
● Present overview on current 9-1-1 system and its
● Provide a high level overview of NG9-1-1
● Provide reasons why transitioning to NG9-1-1 is
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● Emergency Services IP Network (ESInet)
 A privately managed Internet Protocol transport network
that may be shared by multiple agencies
● Functional and Interface Standard for NG9-1-1
 NENA 08-003 architecture and functions
● NG9-1-1
 The set of network elements, software applications,
databases, CPE components, and operations and
management procedures required to provide Next
Generation emergency services
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Terminology (cont’d)
 Public Safety Answering Point (PSAP)
 A 9-1-1 answering point which receives 9-1-1
calls from a defined geographic area
 Geographical Information System (GIS)
 A computer software system that translates
geographic data into a location on a map, such
as a street address
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Industry Trends
 330 million wireless devices in the US
 Population is approximately 313 million
 By 2015, there will be 2 billion networked devices
 Smart homes and offices; education applications
 More than 50% of mobile devices are smartphones
 These generate 35 times more data traffic than
basic cell phones
Tablets generate 121 times more traffic than cell phones
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Industry Trends (cont’d)
 Wireless-only households are on the rise
 32% of adults and 36% of children live in wireless-only
 More than 98% of Americans have access to 3G or 4G
 103 million tweets per day in the US
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Industry Trends (cont’d)
 Exponential increases in text messaging
 More than 8 trillion texts sent last year
 Up 1.1 trillion from the previous year
 Teens text 5,500 messages per month
 32 million Americans who are Deaf, Deaf-blind, hard of
hearing or speech disabled rely on texting as main
form of communication
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The Current 9-1-1 Process
9-1-1 Caller
Access/Service Provider*
E9-1-1 Network
9-1-1 Call Center
Call Taker
The Nation's current 9-1-1 system is designed around telephone
The public can make voice or TTY calls
- Limited data is delivered to the 9-1-1 answering point
- Call back phone number
- Caller approximate location
* The Access and Service provider can be separate entities.
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OK, really - What is NG9-1-1?
NG9-1-1 is the upgrade of 9-1-1 services
infrastructure to meet the needs of a wireless
mobile society
More than just an IP network:
● Databases
● Technical & Operational Procedures
● Software Applications
● Equipment Components
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What 9-1-1 Can’t Do Today
 Support Newer Technologies/Services
 Text, Image, Video, Telematics, Sensors,
Enhanced Subscriber Info
 Provide Robust Back Up Capabilities
 Network Resilience, Virtual PSAPs
 Provide Interoperability and Information
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Public Expectations
 Many people think they can text
9-1-1 today
 Younger Generation
 Text most common form of communication
 Deaf, Deaf-Blind, Hard of Hearing and
Individuals with Speech Disabilities
 Text and Video over IP most common form of
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Public Expectations (cont’d)
 One survey in North Texas in 2011 found
 31% of the population think they can text 9-1-1
 11% thought they could post a message on
Facebook and 9-1-1 will be notified
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How NG9-1-1 Will Improve 9-1-1
 Updated Technology:
 Internet Protocol (IP) on a private secured network
 Improved Functionality:
 Maintains current E9-1-1 capabilities
 Adds new capabilities and supports multimedia
 GIS based
 Improved Interoperability:
 At county, region, state and national levels
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NG9-1-1 Reality
● NG9-1-1 by itself will not enable text to 9-1-1
 Texting is an application available through NG9-1-1
 NG9-1-1 is designed to support text when available
 Standards work is underway in the wireless industry to
support various types of text messages
● In the long term, overall costs could
potentially be lower because of shared
services and lower cost technology
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The Nature of NG9-1-1
 Designed to support enhanced interoperability of
all 9-1-1 systems
 Designed with open standards
 Designed to enable open competition
 Designed for a transition to competitive service
provider environment
 May require regulatory (and legislative) change
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NG9-1-1 Added Features
 GIS based routing control
 Location data can be transported with the call
 Additional types of calls and messaging: anytime,
anywhere, any device
 Additional data
 Virtual PSAP capabilities
 Added alternate routing options (ex: sensing PSAP
 Direct control of call management [PRF]
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NG9-1-1 Concepts
 Your NG9-1-1 system is one element of an widely
interconnected public safety system
 County - Regional – State – National –
 Expansion of, and beyond the traditional PSAP
 Fusion Centers
 Virtual PSAPs
 Trauma Centers
 Poison Control
 Emergency Operations Centers
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NG9-1-1 Concepts
 Direct control of system capabilities by 9-1-1
Authorities and PSAP management
 GIS data updated regularly, to control validation and
 Secure access to interactive validation data by service
 Routing and options controlled in databases that are
directly accessible by 9-1-1 Authority at PSAP terminals,
or other authorized remote access points
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NG9-1-1 Challenges
 Achieving Economies of Scale
 Bigger geography equals better price performance
 Solving Governance Issues
 Leadership at all levels
 Timely Standards & Technology Development
 Resolving Operational Issues
 Addressing Legislative and Regulatory needs
 Providing for a wide range of educational needs
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Funding Challenges
 PSAP Authorities must be allowed to accrue funds
to build NG networks while still paying for and
operating legacy networks
 Consider different funding sources:
 IP access providers?
 Pre-paid wireless?
 Consider new payment terms for 9-1-1 fees
 More sources/lower fees?
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Legislative & Regulatory
 Regulations Should Allow, but Not Require:
 Your NG9-1-1 provider to be different than your current
E9-1-1 provider
 Your NG9-1-1 IP infrastructure provider to be different
than your NG9-1-1 services provider
 Choice of service providers
NENA NG9-1-1 Transition Policy
Implementation Handbook
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NG9-1-1 PSAP Benefits
 Text/IM to 9-1-1
 Photos, additional data and other media to 9-1-1
 Streaming video
 Telematics and sensor data available to 9-1-1
 Nomadic and/or mobile call taker workstations
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NG9-1-1 PSAP Benefits
 PSAP “on-the fly” or Virtual PSAP
 Policy-based alternate routing with new options
 Additional Policy-based routing for:
 Language preference of caller
 Type of technology
 IM, Sensor, Satellite phone
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Call to Action
 Understand that underlying network/technology
needed for NG9-1-1 is needed for ALL
emergency communications (high bandwidth
voice, data, video)
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Q and A
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This is a reference slide
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