Transcript SIM210 Automation ® MOF Standardization ® ITIL Self-service ® COBIT Compliance IT Data Warehouse Knowledge Configuration Items Work Items Configuration Management DB Reports & Dashboards Portal Excel E-Mail & Other Clients Thank You!

SIM210
®
Automation
MOF
Standardization
®
ITIL
Self-service
®
COBIT
Compliance
IT Data
Warehouse
Knowledge
Configuration
Items
Work Items
Configuration
Management
DB
Reports &
Dashboards
Portal
Excel
E-Mail &
Other Clients
Thank You!
Service Catalog & Self-Service Portal
Orchestrator / VMM Integration
Automation
Release Management
System Center
Data Warehouse
Standardization
Compliance
Self-service
Portal: Role-based Access, Self Service
DW
PRESENTATION
Service
Service
and Request Offerings
ITCatalog:
Service
Offerings
CMDB
Models / Objects:
Quota, Access, Costs,
Templates, enables
VMs, Services,
CMDB
Clouds, Runbooks
DATA
standardization
and compliance
Connectors
Request Processing:
Business
Events
Subscriptions
Business process WF engine
Request Processes
WI activities
Monitor
Notifications
Approvals
Invoke
WORKFLOW
Orchestrator:
process automationdrive Run
RequestIT processes
automation
Automationbooks
Integration Packs
OM
VMM
Other IT
Systems
Service & Request Offerings
4
SLA
Knowledge
Private Cloud
Applications
Users
VM Provisioning
Service
Provisioning
Access Requests
Request Cloud
Request Fix for
Service
Request Quota
Increase
Schedule
5
User Roles
Cost
1. Connectors import
cloud objects & VMM
templates, including
SCO runbooks
Business Process
2
Data and Process Templates
(standardized configurations)
3 Self service models and defaults
(Quotas, access tiers, costs)
(in-progress processes)
1
Runbook
Email
CMDB Objects
Runbooks
Clouds
Templates
Services
3. Admin defines models
and defaults to
standardize offerings
4. Admin specifies
interaction with users –
create questions and
map to CMDB data
Work Items
Review
2. Admin creates SM
templates to capture
business process and
the role of runbooks
within the process
5. Admin configures
access roles to the
offerings
Data Sources
VMs
Fabric
Users
(OM, AD, VMM,
SCO, CM)
1. SCO Connector syncs
Runbook data to CMDB
Service Catalog - Request Offering
2. Admin uses SM task to
create RB activity w/
parameters mapped to
properties
3
CMDB
3. Admin adds to request
template includes RB
activity, added to Service
Catalog
4
Request Template
5
Invoke
Monitor
Runbook Activity
2
SM Runbook Items
6
SCO
Connector
1
SCO Web Service
Service Request
4. User creates SR from
request offering
5. Runbook invoked with
user inputs
6. SM workflow monitors RB
status
SM Runbooks Folder
SCO Runbook
SCO Runbook
SCO Runbook
Request Offering maps User Input
to Service Request Template
Service Request
Templates defines
business processes
Author
Service Offerings
Author
Request Offerings
Author
Request Template
Processes
defined here
drives
automation
Service Offerings is a
collection of requests
Dynamic Request
Form on the Portal
Service Catalog
Portal home
page
Request triggers Workflows,
approvals, notifications as
defined by processes in
templates
Rolebased
access
Integrated CMDB
Runbooks
Clouds
Templates
Services
VMs
Fabric
Users
Import
Runbooks
Configure
Request
Offering
Request VM
from Service
Catalog
Service
Request
Created
SM Admin
BUIT End User
VMM Admin
Runbook
Invoked
Create VM
Service Catalog & Self-Service Portal
Orchestrator / VMM Integration
Automation
Release Management
System Center
Data Warehouse
Standardization
Compliance
Self-service
Service Catalog & Self-Service Portal
Orchestrator / VMM Integration
Automation
Release Management
System Center
Data Warehouse
Standardization
Compliance
Self-service
Data
Warehouse
Blue Section
http://www.microsoft.com/cloud/
http://www.microsoft.com/privatecloud/
http://www.microsoft.com/windowsserver/
http://www.microsoft.com/windowsazure/
http://www.microsoft.com/systemcenter/
http://www.microsoft.com/forefront/
http://northamerica.msteched.com
www.microsoft.com/teched
www.microsoft.com/learning
http://microsoft.com/technet
http://microsoft.com/msdn