NEW ZEALAND 2007 Ho hum: 2+ weeks in New Zealand … Pfizer Ford Gap Chrysler Yahoo Microsoft Wal*mart ??? ???
Download ReportTranscript NEW ZEALAND 2007 Ho hum: 2+ weeks in New Zealand … Pfizer Ford Gap Chrysler Yahoo Microsoft Wal*mart ??? ???
NEW ZEALAND 2007
Ho hum: 2+ weeks in New Zealand …
Pfizer Ford Gap Chrysler Yahoo Microsoft Wal*mart ???
???
“ It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”
—Charles Darwin
Tom Peters’ X25*
EXCELLENCE. ALWAYS.
Quinnipiac University/0316.2007
* In Search of Excellence 1982-2007
Slides at …
tompeters.com*
EXCELL ENCE????
“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious :
Buy a very large one and just wait
.” —Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
EXCELLENCE. ASPIRATION.
“Why in the world did you go to Siberia?”
Synonyms Purity Transcendence Virtue Elegance Majesty Antonyms
Mediocrity
The Peters Principles: Enthusiasm.
Emotion. Excellence.
Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit.
Innovation. Design. Quality. Entrepreneurialism. Wow.
EXCELLENCE. INNOVATE. OR. DIE.
We become who we hang out with 1
Measure “Strangeness”/Portfolio Quality Staff Consultants Vendors Out-sourcing Partners Competitors Customers Product Portfolio IS/IT Projects HQ Location Lunch Mates Language (#, Quality) Innovation Alliance Partners (who we “benchmark” against) Strategic Initiatives (LineEx v. Leap) Board
“Normal” =
“o for 800”
“
The Bottleneck Is at the Top of the Bottle”
“Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma:
At the top!”
— Gary Hamel/ Harvard Business Review
“
Diverse groups of problem solvers— groups of people with diverse tools— consistently outperformed groups of the best and the brightest. If I formed two groups, one random (and therefore diverse) and one consisting of the best individual performers, the first group almost always did better. …
Diversity trumped ability.”
—Scott Page, The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies Diversity
We become who we hang out with 2
Whacky
Wiki Wo rld
Wow
“The Billion-man Research Team: Companies offering work to online communities are reaping the benefits of ‘crowdsourcing.’” —Headline, FT , 0110.07
try it. Try it. Try it. Try it.
Try it.
Try it. Try it. Try it. Screw it up.
Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up.
it. Try it. Try it. try it.
Try it.
Screw it up.
Try it. Try it. Try it.
“We have a ‘strategic plan.’ It’s called doing things.”
— Herb Kelleher
“ This is so simple it sounds stupid, but it is amazing how few oil people really understand that
you only find oil if you drill wells.
You may think you’re finding it when you’re drawing maps and studying logs, but you have to drill.” Source: The Hunters , by John Masters, Canadian O & G wildcatter
Screw. things.
Up.
Sam’s Secret
#1!
No try. No deal.
“You miss 100% of the shots you never take.”
—Wayne Gretzky
EXCELLENCE. 4/40.
DECENTRALIZATION.
EXECUTION/98.
ACCOUnTABILITY.
6 :15A.M.
Up, Up, Up, Up
the Value-added Ladder.
The Value-added Ladder
Lovemark
Dreams Come True Spellbinding Experiences Gamechanging Solutions Services Goods Raw Materials
Experience: “Rebel Lifestyle!”
“What we sell is the ability for a 43 year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.”
Harley exec, quoted in Results-Based Leadership
Furniture vs. Dreams “We do not sell ‘furniture’ at Domain.
We sell dreams
.
This is accomplished by addressing the half-formed needs in our customers’ heads. By uncovering these needs, we, in essence, fill in the blanks.
convert ‘needs’ into ‘dreams.’ Sales are the inevitable result.” We — Judy George, Domain Home Fashions
Kevin Roberts:
Lovemarks
!
Top 10 “Tattoo Brands”*
Harley .… 18.9% Disney .... 14.8
Coke …. 7.7
Google .... 6.6
Pepsi .... 6.1
Rolex …. 5.6
Nike …. 4.6
Adidas …. 3.1
Absolut …. 2.6
Nintendo …. 1.5
* BRANDsense: Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound , Martin Lindstrom
EXCELLENCE. DRAMATIC.
DIFFERENCE.
DOABLE.
“The ‘surplus society’ has a surplus of companies, employing
similar similar
with
similar
educational backgrounds, coming up with ideas, producing
similar
prices and
similar
people, with
s
similar imilar
things, quality.” —Kjell Nordström and Jonas Ridderstråle, Funky Business
7X.
730A 800P.
F12A
.
*
* ’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.
Jim’s Group
Jim Penman/“Empire Builders”/ Jan/Feb 2006/Australia MT /
WallopWal*Mart16* *Or: Why it’s so ABSURDLY EASY to BEAT a GIANT Company
women.
BOOMERS.
GEEZERS.
women.
BOOMERS.
GEEZERS.
“Forget
China
,
India
and the
Internet
: Economic Growth Is Driven by
Women
.” Economist , April 15, 2006, Leader, page 14 —Headline,
10 UNASSAILABLE REASONS WOMEN RULE Women Women Women Women make [all] the financial decisions.
control [all] the wealth.
[substantially] outlive men.
start most of the new businesses.
Women’s Women work force participation rates have soared worldwide. [2 of 3] are closing in on “same pay for same job.” Women are penetrating senior ranks rapidly [even if the pace is slow for the corner office per se].
Women’s leadership strengths are exceptionally well aligned with new organizational effectiveness & value-added imperatives.
Women are better salespersons than men.
Women buy [almost] everything—commercial as well as consumer goods.
So what exactly is … the point of men?
10.6M
94%
women.
BOOMERS.
GEEZERS.
!!!!!!!!!!!!!!!!!
“People turning 50 today have
more than half
of their adult life ahead of them.”
—Bill Novelli, 50+: Igniting a Revolution to Reinvent America
“Little Stuff” (plus): The True “Basics”
Tom Peters/03.14.2007
Thank You!
F L O W E R P O W E R
“Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.”
—Henry Clay
The …
Jim Jeffords oversight!
The Manager’s Book of Decencies: How Small Gestures Build Great Companies
—Steve Harrison, Adecco
Servant Leadership
—Robert Greenleaf
One: The Art and Practice of Conscious Leadership
founder of Manpower, Inc. —Lance Secretan,
THE PROBLEM IS RARELY THE PROBLEM.
THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE
RESPONSE
TO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM.
* *RMN, M Stewart, WJC, “Scooter” Libby
Relationships (of all varieties) :
THERE ONCE WAS A TIME WHEN A THREE-MINUTE PHONE CALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.
“WHY NOT JUST TELL THE TRUTH?”
—Raymond Carver
RESPECT
“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president.
He was seriously interested in who you were and what you had to say.”
Sara Lawrence-Lightfoot, Respect
“The deepest human need is the need to be appreciated.”
William James
THE ONE THING YOU NEED TO KNOW (Marcus Buckingham)
“The one thing you need to know about sustained individual success: Discover what you don’t like doing and stop doing it.”
—Marcus Buckingham, The One Thing You Need to Know
SWEET SPOT: SEEKING THE DISCOMFORT ZONE.
“ Do one thing every day that scares you.”
—Eleanor Roosevelt
EXCELLENCE. BEDROCK.
TALENT.
LEADERSHIP.
The “9Ps.”
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“People want to be part of something larger than themselves.
They want to be part of something they’re really proud of, that they’ll fight for , trust.” sacrifice for , —
Howard Schultz, Starbucks (IBD/09.05)
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“
Nothing is so contagious as enthusiasm.”
—Samuel Taylor Coleridge
“
A man without a smiling face must not open a shop.”
—Chinese Proverb
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“The role of the Director is to create a space where the actors and actresses can
become more than they’ve ever been before, more than they’ve dreamed of being.”
—Robert Altman, Oscar acceptance speech
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“The First step in a ‘dramatic’ ‘organizational change program’ is obvious— dramatic personal change!”
—RG
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
Relentless:
“One of my superstitions had always been when I started to go anywhere or to do anything,
not to turn back
, or stop, until the thing intended was accomplished.”
—Grant
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“Leaders
‘do’
people. Period.”
—Anon.
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
"The reasonable man adapts himself to the world. The unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends upon the unreasonable man.”
—GB Shaw, Man and Superman: The Revolutionists' Handbook.
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.
Michelangelo
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“Excellence can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.”
Source: Anon.
(Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)
"Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but to skid across the line broadside, thoroughly used up, worn out, leaking oil, shouting
‘GERONIMO!’
”
—Bill McKenna, professional motorcycle racer ( Cycle magazine 02.1982)
Ger on -i mo !