Transcript Configure App Controller Orchestrator Deploy Virtual Machine Manager Self Service Service Model Service Delivery & Automation Operations Manager Configuration Manager Data Protection Manager DC Admin Consumer Service Manager Service Manager Monitor Operate Application Management Service Delivery & Automation Infrastructure Management.

Configure
App Controller
Orchestrator
Deploy
Virtual Machine Manager
Self Service
Service
Model
Service
Delivery &
Automation
Operations Manager
Configuration Manager
Data Protection Manager
DC
Admin
Consumer
Service Manager
Service Manager
Monitor
Operate
Application Management
Service Delivery & Automation
Infrastructure Management
STANDARDIZATION
SELF SERVICE
AUTOMATION
Standardize the services provided
by IT to Consumers
Give Consumers of IT services the
ability to identify, access and
request services as needed
Automate the processes and
systems necessary to fulfill
Consumer requests.
Define the services to be offered
Compliance with Regulation
Define the request offerings that
Reliability
will Increased
be part of a service
offering
Simplicity of Choice
Identify who needs to be involved
(approvals, notifications, fulfillment)
Create templates to capture
process for request fulfillment
Increased
Satisfaction
ControlledCustomer
empowerment
Costs based on
Request Reduced
offerings displayed
Nothing
user
role Lost in Translation
Intuitive, easy to navigate portal
Self-service reporting
Faster routing
Time to
Delivery
Automate
of requests
for
approvalReduced
and manual
steps
Costs
Minimize
Human
Error
Automate
fulfillment
of the
service
request
Automate notifications
Service Delivery and Automation Architecture
Mobile
Email
Portal
Self Service
Reporting and
data warehouse
Service Catalog
Workflows
Automation
Knowledge
Configuration
Items
Work Items
Standardization
CMDB
Templates
3rd Party
Management
Tools
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
INVOKE
5
Automated Request Fulfillment in 6 Steps
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Create a ‘New VM’
Request
Publish ‘New
VM’ to Service
Catalog
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
Monitor for New VM
Created and Deployed
INVOKE
5
Invoke
Deploy VM
Runbook
SELF-SERVICE
Service Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
AUTOMATION
VIRTUAL
CONFIGURATION
OPERATIONS
ACTIVE
OTHER
ORCHESTRATOR
MACHINE
DIRECTORY
OPTIONS
MANAGER
MANAGER
MANAGER
Virtual Machine Manager
Operations Manager
Configuration Manager
Service
Manager
Active Directory
LOB
3rd Party Management Tools
Orchestrator
CSV Data
Service
Servers
Computers
Users
Runbooks
Templates
Import
Virtual Machine
Clients
Hardware
Groups
Custom
Connector
Templates
using SDK
Storageworkflows
Hardware
Software
Computers
Author
PowerShell
Classifications
to sync data
Logical
Web
Computer
Printers
from
Sites
line
Networks
ofPrimary
business
User
applications
rd party
Load Manages
Databases
Desired
User
(LOB)
Balancers
or Configuration
other 3User
Load Services
Web
Management
management
Balancersystems
VIP Templates
Virtual Machines
Hosts
Exchange Servers
Domains
Sites
And much more…
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Create a ‘New VM’
Request
Publish ‘New
VM’ to Service
Catalog
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
Monitor for New VM
Created and Deployed
INVOKE
5
Invoke
Deploy VM
Runbook
STANDARDIZED
Service Manager
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Automated Request Fulfillment in 6 Steps
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Create a ‘New VM’
Request
Publish ‘New
VM’ to Service
Catalog
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
Monitor for New VM
Created and Deployed
INVOKE
5
Invoke
Deploy VM
Runbook
STANDARDIZED
Service Manager
•
•
•
•
•
•
Private Cloud Offerings
Enterprise LOB App Offerings
VDI Offerings
Development Offerings
Cloud Services Process Management Pack
Model Extensions & Views
Project
Capacity Pool
Cost Center
Logical Network
Placement Tag
VIP Template
…
Service Request Templates
Service Catalog Content
20+ service request
templates
20+ request
offerings
Provision VMs
• Project creation
• Capacity
management
Based on service
request templates
•
Automated work
item activity
templates
Runbooks/Workflows
New runbooks for
Orchestrator and
workflows for Service
Manager to
automate request
offering fulfillment
Automated Request Fulfillment in 6 Steps
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Create a ‘New VM’
Request
Publish ‘New
VM’ to Service
Catalog
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
Monitor for New VM
Created and Deployed
INVOKE
5
Invoke
Deploy VM
Runbook
SELF-SERVICE
Service Manager
•
•
•
•
•
Automated Request Fulfillment in 6 Steps
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Create a ‘New VM’
Request
Publish ‘New
VM’ to Service
Catalog
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
Monitor for New VM
Created and Deployed
INVOKE
5
Invoke
Deploy VM
Runbook
AUTOMATE
Service Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Service
Manager
Active Directory
LOB
3rd Party Management Tools
Orchestrator
ACTIVITIES
RUNBOOKS
Units of execution
that perform defined
actions
Invoke Web
Services
Query
Database
Run .Net
Script
Send e-mail
System level
workflows that
execute a series of
linked activities
Create
Incident
Create
Checkpoint
Start Maint
Mode
Publish and consume
data between
activities as a
runbook runs
Shut Down
VM
Compare
Values
E-mail on
error
Return Data
DATABUS
Check
Schedule
Update on
success
Get Server ID
from DPM
Get Data
Sources
Create Recovery
Point
DESIGNER
Drag, drop, and
configure Visio-like
authoring
Microsoft Integration Packs
System Center 2007 Operations Manager
System Center 2007 Configuration Manager
System Center 2010 Service Manager
System Center 2008 Virtual Machine Manager
System Center 2010 Data Protection Manager
System Center 2012 Operations Manager
System Center 2012 Configuration Manager
System Center 2012 Service Manager
System Center 2012 Virtual Machine Manager
System Center 2012 Data Protection Manager
Active Directory
Third Party Integration Packs
•
•
•
•
•
•
•
•
•
VMWare vSphere
BMC BladeLogic
BMC Remedy
BMC Atrium
BMC Event Manager
HP Operations Manager
HP Service Manager
HP iLO & OA
IBM Netcool
Or build your own!
Automated Request Fulfillment in 6 Steps
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Create a ‘New VM’
Request
Publish ‘New
VM’ to Service
Catalog
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
Monitor for New VM
Created and Deployed
INVOKE
5
Invoke
Deploy VM
Runbook
AUTOMATED
Service Manager
Orchestrator
SERVICE MANAGER
ORCHESTRATOR
View status in work
item forms
Detailed status down
to activity level
Easily link over to
Orchestrator console
to view detailed
status
Historical view of
runbook execution
Retry failed runbooks
Input, output and
runtime variable data
SELF-SERVICE PORTAL
Summarized view of
status for consumer
EMAIL NOTIFICATIONS
Notify about
progress, failure, or
successful
completion
Rich HTML formatted
emails with context
data inserted
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Create a ‘New VM’
Request
Publish ‘New
VM’ to Service
Catalog
4
CREATE
1
2
3
IMPORT
BUILD
PUBLISH
MONITOR
6
Monitor for New VM
Created and Deployed
INVOKE
5
Invoke
Deploy VM
Runbook
Service Manager Data Warehouse
Cross System Center Reporting Solution
Pull data from Service Manager, Operations Manager,
Configuration Manager, Virtual Machine Manager and Active
Directory for a comprehensive view of IT
Enable direct publish to the data warehouse from custom
sources (such as SAP and HR)
or
Custom SQL Repository
Data Warehouse
Report and Dashboard Authoring with OLAP Cubes
OLAP cubes powered by the System Center management
pack model
Report authoring with Microsoft Office integration for
knowledge workers
OLAP
Cubes
STANDARDIZATION
SELF SERVICE
AUTOMATION
Standardize the services provided
by IT to Consumers
Give Consumers of IT services the
ability to identify, access and
request services as needed
Automate the processes and
systems necessary to fulfill
Consumer requests.
Define the services to be offered
Compliance with Regulation
Define the request offerings that
Reliability
will Increased
be part of a service
offering
Simplicity of Choice
Identify who needs to be involved
(approvals, notifications, fulfillment)
Create templates to capture
process for request fulfillment
Increased
Satisfaction
ControlledCustomer
empowerment
Costs based on
Request Reduced
offerings displayed
Nothing
user
role Lost in Translation
Intuitive, easy to navigate portal
Self-service reporting
Fasterrouting
Time to
Delivery
Automate
of requests
for
approvalReduced
and manualCosts
steps
Minimize
Human
Error
Automate
fulfillment
of the
service
request
Automate notifications
http://northamerica.msteched.com
www.microsoft.com/learning
http://microsoft.com/technet
http://microsoft.com/msdn