What is the Future of 9-1-1? Intent of this Session ● Present overview on current 9-1-1 system and its limitations ● Provide a.
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Transcript What is the Future of 9-1-1? Intent of this Session ● Present overview on current 9-1-1 system and its limitations ● Provide a.
What is the Future of 9-1-1?
Intent of this Session
● Present overview on current 9-1-1 system and its
limitations
● Provide a high level overview of NG9-1-1
● Provide reasons why transitioning to NG9-1-1 is
vital
NENA Copyright 2013
Terminology
● Emergency Services IP Network (ESInet)
A privately managed Internet Protocol transport network
that may be shared by multiple agencies
● Functional and Interface Standard for NG9-1-1
(i3)
NENA 08-003 architecture and functions
● NG9-1-1
The set of network elements, software applications,
databases, CPE components, and operations and
management procedures required to provide Next
Generation emergency services
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Terminology (cont’d)
Public Safety Answering Point (PSAP)
A 9-1-1 answering point which receives 9-1-1
calls from a defined geographic area
Geographical Information System (GIS)
A computer software system that translates
geographic data into a location on a map, such
as a street address
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Industry Trends
330 million wireless devices in the US
Population is approximately 313 million
By 2015, there will be 2 billion networked devices
Smart homes and offices; education applications
More than 50% of mobile devices are smartphones
These generate 35 times more data traffic than
basic cell phones
Tablets generate 121 times more traffic than cell phones
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Industry Trends (cont’d)
Wireless-only households are on the rise
32% of adults and 36% of children live in wireless-only
households
More than 98% of Americans have access to 3G or 4G
services
103 million tweets per day in the US
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Industry Trends (cont’d)
Exponential increases in text messaging
More than 8 trillion texts sent last year
Up 1.1 trillion from the previous year
Teens text 5,500 messages per month
32 million Americans who are Deaf, Deaf-blind, hard of
hearing or speech disabled rely on texting as main
form of communication
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The Current 9-1-1 Process
9-1-1 Caller
Access/Service Provider*
E9-1-1 Network
9-1-1 Call Center
Call Taker
The Nation's current 9-1-1 system is designed around telephone
technology
The public can make voice or TTY calls
- Limited data is delivered to the 9-1-1 answering point
- Call back phone number
- Caller approximate location
* The Access and Service provider can be separate entities.
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OK, really - What is NG9-1-1?
NG9-1-1 is the upgrade of 9-1-1 services
infrastructure to meet the needs of a wireless
mobile society
More than just an IP network:
● Databases
● Technical & Operational Procedures
● Software Applications
● Equipment Components
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What 9-1-1 Can’t Do Today
Support Newer Technologies/Services
Text, Image, Video, Telematics, Sensors,
Enhanced Subscriber Info
Provide Robust Back Up Capabilities
Network Resilience, Virtual PSAPs
Provide Interoperability and Information
Sharing
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Public Expectations
Many people think they can text
9-1-1 today
Younger Generation
Text most common form of communication
Deaf, Deaf-Blind, Hard of Hearing and
Individuals with Speech Disabilities
Text and Video over IP most common form of
communication
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Public Expectations (cont’d)
One survey in North Texas in 2011 found
that:
31% of the population think they can text 9-1-1
11% thought they could post a message on
Facebook and 9-1-1 will be notified
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How NG9-1-1 Will Improve 9-1-1
Updated Technology:
Internet Protocol (IP) on a private secured network
Improved Functionality:
Maintains current E9-1-1 capabilities
Adds new capabilities and supports multimedia
communications
GIS based
Improved Interoperability:
At county, region, state and national levels
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NG9-1-1 Reality
● NG9-1-1 by itself will not enable text to 9-1-1
Texting is an application available through NG9-1-1
NG9-1-1 is designed to support text when available
Standards work is underway in the wireless industry to
support various types of text messages
● In the long term, overall costs could
potentially be lower because of shared
services and lower cost technology
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The Nature of NG9-1-1
Designed to support enhanced interoperability of
all 9-1-1 systems
Designed with open standards
Designed to enable open competition
Designed for a transition to competitive service
provider environment
May require regulatory (and legislative) change
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NG9-1-1 Added Features
GIS based routing control
Location data can be transported with the call
Additional types of calls and messaging: anytime,
anywhere, any device
Additional data
Virtual PSAP capabilities
Added alternate routing options (ex: sensing PSAP
status)
Direct control of call management [PRF]
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NG9-1-1 Concepts
Your NG9-1-1 system is one element of an widely
interconnected public safety system
County - Regional – State – National –
International
Expansion of, and beyond the traditional PSAP
Fusion Centers
Virtual PSAPs
Trauma Centers
Poison Control
Emergency Operations Centers
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NG9-1-1 Concepts
Direct control of system capabilities by 9-1-1
Authorities and PSAP management
GIS data updated regularly, to control validation and
routing
Secure access to interactive validation data by service
providers
Routing and options controlled in databases that are
directly accessible by 9-1-1 Authority at PSAP terminals,
or other authorized remote access points
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NG9-1-1 Challenges
Achieving Economies of Scale
Bigger geography equals better price performance
Solving Governance Issues
Leadership at all levels
Timely Standards & Technology Development
Resolving Operational Issues
Addressing Legislative and Regulatory needs
Providing for a wide range of educational needs
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Funding Challenges
PSAP Authorities must be allowed to accrue funds
to build NG networks while still paying for and
operating legacy networks
Consider different funding sources:
IP access providers?
Pre-paid wireless?
Consider new payment terms for 9-1-1 fees
More sources/lower fees?
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Legislative & Regulatory
Challenges
Regulations Should Allow, but Not Require:
Your NG9-1-1 provider to be different than your current
E9-1-1 provider
Your NG9-1-1 IP infrastructure provider to be different
than your NG9-1-1 services provider
Choice of service providers
See:
NENA NG9-1-1 Transition Policy
Implementation Handbook
www.nena.org
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NG9-1-1 PSAP Benefits
Text/IM to 9-1-1
Photos, additional data and other media to 9-1-1
Streaming video
Telematics and sensor data available to 9-1-1
Nomadic and/or mobile call taker workstations
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NG9-1-1 PSAP Benefits
(cont’d)
PSAP “on-the fly” or Virtual PSAP
Policy-based alternate routing with new options
Additional Policy-based routing for:
Language preference of caller
Type of technology
IM, Sensor, Satellite phone
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Call to Action
Understand that underlying network/technology
needed for NG9-1-1 is needed for ALL
emergency communications (high bandwidth
voice, data, video)
THIS SLIDE MUST BE CHANGED TO SUIT THE
AUDIENCE, AS MENTIONED IN THE SPEAKER
NOTES.
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Q and A
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This is a reference slide
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